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Old Jan 2, 2013, 11:31 AM   #1
pukingpixels
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My 27" iMac BTO order has be canceled

So I was checking my order status earlier, as I've been doing like ten times a day for the past month, and I saw that my order had been canceled for no reason whatsoever. Just great.

I called apple and the guy I talked to said that it looked really strange cause he could see my order in "still processing" with my delivery date 4th - 10th january and then another order but that one had been canceled.

Bank account is still "on hold" though.

The apple guy told me that he was going to call the logistics and see if he could get some answers and then get back to me. That's 4 hours ago.

Seriously, just ship that **** thing.
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Old Jan 2, 2013, 12:51 PM   #2
kavorka74
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Same here

Same thing just happened to me. I now seem to have 2 orders, one with status "processing", and another with status "Canceled". Ordered des 4. with expected deliverydate jan.4-10th.
The apple support-phone just closed for today, so I will have to call them tomorrow i guess.
Weird....
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Old Jan 2, 2013, 01:04 PM   #3
forty2j
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While I'm throwing spaghetti at the wall.. perhaps they have to "cancel" and "reorder" the iMac orders in order to reroute them to different queues/factories?
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Old Jan 2, 2013, 01:05 PM   #4
81Steven
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Quote:
Originally Posted by kavorka74 View Post
Same thing just happened to me. I now seem to have 2 orders, one with status "processing", and another with status "Canceled". Ordered des 4. with expected deliverydate jan.4-10th.
The apple support-phone just closed for today, so I will have to call them tomorrow i guess.
Weird....
exaclty same thing here...
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Old Jan 2, 2013, 01:09 PM   #5
Sodner
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Oh jeeze whats next.... They just retire iMac altogether?

So far my 12/13 order is still okay. Still Processing.......
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Old Jan 3, 2013, 02:21 AM   #6
kavorka74
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Resolved

Just got off the phone with apple (norway), and she confirmed that there had been an error in their system, and the original order was still valid.
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Old Jan 3, 2013, 02:23 AM   #7
81Steven
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Just called and he doesn't know what's happened... he think the order is still valid with same delivery estimate date Jan 4-10

Let's hope
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Old Jan 3, 2013, 02:58 AM   #8
pukingpixels
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Quote:
Originally Posted by kavorka74 View Post
Just got off the phone with apple (norway), and she confirmed that there had been an error in their system, and the original order was still valid.
Good to know!
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Old Jan 3, 2013, 03:25 AM   #9
kavorka74
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Preparing

And now the status changed to "Preparing for shipment"
(and the cancelled order still appears below)
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Old Jan 3, 2013, 03:36 AM   #10
81Steven
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Lucky you.... I'm still waiting
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Old Jan 3, 2013, 11:59 AM   #11
Nemianpa
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Same here, showing as cancelled but after talking to apple this morning it should be ok and the rep told me he asked logistics to make sure my order was shipped ASAP. Quoted delivery is jan 8-14
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Old Jan 10, 2013, 03:51 PM   #12
crossifixio
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Waaiiiiitttttinnng!

when did you guys place your orders? I placed mine on the 10th. BTO so I thought that might delay it. One month and still waiting. No change on status! Never wanted money to leave my account as much as this
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