[App Store] Unknown error and unknown e-mail address pop up

Jeroen1987 · 03:46 PM

Hello,

I don't know if this is the right forum to post this thing, since I am kinda new to Macrumors.

This weird thing just happened to me; today I reinstalled my Macbook Pro 13", with the official USB stick which I bought at the Apple online store. After installing Lion (which I did using the previous mentioned stick), I upgraded to Mountain Lion and installed some of my most used apps (Chrome, Photoshop, Espresso).

Then, I wanted to install Twitter, so I fired up the App Store, searched for Twitter and clicked the nifty little "Install" button. I had to login to my Apple account... BUT, the e-mail address was filled in with an e-mail address I've never heard of (kyle_chenyujia at hotmail dot com). No one I know has this e-mail address, and besides, I didn't leave my laptop unattended today, it was right in my home, only my girlfriend was home, and she didn't touch it.

I ignored that fact, filled in my own e-mail address and password, and clicked the login button. Then, I got an "unknown error" Window popup. Whatever. I tried again, and again that mysterious e-mail address popped up.

I am quite puzzled, I can't seem to think of a cause other than an error at Cupertino, or a security breach...

Is this normal? Does this happen more?

EDIT: to make this more clear, I captured it in a video, which can be seen on Youtube

escaffe · Mar 20, 2013, 04:11 AM

Hi Jeroen,

I am in South Africa, and I just bought Macbook Pro 13" Retina with Mountain Lion, and i just updated to 10.8.2 and I just tried to download Twitter from the App Store and I just got that same email issue!

I googled the email address kyle_chenyujia at hotmail dot com and I got directed to this forum post, so here I am posting my issue.

How can we raise this to Apple?

I've also posted the pictures of the error and also Kyle's profile on Facebook.

stroemp · Mar 23, 2013, 08:28 PM

Wow, this is weird...

This happens to me as well when trying to download the Twitter app from the Mac App Store.

What the fel?

CristianMoisei · Apr 25, 2013, 01:35 PM

Apps from the app store embed your email when you download them. One of your apps must have been uploaded to a torrent or pirate site by this guy or by someone who has access to his apps. If you want the update to go away you need to figure out which app you downloaded illegally and delete it.

Hope this helps.

emt1 · Apr 25, 2013, 04:05 PM

Do you have the app Transmit installed? Delete the _MASReceipt folder embedded in it.

JuanMiguel0 · Apr 25, 2013, 06:20 PM

Thanks emt1. I had the same problem today and that worked just fine

corpusmind · Apr 27, 2013, 04:43 AM

Quote:

Originally Posted by emt1

Do you have the app Transmit installed? Delete the _MASReceipt folder embedded in it.

well i cant find this folder _MASReceipt anywhere on my mac even when showing hidden folders ! anyone for holding my hand ?

emt1 · Apr 27, 2013, 12:48 PM

Right-click on Transmit and click "show package contents".

I just found out that deleting the folder may render Transmit inoperable, so make a back up of it before you delete the MASReceipt folder.

SurfSpirit · Apr 28, 2013, 04:50 AM

Security flaw? Why should App Store dive into a completely different app called Transmit!???

corpusmind · Apr 28, 2013, 01:16 PM

Quote:

Originally Posted by emt1

Right-click on Transmit and click "show package contents".

I just found out that deleting the folder may render Transmit inoperable, so make a back up of it before you delete the MASReceipt folder.

The point is not to delete but replace the folder MASReceipt by any other found in an app downloaded free from appstore ! I tried it works fine...

sjaxon · Apr 30, 2013, 04:52 PM

Did anyone figure out how this happens, though? I mean, why would the app store try to draw this email out of the _MASReceipt folder from Transmit, of all places? Is it a risk to leave it and just change the login?

toasterdroid · May 1, 2013, 11:45 AM

Open Finder and Applications. Right click on any app you've bought from the app store > Show Package Contents > Contents and copy the MASReceipt folder. Open the Transit app the same way and paste the MASReceipt folder, overwriting the one already there (or delete it first). Close Finder and everything will be back to 'normal'.

Dambuster43 · May 20, 2013, 08:32 AM

Quote:

Originally Posted by SurfSpirit

Security flaw? Why should App Store dive into a completely different app called Transmit!???

Does everybody with this problem all have transmit installed??

Dambuster43 · 08:45 AM

Quote:

Originally Posted by escaffe

Hi Jeroen,

I am in South Africa, and I just bought Macbook Pro 13" Retina with Mountain Lion, and i just updated to 10.8.2 and I just tried to download Twitter from the App Store and I just got that same email issue!

I googled the email address kyle_chenyujia at hotmail dot com and I got directed to this forum post, so here I am posting my issue.

How can we raise this to Apple?

I've also posted the pictures of the error and also Kyle's profile on Facebook.

Image
Image

It may have been wiser to wait and see how things turn out.. after all you have a solution offered which works OK...
BTW.. I assume you also have Transmit installed .... did their support offer a solution?

Being new I dont think the forum allow PM ing....

Mar 14, 2013, 03:40 PM	#1
Jeroen1987 macrumors newbie Join Date: Mar 2013	[App Store] Unknown error and unknown e-mail address pop up Hello, I don't know if this is the right forum to post this thing, since I am kinda new to Macrumors. This weird thing just happened to me; today I reinstalled my Macbook Pro 13", with the official USB stick which I bought at the Apple online store. After installing Lion (which I did using the previous mentioned stick), I upgraded to Mountain Lion and installed some of my most used apps (Chrome, Photoshop, Espresso). Then, I wanted to install Twitter, so I fired up the App Store, searched for Twitter and clicked the nifty little "Install" button. I had to login to my Apple account... BUT, the e-mail address was filled in with an e-mail address I've never heard of (kyle_chenyujia at hotmail dot com). No one I know has this e-mail address, and besides, I didn't leave my laptop unattended today, it was right in my home, only my girlfriend was home, and she didn't touch it. I ignored that fact, filled in my own e-mail address and password, and clicked the login button. Then, I got an "unknown error" Window popup. Whatever. I tried again, and again that mysterious e-mail address popped up. I am quite puzzled, I can't seem to think of a cause other than an error at Cupertino, or a security breach... Is this normal? Does this happen more? EDIT: to make this more clear, I captured it in a video, which can be seen on Youtube Last edited by Jeroen1987; Mar 14, 2013 at 03:46 PM. Reason: Added videocapture
	0

Mar 20, 2013, 04:11 AM	#2
escaffe macrumors newbie Join Date: Mar 2013	who is kyle chen yu jia? Hi Jeroen, I am in South Africa, and I just bought Macbook Pro 13" Retina with Mountain Lion, and i just updated to 10.8.2 and I just tried to download Twitter from the App Store and I just got that same email issue! I googled the email address kyle_chenyujia at hotmail dot com and I got directed to this forum post, so here I am posting my issue. How can we raise this to Apple? I've also posted the pictures of the error and also Kyle's profile on Facebook.
	0

Apr 25, 2013, 01:35 PM	#4
CristianMoisei macrumors newbie Join Date: Apr 2013	This happens because you have downloaded a pirated app. Apps from the app store embed your email when you download them. One of your apps must have been uploaded to a torrent or pirate site by this guy or by someone who has access to his apps. If you want the update to go away you need to figure out which app you downloaded illegally and delete it. Hope this helps.
	0

Apr 28, 2013, 04:50 AM	#9
SurfSpirit macrumors member Join Date: Mar 2006	ok, but what has app store to do with transmit app!?? Security flaw? Why should App Store dive into a completely different app called Transmit!???
	0

May 1, 2013, 11:45 AM	#12
toasterdroid macrumors newbie Join Date: May 2013	Confirmed to Work Open Finder and Applications. Right click on any app you've bought from the app store > Show Package Contents > Contents and copy the MASReceipt folder. Open the Transit app the same way and paste the MASReceipt folder, overwriting the one already there (or delete it first). Close Finder and everything will be back to 'normal'.
	0

Mar 23, 2013, 08:28 PM	#3
stroemp macrumors newbie Join Date: Mar 2013	Wow, this is weird... This happens to me as well when trying to download the Twitter app from the Mac App Store. What the fel?
	0

Apr 25, 2013, 04:05 PM	#5
emt1 macrumors 65816 Join Date: Jan 2008 Location: Wisconsin	Do you have the app Transmit installed? Delete the _MASReceipt folder embedded in it.
	1

Apr 25, 2013, 06:20 PM	#6
JuanMiguel0 macrumors newbie Join Date: Apr 2013	Thanks emt1. I had the same problem today and that worked just fine
	0

Apr 27, 2013, 12:48 PM	#8
emt1 macrumors 65816 Join Date: Jan 2008 Location: Wisconsin	Right-click on Transmit and click "show package contents". I just found out that deleting the folder may render Transmit inoperable, so make a back up of it before you delete the MASReceipt folder.
	0

Apr 30, 2013, 04:52 PM	#11
sjaxon macrumors newbie Join Date: May 2012	Did anyone figure out how this happens, though? I mean, why would the app store try to draw this email out of the _MASReceipt folder from Transmit, of all places? Is it a risk to leave it and just change the login?
	0


MacRumors Forums > Apple Systems and Services > Mac Basics and Help

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode