I didn't knew this. Thanks for sharing.
I don't blame those folks at genius bar by the way. Most often they are young and with positive spirit to actually help you out.. But I do say "stop" when they start there average business sales talk when I'm just passing by and jump into an Apple store for buying a simple cable or two.
Spot on. Apple corporate required an increase in part-time employees to maintain better employee to customer ratio's, forcing management to hire a less qualified/experienced workforce. Coupled with set UPT and DPT's sales, inexperienced floor specialists misguided many customers into buying the wrong system. Many geniuses had to deal with the consequences of misinformed costumers who claimed something was not working based on misinformation or did xxx which caused xxx, etc. Meaning, much of the work geniuses began doing was addressing many customers as they weren't informed how to use their new Mac or mistreated it based on improperly trained sales specialists. It only got worse after the iPhone launch. Lines of iPhone users crowded retail stores, and Geniuses became nothing more than sales rep's.