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Used power supply sold as new?

I

InfoTime

macrumors 6502a
Original poster
Jul 17, 2002
500
261
So I'm fixing an iMac G5 17" that won't light up or do anything and order a new power supply. I install it and everything seems fine. However, I notice something... There are scratch marks on the notch that are normal for a power supply that's been installed in an iMac. They get there because there's a screw at the bottom of the case that presses against that spot.

20101108-babp3pwtnixk7yys5itfxednkk.jpg


I've exchanged a couple of emails with the company (one you've probably heard of). But, I thought I'd get your all's opinions. What do you think? New or used?
 
B

bizzle

macrumors 6502a
Jun 29, 2008
940
40
It's probably refurbished. They aren't going to replace the casing for a scratch. Just an FYI, all of Apple's service parts are refurbished. So if you got them from Apple it would have been refurbished and the company that sold it to you probably somehow got it from Apple.
 
r.j.s

r.j.s

Moderator emeritus
Mar 7, 2007
15,026
52
Texas
bizzle said:
It's probably refurbished. They aren't going to replace the casing for a scratch. Just an FYI, all of Apple's service parts are refurbished. So if you got them from Apple it would have been refurbished and the company that sold it to you probably somehow got it from Apple.
Click to expand...

Refurbished would be fine - if it were advertised that way, but the OP implies that this was sold as new.
 
OrangeSVTguy

OrangeSVTguy

macrumors 601
Sep 16, 2007
4,127
69
Northeastern Ohio
Refurbished is probably the answer as the caps were probably replaced since the original ones were susceptible of bulging/bursting. This is why it was described as "new".
 
D

DesmoPilot

macrumors 65816
Feb 18, 2008
1,185
36
bizzle said:
It's probably refurbished. They aren't going to replace the casing for a scratch. Just an FYI, all of Apple's service parts are refurbished. So if you got them from Apple it would have been refurbished and the company that sold it to you probably somehow got it from Apple.
Click to expand...

Don't know where you got your information, but not all of Apples service parts are refurbs. On vintage machines that is typically the case though.
 
Y

Yanal

macrumors newbie
Aug 3, 2009
14
0
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A306 Safari/6531.22.7)

Most of the iMac G5 power supplies and logic boards sold around are refurbished, like the others said, this one definitely is a used psu, I would call back for a partial refund
 
T

ThunderSnake

macrumors 6502
Jul 23, 2010
310
1
Yanal said:
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A306 Safari/6531.22.7)

Most of the iMac G5 power supplies and logic boards sold around are refurbished, like the others said, this one definitely is a used psu, I would call back for a partial refund
Click to expand...

Totally agree. It might be a perfectly good power supply, but it should not be sold as new if it is not new. If the vendor does not make good on this in some way, I hope you will post their name so the rest of us will know whom to avoid.
 
D

DesmoPilot

macrumors 65816
Feb 18, 2008
1,185
36
ThunderSnake said:
Totally agree. It might be a perfectly good power supply, but it should not be sold as new if it is not new. If the vendor does not make good on this in some way, I hope you will post their name so the rest of us will know whom to avoid.
Click to expand...

It's Apple, all service parts come from them.
 
T

ThunderSnake

macrumors 6502
Jul 23, 2010
310
1
DesmoPilot said:
It's Apple, all service parts come from them.
Click to expand...

Although I certainly agree that Apple fits into the category of "one you've probably heard of," a quick eBay search reveals more than a dozen vendors selling new G5 power supplies. And that's only eBay. I seriously doubt that this was Apple. They have always been very clear when selling me something refurbished.
 
B

bizzle

macrumors 6502a
Jun 29, 2008
940
40
DesmoPilot said:
Don't know where you got your information, but not all of Apples service parts are refurbs. On vintage machines that is typically the case though.
Click to expand...

Oh really? Guess where I got my information. I used to work for Apple! I don't work for Apple any longer but I still work on Apple hardware, daily.

Why don't you read the paperwork next time you get a repair done from Apple. It says it right there they use refurbished and new parts. The new parts are external parts, those are never refurbished. All the internal bits can be and are refurbished. Take a good look at a service part if you ever get a chance, you'll easily tell it's refurbished.
 
4JNA

4JNA

macrumors 68000
Feb 8, 2006
1,505
1
looking for trash files
new = zombie

i'd take the refurb part over the 'new' part any day. all the 'new' ones died.

if this is really a 'new' part with a scratch, you're going to need a refurb part in the near future... :eek:
 
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