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Old Apr 15, 2013, 09:11 PM   #1
tomisenbarger
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links on Apple support site not working

Is anyone else having trouble with http://www.apple.com/support/?

None of the links on that page are live for me. I can't figure out why. When I click on a (normally) clickable blue text link or image, nothing happens.
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Old Apr 15, 2013, 09:11 PM   #2
MisterKeeks
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Quote:
Originally Posted by tomisenbarger View Post
Is anyone else having trouble with http://www.apple.com/support/?

None of the links on that page are live for me. I can't figure out why. When I click on a (normally) clickable blue text link or image, nothing happens.
That's a local (your computer) issue. Works fine for me.
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Old Apr 15, 2013, 09:12 PM   #3
GGJstudios
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Quote:
Originally Posted by tomisenbarger View Post
Is anyone else having trouble with http://www.apple.com/support/?

None of the links on that page are live for me. I can't figure out why. When I click on a (normally) clickable blue text link or image, nothing happens.
Try clearing your browser's cache and cookies. The site is working fine for me.
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Old Apr 15, 2013, 09:17 PM   #4
tomisenbarger
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I "Reset Safari" by checking all the checkboxes and I still have the problem. Other pages' links work (e.g., Wikipedia). I assumed it was a local problem, but I cannot tell how to fix it.
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Old Apr 15, 2013, 09:25 PM   #5
GGJstudios
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Quote:
Originally Posted by tomisenbarger View Post
I "Reset Safari" by checking all the checkboxes and I still have the problem. Other pages' links work (e.g., Wikipedia). I assumed it was a local problem, but I cannot tell how to fix it.
Have you tried restarting your Mac? Have you tried another browser?
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Old Apr 15, 2013, 09:38 PM   #6
tomisenbarger
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This is strange. On "www.apple.com", the large clickable iPhone 5 and iPad links work (depends on what is there each time the page is visited), but the menu/tab bar links across the top do not (Apple, Store, Mac, iPod, etc.).

If I change my User Agent to Firefox 11 using the develop menu, all links work. They do not work when I select Default (Automatically Select).

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Restarting does not help the problem.

Links work when I use Firefox.

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If I disable JavaScript from the Develop menu, the links work. Does that provide any clues?

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But not all links the "Get Started" button at http://www.apple.com/support/contact/#el does not work even with JavaScript disabled
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Old Apr 16, 2013, 08:36 PM   #7
tomisenbarger
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I just discovered if I control-click a link I can open it in a new tab. But, a normal (right) click won't work on a link at apple.com
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