Go Back   MacRumors Forums > Apple Hardware > Buying Tips and Advice

Reply
 
Thread Tools Search this Thread Display Modes
Old Nov 25, 2010, 01:42 AM   #1
jjk454ss
macrumors 68040
 
jjk454ss's Avatar
 
Join Date: Jul 2008
Apple Exchange Without Receipt

Will an Apple store allow me to exchange a 64gb MacBook Air for a 128gn MacBook air without a receipt? I picked one up from someone who received it as a wedding gift and they do not have a receipt. I guess the receipt was emailed to the person who purchased it and they can't find it. The item is unopened, and I'd rather have the larger SSD.

Does Apple only ask for an email? I would think they could find the receipt by looking up a name or phone number or some other way, even if the email was forgotten or incorrect.
jjk454ss is offline   0 Reply With Quote
Old Nov 25, 2010, 01:54 AM   #2
dj2mc
macrumors member
 
Join Date: Nov 2010
Location: Ottawa, ON [CAN]
Send a message via AIM to dj2mc Send a message via Skype™ to dj2mc
Quote:
Originally Posted by jjk454ss View Post
Will an Apple store allow me to exchange a 64gb MacBook Air for a 128gn MacBook air without a receipt? I picked one up from someone who received it as a wedding gift and they do not have a receipt. I guess the receipt was emailed to the person who purchased it and they can't find it. The item is unopened, and I'd rather have the larger SSD.

Does Apple only ask for an email? I would think they could find the receipt by looking up a name or phone number or some other way, even if the email was forgotten or incorrect.
From what my resources tell me, have the original buyer contact Apple by phone, or visit an Apple Store and have an employee look up the customer information. From there, they should be able to pull up their transaction history and do a re-print of the sales receipt or will re-email the receipt to the purchaser.
__________________
15" MacBook Pro 2.53 GHz 16 GB WiFi iPad iPhone 3GS
Sony Google TV
dj2mc is offline   0 Reply With Quote
Old Nov 25, 2010, 03:37 PM   #3
jjk454ss
Thread Starter
macrumors 68040
 
jjk454ss's Avatar
 
Join Date: Jul 2008
Quote:
Originally Posted by dj2mc View Post
From what my resources tell me, have the original buyer contact Apple by phone, or visit an Apple Store and have an employee look up the customer information. From there, they should be able to pull up their transaction history and do a re-print of the sales receipt or will re-email the receipt to the purchaser.
I guess they tried, or are trying, but since I already bought it they probably aren't going to put much effort into it. I was hoping since it is still sealed they would let me upgrade without a receipt.
jjk454ss is offline   0 Reply With Quote
Old Nov 25, 2010, 07:07 PM   #4
dj2mc
macrumors member
 
Join Date: Nov 2010
Location: Ottawa, ON [CAN]
Send a message via AIM to dj2mc Send a message via Skype™ to dj2mc
Quote:
Originally Posted by jjk454ss View Post
I guess they tried, or are trying, but since I already bought it they probably aren't going to put much effort into it. I was hoping since it is still sealed they would let me upgrade without a receipt.
Well, I guess it won't hurt to try.. but the deal is, is you have no proof that you actually bought it from a certified Apple Store.
I have an idea.... I will confirm this with my buddy who works at an Apple Store and I'll get back to you, but each computer has a unique serial # attached, and they scan them every time they sell their product, I wonder if you went back to an Apple Store, have them search the product under that #?
__________________
15" MacBook Pro 2.53 GHz 16 GB WiFi iPad iPhone 3GS
Sony Google TV
dj2mc is offline   0 Reply With Quote
Old Nov 25, 2010, 11:11 PM   #5
jjk454ss
Thread Starter
macrumors 68040
 
jjk454ss's Avatar
 
Join Date: Jul 2008
Quote:
Originally Posted by dj2mc View Post
Well, I guess it won't hurt to try.. but the deal is, is you have no proof that you actually bought it from a certified Apple Store.
I have an idea.... I will confirm this with my buddy who works at an Apple Store and I'll get back to you, but each computer has a unique serial # attached, and they scan them every time they sell their product, I wonder if you went back to an Apple Store, have them search the product under that #?
Thanks, let me know what your buddy says. If they can just find the receipt that would be great. The Apple store is almost an hour drive for me, otherwise I would just go check myself. Either way, I ma drive over there tomorrow evening after the crowds die down a little.
jjk454ss is offline   0 Reply With Quote
Old Nov 25, 2010, 11:23 PM   #6
dj2mc
macrumors member
 
Join Date: Nov 2010
Location: Ottawa, ON [CAN]
Send a message via AIM to dj2mc Send a message via Skype™ to dj2mc
Quote:
Originally Posted by jjk454ss View Post
Thanks, let me know what your buddy says. If they can just find the receipt that would be great. The Apple store is almost an hour drive for me, otherwise I would just go check myself. Either way, I ma drive over there tomorrow evening after the crowds die down a little.
No problem. From what he told me he says there shouldn't be a problem, and that there is a way to look it up, but he says they generally don't like to search that way (want to limit fraudulent activity) *he didn't really help* but to insure you can.. call your local Apple Store and talk with one of them and see if they can fullfil your request.. or if you're down that way pay a visit.
Wish you luck, Sir.
__________________
15" MacBook Pro 2.53 GHz 16 GB WiFi iPad iPhone 3GS
Sony Google TV
dj2mc is offline   0 Reply With Quote
Old Nov 25, 2010, 11:30 PM   #7
jjk454ss
Thread Starter
macrumors 68040
 
jjk454ss's Avatar
 
Join Date: Jul 2008
Quote:
Originally Posted by dj2mc View Post
No problem. From what he told me he says there shouldn't be a problem, and that there is a way to look it up, but he says they generally don't like to search that way (want to limit fraudulent activity) *he didn't really help* but to insure you can.. call your local Apple Store and talk with one of them and see if they can fullfil your request.. or if you're down that way pay a visit.
Wish you luck, Sir.
Thanks for the help
jjk454ss is offline   0 Reply With Quote
Old Nov 25, 2010, 11:33 PM   #8
dj2mc
macrumors member
 
Join Date: Nov 2010
Location: Ottawa, ON [CAN]
Send a message via AIM to dj2mc Send a message via Skype™ to dj2mc
^ Anytime
+1
__________________
15" MacBook Pro 2.53 GHz 16 GB WiFi iPad iPhone 3GS
Sony Google TV
dj2mc is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Hardware > Buying Tips and Advice

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Rogue receipt from Georgetown Apple Store budselectjr Community Discussion 4 Dec 10, 2013 06:07 PM
Need receipt to trade ipod in at Apple store? puma1552 iPod 3 Mar 2, 2013 04:14 PM
iPad Mini: Can I exchange my open and used black iPad mini for white with the receipt? Greg1103 iPad 8 Nov 4, 2012 05:52 PM
Can I exchange a laptop at the Apple store without receipt? mitchleeh Buying Tips and Advice 3 Jun 21, 2012 04:54 AM

Forum Jump

All times are GMT -5. The time now is 01:55 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC