What's this mean?

ICON5o2 · Feb 27, 2013, 07:31 PM

I downloaded a couple songs last night via iTunes. Today I went to the music app on my iPhone 5 to download the songs from iCloud and I got this message.

Can anyone tell me what it means?

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erichess22 · Feb 27, 2013, 07:38 PM

Quote:

Originally Posted by ICON5o2

I downloaded a couple songs last night via iTunes. Today I went to the music app on my iPhone 5 to download the songs from iCloud and I got this message.

Can anyone tell me what it means?

Attachment 399770

It means you downloaded songs on a your device recently from a different itunes account. You can still download whatever you were trying to or will try to but you just cant keep switching back your itunes account from device to device to share downloads.

ICON5o2 · Feb 27, 2013, 07:54 PM

Quote:

Originally Posted by erichess22

It means you downloaded songs on a your device recently from a different itunes account. You can still download whatever you were trying to or will try to but you just cant keep switching back your itunes account from device to device to share downloads.

That's what I thought it sounded like. The thing is though we all share one Apple ID for purchases. I even just made sure I was signed into the same account and I am. Plus I had to use the same password we use when I purchased the songs.

I never have tried downloading songs from iCloud on my iPhone 5. I've always just plugged into iTunes and added the songs that way.

We also have a 3GS (we have a total of 5 devices that share the same Apple ID) which is using the same Apple ID. We was able to download the songs to it without that message popping up.

I'm puzzled.

punisher1-1 · Feb 27, 2013, 09:10 PM

This happened to me on my last update. I put in my iCloud Apple ID to set it up and downloaded some movies on my iPad. The music and movies won't transfer over but the apps will. I've owned every iphone from the 3G and never had this problem. AppleCare said it was an iTunes problem and iTunes support said it was a software problem with the update.

quietstormSD · Feb 27, 2013, 09:16 PM

Is the phone like a hand me down, or did you buy it used? That may explain the message.

I'm not sure if this would work, but you could also do a complete restore. That should get rid of any prior apple id's that were previously used on the device. Again, I'm not 100% sure if that would work.

ICON5o2 · Feb 27, 2013, 09:35 PM

I think I might have found something. I went into my account in iTunes. Scrolled down to iTunes in the cloud where I seen manage devices. I actually had 7 devices sharing the account.

I went ahead and deleted a couple devices which we don't use anymore. I didn't see my iPhone 5 listed. I plugged my phone up and synced with iTunes thinking it might show up but no luck.

So how do I associate this iPhone with iTunes? I think that might be the problem.

erichess22 · Feb 27, 2013, 11:52 PM

Quote:

Originally Posted by ICON5o2

That's what I thought it sounded like. The thing is though we all share one Apple ID for purchases. I even just made sure I was signed into the same account and I am. Plus I had to use the same password we use when I purchased the songs.

I never have tried downloading songs from iCloud on my iPhone 5. I've always just plugged into iTunes and added the songs that way.

We also have a 3GS (we have a total of 5 devices that share the same Apple ID) which is using the same Apple ID. We was able to download the songs to it without that message popping up.

I'm puzzled.

thats weird, the only time i have ever saw that message is when i downloaded music from one account, then switched to another.

ICON5o2 · 12:56 AM

Quote:

Originally Posted by erichess22

thats weird, the only time i have ever saw that message is when i downloaded music from one account, then switched to another.

Yeah it is strange. I have no problem downloading purchased apps from iCloud. Only music. Very weird. Maybe it's a bug. I'm going to call Apple Care tomorrow and see what they say.

When I synced my phone with iTunes earlier I was able to add the music with out any problems.

erichess22 · Feb 28, 2013, 12:32 AM

Quote:

Originally Posted by ICON5o2

Yeah it is strange. I have no problem downloading purchased apps from iCloud. Only music. Very weird. Maybe it's a bug. I'm going to call Apple Care tomorrow and what they say.

When I synced my phone with iTunes earlier I was able to add the music with out any problems.

That is very odd. Good luck! Let me know what the outcome is!

ICON5o2 · Mar 4, 2013, 07:48 PM

Ok I'm finally back with an update.

So Apple really doesn't know why I was getting that message. I was transferred to a engineer and he had me try a few different things. None of them worked. He finally told me to just hit transfer. I did and the songs began downloading.

I told him I did have to get the phone replaced. I asked him if it could be refurbished. He asked me where I returned the phone and I told him at my local Apple store. He said that couldn't be the case cause since I returned it at the Apple store it was a new device.

Another thing is even if it was a refurb it shouldn't give me that message just with music. It should do that with apps and books also.

The only thing he could come up with is it was some kind of bug.

Feb 27, 2013, 07:31 PM	#1
ICON5o2 macrumors member Join Date: Mar 2011 Location: Kentucky	What's this mean? I downloaded a couple songs last night via iTunes. Today I went to the music app on my iPhone 5 to download the songs from iCloud and I got this message. Can anyone tell me what it means?
	1

Feb 27, 2013, 09:10 PM	#4
punisher1-1 macrumors member Join Date: Mar 2010	This happened to me on my last update. I put in my iCloud Apple ID to set it up and downloaded some movies on my iPad. The music and movies won't transfer over but the apps will. I've owned every iphone from the 3G and never had this problem. AppleCare said it was an iTunes problem and iTunes support said it was a software problem with the update. __________________  MBP 15" 2.8GHz, 500GB HDD, 8GB RAM  iMac 21.5" 3.06 GHz, 500GB HDD  iPhone 4 32GB  TV
	0

Feb 27, 2013, 09:16 PM	#5
quietstormSD macrumors 6502a Join Date: Mar 2010 Location: San Diego, CA	Is the phone like a hand me down, or did you buy it used? That may explain the message. I'm not sure if this would work, but you could also do a complete restore. That should get rid of any prior apple id's that were previously used on the device. Again, I'm not 100% sure if that would work. __________________ Early 2011 13" MBP 2.3GHz Intel Core i5; iPhone 4S 32GB white on at&t; iPod Shuffle 4th gen Twitter: @KarchInSD
	0

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Feb 27, 2013, 09:35 PM	#6
ICON5o2 Thread Starter macrumors member Join Date: Mar 2011 Location: Kentucky	I think I might have found something. I went into my account in iTunes. Scrolled down to iTunes in the cloud where I seen manage devices. I actually had 7 devices sharing the account. I went ahead and deleted a couple devices which we don't use anymore. I didn't see my iPhone 5 listed. I plugged my phone up and synced with iTunes thinking it might show up but no luck. So how do I associate this iPhone with iTunes? I think that might be the problem.
	0

Mar 4, 2013, 07:48 PM	#10
ICON5o2 Thread Starter macrumors member Join Date: Mar 2011 Location: Kentucky	Ok I'm finally back with an update. So Apple really doesn't know why I was getting that message. I was transferred to a engineer and he had me try a few different things. None of them worked. He finally told me to just hit transfer. I did and the songs began downloading. I told him I did have to get the phone replaced. I asked him if it could be refurbished. He asked me where I returned the phone and I told him at my local Apple store. He said that couldn't be the case cause since I returned it at the Apple store it was a new device. Another thing is even if it was a refurb it shouldn't give me that message just with music. It should do that with apps and books also. The only thing he could come up with is it was some kind of bug.
	0