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Old Jan 29, 2013, 01:16 PM   #1
bimmeracer
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iPad stopped working....I need advice

While reading a book on the kindle app of my iPad 1, the iPad froze and would not work which caused me to do hard reset. After doing the hard reset, my Ipad was stuck in recovery mode and it instructed me to "connect to itunes." After connecting it to iTunes and trying to restore it, I kept of getting an error message. After doing some research, I found out that iTunes 11 and the iPad one are not compatible.

Since I am using iTunes 11, what options do I have to fix/restore my first generaton iPad?
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Old Jan 29, 2013, 01:16 PM   #2
Marjamrob1
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Quote:
Originally Posted by bimmeracer View Post
While reading a book on the kindle app of my iPad 1, the iPad froze and would not work which caused me to do hard reset. After doing the hard reset, my Ipad was stuck in recovery mode and it instructed me to "connect to itunes." After connecting it to iTunes and trying to restore it, I kept of getting an error message. After doing some research, I found out that iTunes 11 and the iPad one are not compatible.

Since I am using iTunes 11, what options do I have to fix/restore my first generaton iPad?
What is your error message?
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Old Jan 29, 2013, 11:11 PM   #3
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The iPad "iPad" could not be restored. An unknown error occurred (9).
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Old Jan 29, 2013, 11:13 PM   #4
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Was it jailbroken?
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Old Jan 29, 2013, 11:19 PM   #5
Che Castro
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Apple wants you to buy the ipad 4
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Old Jan 29, 2013, 11:42 PM   #6
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Originally Posted by blueroom View Post
Was it jailbroken?
Yes

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Apple wants you to buy the ipad 4
Exactly. I cant believe they are no longer supporting a product thats only 3 years old.
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Old Jan 29, 2013, 11:54 PM   #7
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My iPad 1 works fine with iTunes 11

Do a DFU restore and it'll put on 5.1.1

It's still supported, just not iOS updated to 6.x
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Old Jan 30, 2013, 12:06 AM   #8
bimmeracer
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Originally Posted by blueroom View Post
My iPad 1 works fine with iTunes 11

Do a DFU restore and it'll put on 5.1.1

It's still supported, just not iOS updated to 6.x
I tried that with no luck.
From my understanding, with iTunes 11 you cannot update to 5.1.1. Only 6.0
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Old Jan 30, 2013, 12:10 AM   #9
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Are you trying to jailbreak it or just get it running? I'd forgo the jailbreak as it's most likely what caused it to crash on you in the first place.

You might have something in your hosts file blocking Apples servers.
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Old Jan 30, 2013, 12:15 AM   #10
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Are you trying to jailbreak it or just get it running? I'd forgo the jailbreak as it's most likely what caused it to crash on you in the first place.

You might have something in your hosts file blocking Apples servers.
I just want to get it running.
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Old Jan 30, 2013, 12:26 AM   #11
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Try it on another computer with iTunes or take it to an Apple Genius.
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Old Jan 30, 2013, 05:24 AM   #12
AdonisSMU
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Apple Store but I doubt there is much they can do. They did tell people that iOS six was not for iPad 1 as it only has 256MB of ram in it.
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Old Jan 30, 2013, 08:09 AM   #13
Night Spring
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Originally Posted by bimmeracer View Post
The iPad "iPad" could not be restored. An unknown error occurred (9).
Error 9 is hardware eroor. I'm afraid your iPad is dead. You can take it into Apple and get it replaced for $249 (corrected, thanks vsuri!), or you can get a new iPad.

Last edited by Night Spring; Jan 30, 2013 at 08:34 AM. Reason: Corrected price
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Old Jan 30, 2013, 08:22 AM   #14
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Error 9 is hardware eroor. I'm afraid your iPad is dead. You can take it into Apple and get it replaced for $99, or you can get a new iPad.
Where do you see $99? Out of Warranty Service fee for iPad is $249 + tax.

Last edited by vsuri; Jan 30, 2013 at 08:22 AM. Reason: grammar
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Old Jan 30, 2013, 08:30 AM   #15
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Where do you see $99? Out of Warranty Service fee for iPad is $249 + tax.
Oh, sorry, thanks for the correction!
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Old Jan 30, 2013, 08:37 AM   #16
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Error 9: This error occurs when the device unexpectedly drops off of the USB bus and communication stops. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB isolation troubleshooting, using a different USB dock connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
From the web.
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