Broken power button?

ethan028 · Jan 15, 2013, 11:22 PM

So I got the iPhone 5 and was using it for about one week, throughout the week the power button just decided to stop working. Took it to the Apple store and they said they couldn't replace it? How much do I have to pay to get this fixed...pretty pissed that my brand new iPhone 5's power button is screwed up?

Thanks guys.

Ethan

Usehername · Jan 15, 2013, 11:38 PM

Should that be covered under some sort of warranty?

Minhimalism · Jan 16, 2013, 03:25 AM

They should've just swapped your phone out..

ivtecDOu · Jan 16, 2013, 08:11 AM

If it just "stopped" working then they should replace it. If there was some evidence of physical damage then they will deny you a replacement.

Rotten Peaches · Jan 16, 2013, 08:14 AM

I had been having the same issue for about a month. The top sleep/wake button would not work unless you pressed VERY hard on the left tip of the button. Even then it was unreliable at best. This got very frustrating and I eventually had to drive two hours to the local Apple store to get it replaced.

I'd suggest going to the Apple site and doing the online chat with a representative. They should be able to assist.

mikeydeezy · Jan 16, 2013, 08:32 AM

Unless there's a dent over the power button there is no reason they shouldn't have swapped it out...

Knockoutjosie · Jan 16, 2013, 08:34 AM

What jerks, you should have gotten it replaced.

Givmeabrek · Jan 16, 2013, 09:03 AM

Makes no sense. The Apple store should have given you the options and not this forum.

ethan028 · Jan 16, 2013, 10:13 PM

Quote:

Originally Posted by mikeydeezy

Unless there's a dent over the power button there is no reason they shouldn't have swapped it out...

There's a small scratch on the other side the one where the power button isn't but the genius said because that is there that means no replacement?

----------

Quote:

Originally Posted by ivtecDOu

If it just "stopped" working then they should replace it. If there was some evidence of physical damage then they will deny you a replacement.

Again, there was a scratch on the other side of the phone the one not next to the power button but they still denied replacement?

mikeydeezy · Jan 16, 2013, 10:31 PM

Of course I don't know if this is an option but if you can go to a different location (making another appointment of course).

If not, return to that location w/ an appt and pray you don't get the same not-so-friendly genius again. Let them know your issue and they should do nothing short of swapping it. You didn't (at least, AFAIK) spill anything on it or bash the button in. It's shoddy workmanship that caused this problem.

Good luck. I have had an experience or two lately with the Apple Store not owning up to purely hardware/manufacturing problems. You just have to press them...or worse ask for a manager.

AlphaDogg · Jan 16, 2013, 10:32 PM

Define "small scratch." Post a pic and we'll decide whether or not the genius was right in his decision.

Jan 15, 2013, 11:22 PM	#1
ethan028 macrumors 6502 Join Date: Apr 2009	Broken power button? So I got the iPhone 5 and was using it for about one week, throughout the week the power button just decided to stop working. Took it to the Apple store and they said they couldn't replace it? How much do I have to pay to get this fixed...pretty pissed that my brand new iPhone 5's power button is screwed up? Thanks guys. Ethan
	0

Jan 16, 2013, 03:25 AM	#3
Minhimalism macrumors 6502a Join Date: Jan 2012 Location: Texas	They should've just swapped your phone out.. __________________ White iPhone 5 iOS 6.1 (T-Mobile) Twitter Instagram Flickr deviantART
	2

Jan 16, 2013, 08:11 AM	#4
ivtecDOu macrumors 6502 Join Date: May 2008 Location: mass	If it just "stopped" working then they should replace it. If there was some evidence of physical damage then they will deny you a replacement. __________________ Samsung Galaxy S3 Running CM10.1 2x-Black 16 gig iPhone 4 black 8 gig 3g-destroyed 2x -pwned 8 gig first gen iphone-sold
	0

Jan 16, 2013, 08:32 AM	#6
mikeydeezy macrumors 6502 Join Date: Jun 2010 Location: MN, USA	Unless there's a dent over the power button there is no reason they shouldn't have swapped it out... __________________ "Being the richest man in the cemetery doesn't matter to me. ... Going to bed at night saying we've done something wonderful -- that's what matters to me." - Steve Jobs
	0

Jan 16, 2013, 10:31 PM	#10
mikeydeezy macrumors 6502 Join Date: Jun 2010 Location: MN, USA	Of course I don't know if this is an option but if you can go to a different location (making another appointment of course). If not, return to that location w/ an appt and pray you don't get the same not-so-friendly genius again. Let them know your issue and they should do nothing short of swapping it. You didn't (at least, AFAIK) spill anything on it or bash the button in. It's shoddy workmanship that caused this problem. Good luck. I have had an experience or two lately with the Apple Store not owning up to purely hardware/manufacturing problems. You just have to press them...or worse ask for a manager. __________________ "Being the richest man in the cemetery doesn't matter to me. ... Going to bed at night saying we've done something wonderful -- that's what matters to me." - Steve Jobs
	0

Jan 15, 2013, 11:38 PM	#2
Usehername macrumors member Join Date: Oct 2012	Should that be covered under some sort of warranty?
	0

Jan 16, 2013, 08:14 AM	#5
Rotten Peaches macrumors newbie Join Date: Feb 2012	I had been having the same issue for about a month. The top sleep/wake button would not work unless you pressed VERY hard on the left tip of the button. Even then it was unreliable at best. This got very frustrating and I eventually had to drive two hours to the local Apple store to get it replaced. I'd suggest going to the Apple site and doing the online chat with a representative. They should be able to assist.
	0

Jan 16, 2013, 08:34 AM	#7
Knockoutjosie macrumors regular Join Date: Nov 2012	What jerks, you should have gotten it replaced.
	0

Jan 16, 2013, 09:03 AM	#8
Givmeabrek macrumors Demi-God Join Date: Apr 2009 Location: NY	Makes no sense. The Apple store should have given you the options and not this forum.
	0

Jan 16, 2013, 10:32 PM	#11
AlphaDogg macrumors 68040 Join Date: May 2010 Location: Denver, CO	Define "small scratch." Post a pic and we'll decide whether or not the genius was right in his decision. __________________ 15" 2.66GHz C2D uMBP \| 13" 2.4GHz i5 MBP 500GB \| '07 MacBook iPhone 5 32GB \| iPhone 3GS 8GB \| iPhone 8GB אני רוצה לעשות עליה לישראל
	2

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