Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Accessories

Reply
 
Thread Tools Search this Thread Display Modes
Old Aug 30, 2010, 08:51 AM   #1
Juicy D. Links
macrumors regular
 
Join Date: Jun 2010
OtterboX Defender OEM Screen protector fell off...

its a great case but the flimsy screen protector got detached from the glue and fell off.. should I call OB and is this covered? First time OB user wanted to see if anybody else had this issue?


-Thx
__________________
IPHONE 5 BLACK 32 GIGS!!!
Juicy D. Links is offline   0 Reply With Quote
Old Aug 30, 2010, 08:54 AM   #2
wmflyfisher
macrumors member
 
Join Date: Jul 2010
Yes call them. They have top notch customer service and will likely send you a new one. FYI many people go without the screen protector on the defender but you may want/need it.
wmflyfisher is offline   0 Reply With Quote
Old Aug 30, 2010, 08:57 AM   #3
Juicy D. Links
Thread Starter
macrumors regular
 
Join Date: Jun 2010
Quote:
Originally Posted by wmflyfisher View Post
Yes call them. They have top notch customer service and will likely send you a new one. FYI many people go without the screen protector on the defender but you may want/need it.
hmmmm that sounds like a good idea.. I have a extra SGP layin around might just slap that on and forgoe the OEM OB screen protector.

thx man
__________________
IPHONE 5 BLACK 32 GIGS!!!
Juicy D. Links is offline   0 Reply With Quote
Old Aug 30, 2010, 09:01 AM   #4
wmflyfisher
macrumors member
 
Join Date: Jul 2010
No problem!
wmflyfisher is offline   0 Reply With Quote
Old Aug 30, 2010, 09:58 AM   #5
Biff...
macrumors 6502
 
Join Date: Jun 2010
Location: Sherman Oaks, CA.
Call them, I had a problem with my rubber covering and Otterbox sent me a whole new case no questions asked.
Biff... is offline   0 Reply With Quote
Old Aug 30, 2010, 10:45 AM   #6
ahfu25
macrumors 6502a
 
Join Date: Dec 2009
Quote:
Originally Posted by Biff... View Post
Call them, I had a problem with my rubber covering and Otterbox sent me a whole new case no questions asked.
Yes there customer service is excellent!...my screen protector fell off as well and they replaced it with no problems.
__________________
MBP 13' 2.4 GHz dual-core Intel Core i5 4GB SDRAM 500GB HDD
Black iPhone 5s 32gb AT&T
Black iPad Air 32gb Wifi/Lte AT&T
ahfu25 is offline   0 Reply With Quote
Old Aug 30, 2010, 11:01 AM   #7
Juicy D. Links
Thread Starter
macrumors regular
 
Join Date: Jun 2010
UPDATE:

Called OB and i gotta say their CS is AMAZING....


Told them issue , they said we ill send you a replacement... I told them would you like me to send you back the defective unit? They said dont worry keep it for replacement parts if you need in future...

A++++++++
__________________
IPHONE 5 BLACK 32 GIGS!!!
Juicy D. Links is offline   0 Reply With Quote
Old Aug 30, 2010, 11:06 AM   #8
b-rad g
macrumors 6502a
 
b-rad g's Avatar
 
Join Date: Jun 2010
Quote:
Originally Posted by Juicy D. Links View Post
UPDATE:

Called OB and i gotta say their CS is AMAZING....


Told them issue , they said we ill send you a replacement... I told them would you like me to send you back the defective unit? They said dont worry keep it for replacement parts if you need in future...

A++++++++
Wow...that's great! As a first time OB buyer that's awesome to hear!
b-rad g is offline   0 Reply With Quote
Old Aug 30, 2010, 01:31 PM   #9
pdhahn
macrumors member
 
Join Date: Jul 2010
Location: Poconos, PA
They did the same with my Commuter case for the ipad when the back panel became loose. They sent me an entire new unit ($65 value!) without asking me to send the old one back. I was incredibly impressed. I can't recommend the company enough.
__________________
32gb iPhone 416gb Wifi iPad
pdhahn is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Accessories

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
thread Thread Starter Forum Replies Last Post
Silicone skin on the Otterbox Defender for iPhone 4 and 4S the same? Walse iPhone Accessories 1 Apr 8, 2012 07:40 AM
Apple Iphone 5 Screen Protector Pre Order 80% off at XO Skins taskmanager iPhone Accessories 8 Sep 13, 2011 11:30 PM
Otterbox Defender for Ipad 2 Make your Front Cover SMART! 3goldens iPad Accessories 1 May 28, 2011 11:14 AM
Screen protector replacement Philippe Lemay iPad Accessories 4 Nov 20, 2010 04:05 AM
Otterbox Defender + extra screen protector? phil1031 iPhone Accessories 6 Aug 15, 2010 01:55 PM


All times are GMT -5. The time now is 09:30 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC