Pages & Numbers updates

Critterbug · Jan 10, 2013, 08:57 PM

Hi everyone! Happy New Year!
Ok, so the app store on my Air says I have updates available for Pages and Numbers for specifically for compatibility with IOS 7.1. which I purchased preloaded. It doesn't matter which id I sign into, they won't update. I get the message below.
I've asked on the apple support community site, and been in touch with support. It's a very slooooow process. 1 email per day for support, so I thought I'd ask here.
Here's a screenshot of the message I get.
Thanks for ANY help I can get!

mrsir2009 · Jan 10, 2013, 09:05 PM

Are you 100% sure that you are signing into the right account? Are sure you didn’t install them off a friend’s account, or anything like that...?

Critterbug · Jan 10, 2013, 09:11 PM

Quote:

Originally Posted by mrsir2009

Are you 100% sure that you are signing into the right account? Are sure you didn’t install them off a friend’s account, or anything like that...?

Absolutely positively permanently SURE!

mrsir2009 · Jan 10, 2013, 09:24 PM

Hmm... Well, if that’s the account you used to purchase them, then you could just delete and reinstall them?

Critterbug · Jan 10, 2013, 09:30 PM

Quote:

Originally Posted by mrsir2009

Hmm... Well, if that’s the account you used to purchase them, then you could just delete and reinstall them?

Problem is they were pre-installed when I bought it in August, and they're not listed in my purchases.

mrsir2009 · Jan 10, 2013, 09:47 PM

Quote:

Originally Posted by Critterbug

Problem is they were pre-installed when I bought it in August, and they're not listed in my purchases.

Hold on a sec... Did you buy your Mac second hand? And the apps were there when you bought it?

Critterbug · Jan 12, 2013, 06:36 PM

Quote:

Originally Posted by mrsir2009

Hold on a sec... Did you buy your Mac second hand? And the apps were there when you bought it?

Brand spankin' new in August, online. I think I'll take it to the Genius Bar as I'm also having syncing issues. But thanks for the troubleshooting.

Fishrrman · Jan 13, 2013, 08:45 AM

How about:
http://support.apple.com/kb/DL1563

… and click the "download" button?

Ledgem · Jan 13, 2013, 05:11 PM

You said you tried signing in with multiple accounts, but how did you go about it? Did you just try different logins when presented with the authentication window? If so, try logging out completely (the option is from the menu bar, Store > Sign Out) and then sign back in. I had a somewhat similar issue when I changed my AppleID... not sure if this wil fix it for you though, but it's worth a try.

Critterbug · Jan 19, 2013, 08:14 PM

Quote:

Originally Posted by Fishrrman

How about:
http://support.apple.com/kb/DL1563

… and click the "download" button?

I just downloaded from that page, but it won't let me install because I didn't order Keynote. I don't use it, so I didn't purchase that.

As far as signing in and out, I signed completely out before signing in with each id, so that's not the issue.

As support told me, I'm going to have to make a call or go into the Genius Bar. I think I'll go in, since I can't sync my phone without losing a bunch of stuff as well.
But thanks again!

Jan 10, 2013, 08:57 PM	#1
Critterbug macrumors member Join Date: Oct 2011 Location: Foster City, CA	Pages & Numbers updates Hi everyone! Happy New Year! Ok, so the app store on my Air says I have updates available for Pages and Numbers for specifically for compatibility with IOS 7.1. which I purchased preloaded. It doesn't matter which id I sign into, they won't update. I get the message below. I've asked on the apple support community site, and been in touch with support. It's a very slooooow process. 1 email per day for support, so I thought I'd ask here. Here's a screenshot of the message I get. Thanks for ANY help I can get! Attached Thumbnails __________________ Macbook Air i7 8GB 226 SSD mid 2012/MacBook Pro Mid 2009 8 GB RAM W/ML "Roar"/iPhone 4S 64 GB, IOS 5/ iPad 2 64 GB WF+3G, IOS 5/ iPod Nano 2nd Gen/ 1TB TC/
	0

Jan 10, 2013, 09:05 PM	#2
mrsir2009 macrumors 604 Join Date: Sep 2009 Location: Wellington, New Zealand	Are you 100% sure that you are signing into the right account? Are sure you didn’t install them off a friend’s account, or anything like that...? __________________ How to Prevent your Mac from Overheating
	0

Jan 10, 2013, 09:24 PM	#4
mrsir2009 macrumors 604 Join Date: Sep 2009 Location: Wellington, New Zealand	Hmm... Well, if that’s the account you used to purchase them, then you could just delete and reinstall them? __________________ How to Prevent your Mac from Overheating
	0

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Jan 13, 2013, 08:45 AM	#8
Fishrrman macrumors 68020 Join Date: Feb 2009	How about: http://support.apple.com/kb/DL1563 … and click the "download" button?
	0

Jan 13, 2013, 05:11 PM	#9
Ledgem macrumors 6502a Join Date: Jan 2008 Location: Northeast USA	You said you tried signing in with multiple accounts, but how did you go about it? Did you just try different logins when presented with the authentication window? If so, try logging out completely (the option is from the menu bar, Store > Sign Out) and then sign back in. I had a somewhat similar issue when I changed my AppleID... not sure if this wil fix it for you though, but it's worth a try.
	0


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