Originally Posted by mattopotamus
I guess that is different that the US. They would always make you send the old one back first or take it to a store
Yeah, I was a little annoyed to have to wait for them to receive the old one first, and I said something along the lines of "it kind of sucks to have to wait even longer for it". I think they're instructed to be more flexible with people that seem unhappy, because after that I was offered a free accessory (<$75) with my replacement, and she said that I just needed to call her after I dropped it off with FedEx and they'll release the hold on the new one to get it here faster.
A few hours later, a manager called me, and she offered to send someone to pick it up. I have a FedEx a mile away so I just wanted to do that, but I was still waiting on the prepaid label. She sent me one right on the spot so I could drop it off with a few minutes to spare before they closed drop offs for the day.