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iTunes won't let me add a certain "MP4" video file.

More likely it's just in an incompatible format. Not all MP4's are necessarily the same.

Might consider dropping it in Handbrake and converting it to iTunes format.

jW
 
You can also use VideoSpec to analyse the file and post the report here.
Also use VideoSpec on a working .mp4 file and post that report too (as I don't use iTunes for videos).
 
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