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Old Jan 17, 2013, 10:37 AM   #1
ProfessorJim
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Question Will Apple replace my iPhone?

The device was bought brand new 1 month ago and it developed a very loose home button. I can pretty much feel the edge of the glass when I press it. No water damage, just a tiny scratch on the aluminum back plate.
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Old Jan 17, 2013, 10:41 AM   #2
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What do you mean, you can feel the edge of the glass?
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Old Jan 17, 2013, 10:45 AM   #3
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Book an appointment at your nearest store. Worst thing that will happen is they'll since it's not a manufacturing problem or user error and won't swap it for free.
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Old Jan 17, 2013, 10:56 AM   #4
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Originally Posted by jabingla2810 View Post
What do you mean, you can feel the edge of the glass?
It means when I press it, it goes all the way down. If this happens after 1 month of use what will happen after 12 or 24 months?
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Old Jan 17, 2013, 10:59 AM   #5
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It means when I press it, it goes all the way down. If this happens after 1 month of use what will happen after 12 or 24 months?
I'm sorry, I may be being a bit stupid here.

But what do you mean?

When you press it, it goes all the way down?
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Old Jan 17, 2013, 11:00 AM   #6
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Originally Posted by ProfessorJim View Post
It means when I press it, it goes all the way down. If this happens after 1 month of use what will happen after 12 or 24 months?
Feeling the edge of the glass when pressed is normal.
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Old Jan 17, 2013, 11:03 AM   #7
ProfessorJim
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Feeling the edge of the glass when pressed is normal.
Normal? My iPhone 4 is not that loose after 2 years My iPad 4's home button isn't lose. For a device that's guaranteed to work for a year, the home button is extremely lose after 1 month...

Last edited by ProfessorJim; Jan 17, 2013 at 11:16 AM.
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Old Jan 17, 2013, 11:22 AM   #8
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Then why haven't you made an appointment with a 'genius' instead of whining about it here?
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Old Jan 17, 2013, 11:25 AM   #9
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Quote:
Originally Posted by ProfessorJim View Post
The device was bought brand new 1 month ago and it developed a very loose home button. I can pretty much feel the edge of the glass when I press it. No water damage, just a tiny scratch on the aluminum back plate.
Will Apple replace it? Only one way to find out.
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Then why haven't you made an appointment with a 'genius' instead of whining about it here?
And this would be the way.
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Old Jan 17, 2013, 11:31 AM   #10
ProfessorJim
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I'm sending it for repair. They're sending me a box.
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Old Jan 17, 2013, 11:44 AM   #11
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Then why haven't you made an appointment with a 'genius' instead of whining about it here?
I wasn't whining. I was stating a fact. If you have nothing nice to say don't say anything at all. I'm quite relaxed and whining is not in my character.
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Old Jan 17, 2013, 12:05 PM   #12
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Quote:
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It means when I press it, it goes all the way down. If this happens after 1 month of use what will happen after 12 or 24 months?
Yes, I had a home button that Sunk inward and they replaced the whole phone right on the spot.
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Old Jan 17, 2013, 12:07 PM   #13
Appl3FTW
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Quote:
Originally Posted by ProfessorJim View Post
Normal? My iPhone 4 is not that loose after 2 years My iPad 4's home button isn't lose. For a device that's guaranteed to work for a year, the home button is extremely lose after 1 month...
ok then, go to apple and tell them that..
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