Hello fellow MR people. I sold an as is Canon G9 on eBay, last week, and the buyer said he hasn't received it. So a complaint was filed on PayPal. I shipped via USPS priority through a UPS store. I called today and there's no tracking or confirmation for it, which is my fault. I've been selling stuff online and through eBay for almost a decade and have never had a problem.
I guess what i"m asking is there anything else I could do to resolve this?
I'm not trying accuse the buyer of anything but he has been quite pushy about the subject. 3 days after the auction ended he was asking about his item, even though I gave him all the details and when it was shipped the day after. Then he filed the complaint through PayPal the day after, not even after 3 business days, which is usually how long Priority is and didn't contact me about the subject. I've been keeping open communication with him, but it seems like he doesn't want to talk to me about this. So now it's escalated to a claim.
I really can't think of anything I can do. Suggestions? I guess I'm out 122 bucks.
I guess what i"m asking is there anything else I could do to resolve this?
I'm not trying accuse the buyer of anything but he has been quite pushy about the subject. 3 days after the auction ended he was asking about his item, even though I gave him all the details and when it was shipped the day after. Then he filed the complaint through PayPal the day after, not even after 3 business days, which is usually how long Priority is and didn't contact me about the subject. I've been keeping open communication with him, but it seems like he doesn't want to talk to me about this. So now it's escalated to a claim.
I really can't think of anything I can do. Suggestions? I guess I'm out 122 bucks.