Question about broken screen on iPhone4: Log story short, I had my iPhone 4 on my car and drove off. Then i realized I did that once I got home and I drove back and found it face up. The front perfectly fine, but the back was thrashed. Cracked and shattered. It still makes calls and receives texts and calls. Also still takes pictures and video. So how do i get the back fixed? Through Apple or somewhere else??
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Shattered iPhone 4 back
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I suppose it just depends on the mood the Genius/ phone representative is in that day.
My brother dropped his 3GS in December when he was getting out the car and shattered the screen. I made him an appointment at the South Park Apple store and we went in, explained exactly what happened and the Genius looked at and said he'd authorize a one time repair free of charge. Ten minutes later they had replaced the glass and it was as good as new. Just had to sign some paperwork.
It pays to be nice and not jerk them around like some people do.
Take it to an Apple Store. With any luck, you'll get someone who's been in your situation and will replace it for free. If not, try going to someone else there on another day. If you've tried many people, and the answer is still no, take it to another Apple Store if there's one near you. I've heard stories of people who politely and calmly explain how they shattered their phone, and were given free replacements. The same could happen to you.
EXACT same situation happened to me over the weekend, except mine got ran over so it is shattered both ways 
highly doubt apple would be nice enough to replace THAT....
highly doubt apple would be nice enough to replace THAT....
mine got ran over as well! but only the back is shattered. maybe they would replace it because it is dangerous to hold.....because glass is coming off on the back. haha im getting little pieces of glass everywhere
http://att.macrumors.com/attachment.php?attachmentid=249203&stc=1&d=1283194530
http://att.macrumors.com/attachment.php?attachmentid=249203&stc=1&d=1283194530
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Here s what u do! Go on eBay and buy a replacement OEM back!! All they do to fix is unscrew the 2 screws at the bottom and take the back off. Black replacement are running for like $60-$80. Only thing it won't have is the flash defusser which makes no difference in picture quality when using the flash in my opinion!!
I have an all hite iphone now so I know how easy it is to replace the back and also know how well the picture still look without the flash defusser. It's either my way or almost $200 for something so easy to do yourself!!
I have an all hite iphone now so I know how easy it is to replace the back and also know how well the picture still look without the flash defusser. It's either my way or almost $200 for something so easy to do yourself!!
My back shattered, I went to the apple store with no genius appointment and pleaded with one of the sales guy for help. He politely told me it would be 199 dollars for an out of warranty replacement. I told him how disappointed I was that this happened, because my fall was a not a particularly drastic one, and it was wearing the stupid bumper at the time. He took it in back for about 5 minutes, then came back and said "I'm going to go ahead and do an out of warranty replacement for you but waive the 199 fee". I jumped for joy and signed all the papers and went home, and bought a real case.
So, first I'd ask apple nicely. You may or may not get lucky and get a free replacement. Failing that, you have two options, buy a new backplate and replace it yourself for 149 plus shipping. Or pay apple 199 for an out of warranty replacement in store.
So, first I'd ask apple nicely. You may or may not get lucky and get a free replacement. Failing that, you have two options, buy a new backplate and replace it yourself for 149 plus shipping. Or pay apple 199 for an out of warranty replacement in store.
those are all good ideas. but if i go to an apple store do i go the the genius bar or to any worker? i happen to know one worker at one apple store
Go to an Apple store, if you only need the back glass it will be $29. It's a new policy, trust me on this one.
getting it replaced for less than $199 is a RARE exception
not the gold standard
go in be nice and ask for sympathy
but don't come back here and complain if you end up having to pay $199 to get it fixed, there are hundred of people that gladly paid that to have their phone replaced
not the gold standard
go in be nice and ask for sympathy
but don't come back here and complain if you end up having to pay $199 to get it fixed, there are hundred of people that gladly paid that to have their phone replaced
Real case cover out there?
I dropped my iPhone on my driveway and it survived without much scarring.
friend of mind is ordering a case for me as I can't take replacing it. Never heard of this company before but apparently they make batteries for iPhones, etc.
NewTrent.com? Has anyone used their products before?
I dropped my iPhone on my driveway and it survived without much scarring.
friend of mind is ordering a case for me as I can't take replacing it. Never heard of this company before but apparently they make batteries for iPhones, etc.
NewTrent.com? Has anyone used their products before?