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Old Aug 24, 2010, 02:15 PM   #1
mac2thefuture
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Grey screen, flashing folder with "?" - stuck disc.

This is apparently what happened.
My daughter put a cd with a divx file in the insert of her macbook pro. She got the spinning beech ball and after a long hang my mother in law shut down via the on/off button. Now, with the same cd inserted it wont boot. We get a white / grey screen and every now and then a folder icon with a ? symbol on it flashes. I try the eject button, the disc tries to come out but doesn't and i'm still stuck.
I did some research, something about pressing 'v' whilst booting in the hope of a safe mode boot.......nothing.
Any suggestions most welcome.
Thanks
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Old Aug 24, 2010, 02:17 PM   #2
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Its probably trying to boot up off the disk.

If your computer has an eject button on the keyboard, restart the computer holding down the Option key. When the startup disk selection screen appears, let go of the option key and press the keyboard's eject button.
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Old Aug 24, 2010, 02:37 PM   #3
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Its probably trying to boot up off the disk.

If your computer has an eject button on the keyboard, restart the computer holding down the Option key. When the startup disk selection screen appears, let go of the option key and press the keyboard's eject button.
Also, holding down the trackpad during boot up will force-eject the disc.
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Old Aug 24, 2010, 02:46 PM   #4
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^ Stridemat

I'm a Stride by name - how very strange.
Anyway, I did the start and option key, for the first time tonight i got a cursor but no start up disc images. I tried eject, it did try - i swear i can see perhaps a mm sticking out of the dust flaps but then it goes back in.

I then tried the method holding the track pad on boot. Again, it gave a good attempt at ejecting but just as I thought it was going to plop out, back in she goes. I wonder if theres two discs in there?
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Old Aug 24, 2010, 03:00 PM   #5
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Disc out care of option key

What process next guys - anything special?

Thanks
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Old Aug 24, 2010, 03:02 PM   #6
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Quote:
Originally Posted by mac2thefuture View Post
Disc out care of option key

What process next guys - anything special?

Thanks
Trash the disk. Buy the video from retail store.
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Old Aug 24, 2010, 03:12 PM   #7
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^ Stridemat

I'm a Stride by name - how very strange.
Small world. Perhaps a distant relative or something. Glad your sorted now.
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Old Aug 24, 2010, 03:28 PM   #8
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Well, i'm not quite there, must be more underlying issues.

The disc is out but not booting to anything other than whitish screen.

Done boot with option key, get a cursor nothing more.

Done boot with 'v' key - nothing at all..............
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Old Aug 24, 2010, 03:36 PM   #9
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Have you tried seeing the HD is seated correctly in the computer? Could be a bit of pain to get to.

You could also boot up with the OS X install disks and see if you can get anywhere that way.
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Old Aug 24, 2010, 04:42 PM   #10
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Resetting your Mac's PRAM and NVRAM

Intel-based Macs: Resetting the System Management Controller (SMC)

Resolve startup issues and perform disk maintenance with Disk Utility and fsck

Intel-based Macs: Using Apple Hardware Test
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Old Aug 24, 2010, 05:27 PM   #11
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the flashing folder with a question mark at boot means the computer cant find the operating system.

reinstall it form the dvd, your stuff should still be there
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Old Aug 25, 2010, 03:41 PM   #12
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^ thanks to all so far.
I tried to install from start up disc - but it wouldn't locate the hd to have it installed.
I then noticed you can use time machine, i tried that but it said i didn't have enough free memory to proceed.
At this point I thought stuff it and did a disc utility check - it started but then a message came up about bad sectors - i then tried to erase the disc, it did about 50% then faltered again. I guess the HD is truly goosed.
So, I think i need a new one. The item has a description of hitachi hts541612j9sa00. I googled it and it would appear to not be in circulation any more??? Only second hand ones on ebay at buy it now circa 25.

Is this true? Can you recommend other model / brands?
Thanks
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Old Aug 25, 2010, 03:48 PM   #13
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Any 2.5" sata hard drive will do. What's your budget? Want a performance upgrade or just keep it the same?
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Old Aug 25, 2010, 03:55 PM   #14
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same really, young daughters machine, nothing intensive happening here.
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Old Aug 25, 2010, 04:33 PM   #15
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Something like this would work well

http://www.dabs.com/products/western...-8mb-4XZV.html
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Old Aug 25, 2010, 04:56 PM   #16
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great suggestion - thanks for all your help.
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Old Aug 27, 2010, 09:46 AM   #17
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More help required please.

I've replaced the HD and on firing up it's booting staright from s/leopard install disc which is now in the drive.

When the prompt appears 'select the disc where you want OS X' - nothing is highlighted.

When I go to disc utility it is there?

How do I get it to appear to load OS X on to.

Thanks
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Old Aug 27, 2010, 11:04 AM   #18
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You need to format the new drive for it to be available to the installer. In Disk Utility, with it selected, click on the Erase tab, give it a name, and click the Erase button (you can leave the default format selected, should be "Mac OS Extended (Journaled)"). Then when you go back to the installer, it should be available as a destination.

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Old Aug 27, 2010, 07:29 PM   #19
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^
cheers
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