Finding my EyeTV activation key

Ok, heres wht happened:

I got my EyeTV Hybrid for christmas and installed on my computer that very day and have been using it ever since. However, I recently gained knowledge of the new software, and would love to try some of the new features, but I want to use the "upgrade" program in which you use your activation key of EyeTV 2.5 to get a discounted price on EyeTV 3.0. The problem is that I have lost my box in which the serial number is printed, and have no written backup of it (I know, stupid), so I wonder if there's any way to retrieve the entered serial from any of my .plist files and such?



Mod note: I am not asking for anyone to send me their serial, since I have legally bought the product and have no intention of starting a piracy related thread.

iPhil said:

Your keycode for hybrid unit should be on a 3*5 plastic card separate from the box...

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Well yeah, but what I mean is that i lost it...

HLdan said:

Did you register your EyeTV software? If so Elgato could send you another serial key.

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I'm not really sure, although I am pretty sure I didn't... How can I check if I registered my software?

Benjamindaines said:

Contact customer support with your order number and other info. They should be able to send you a new serial.

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Will this work if I bought the product from a local distributor? Or should I go to the distributor and ask them for the order number?

Just an update for those who in the future deal with the same problem:

It seems that if you email Elgato your EyeTV .plist they will be able to recover the serial number and send it back to you! So it seems I solved my problem, thanks for the help.

HLdan said:

Wow, great info! Glad it worked out. Did Elgato ask you to send them the .Plist?

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I was actually looking around the Elgato support site and found the article where it says that (things that you never find but when you actually do, it becomes clear where it was). I'm still waiting for the response (sent the plist an hour ago), but i'm optimistic.