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Old Aug 30, 2010, 08:51 AM   #1
Juicy D. Links
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OtterboX Defender OEM Screen protector fell off...

its a great case but the flimsy screen protector got detached from the glue and fell off.. should I call OB and is this covered? First time OB user wanted to see if anybody else had this issue?


-Thx
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Old Aug 30, 2010, 08:54 AM   #2
wmflyfisher
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Yes call them. They have top notch customer service and will likely send you a new one. FYI many people go without the screen protector on the defender but you may want/need it.
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Old Aug 30, 2010, 08:57 AM   #3
Juicy D. Links
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Quote:
Originally Posted by wmflyfisher View Post
Yes call them. They have top notch customer service and will likely send you a new one. FYI many people go without the screen protector on the defender but you may want/need it.
hmmmm that sounds like a good idea.. I have a extra SGP layin around might just slap that on and forgoe the OEM OB screen protector.

thx man
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Old Aug 30, 2010, 09:01 AM   #4
wmflyfisher
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No problem!
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Old Aug 30, 2010, 09:58 AM   #5
Biff...
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Call them, I had a problem with my rubber covering and Otterbox sent me a whole new case no questions asked.
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Old Aug 30, 2010, 10:45 AM   #6
ahfu25
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Call them, I had a problem with my rubber covering and Otterbox sent me a whole new case no questions asked.
Yes there customer service is excellent!...my screen protector fell off as well and they replaced it with no problems.
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Old Aug 30, 2010, 11:01 AM   #7
Juicy D. Links
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UPDATE:

Called OB and i gotta say their CS is AMAZING....


Told them issue , they said we ill send you a replacement... I told them would you like me to send you back the defective unit? They said dont worry keep it for replacement parts if you need in future...

A++++++++
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Old Aug 30, 2010, 11:06 AM   #8
b-rad g
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Quote:
Originally Posted by Juicy D. Links View Post
UPDATE:

Called OB and i gotta say their CS is AMAZING....


Told them issue , they said we ill send you a replacement... I told them would you like me to send you back the defective unit? They said dont worry keep it for replacement parts if you need in future...

A++++++++
Wow...that's great! As a first time OB buyer that's awesome to hear!
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Old Aug 30, 2010, 01:31 PM   #9
pdhahn
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They did the same with my Commuter case for the ipad when the back panel became loose. They sent me an entire new unit ($65 value!) without asking me to send the old one back. I was incredibly impressed. I can't recommend the company enough.
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