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Old Dec 1, 2010, 01:38 AM   #1
TDHXXX
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Cannot install Steam :(

i just got my new imac (21.5" i5) and downloaded steam, dragged the file into the applications folder and it starts the first update (downloading ~34mb), it reaches 24 and then fails with a 'steam needs to be online to update' message, clicking ok closes the app and i get nowhere!

i have tried this three times each failed, i had steam installed on my old iMac (27" i7)with no worries.

any one know whats up?

i've emailed steam support but their only suggestion is to reinstall steam (but i can't install it in the first place. )
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Old Dec 1, 2010, 04:55 AM   #2
Hansr
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Tried restarting the computer and/or router? Sounds like a network issue.
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Old Dec 1, 2010, 05:41 AM   #3
TDHXXX
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Yeah, tried that, I've been trying to get it to install for the last 2-3 weeks.
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Old Dec 1, 2010, 05:42 AM   #4
Hansr
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Delete Stream prefs and application support etc and see if that works.
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Old Dec 1, 2010, 06:38 AM   #5
TDHXXX
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Quote:
Originally Posted by Hansr View Post
Delete Stream prefs and application support etc and see if that works.
It might... if I had those files to begin with.
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Old Dec 1, 2010, 06:57 AM   #6
Hansr
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Quote:
Originally Posted by TDHXXX View Post
It might... if I had those files to begin with.
They should be created the first time you launch the app and it goes into self update. If they aren't created you have a permission problem on your machine.

Quickly try creating a new admin account and installing it there.
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Old Dec 2, 2010, 08:15 AM   #7
lordjonny
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does sound like a permission's issue, open up "disk utility" and click "repair disk permissions" see if that fixes it...
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Old Dec 2, 2010, 10:14 AM   #8
CylonGlitch
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PM "rbarris" here on the forums. He is busy, but a good guy and if anyone can solve the problem it would be him.

BUT I would exhaust all other options first.
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Old Dec 2, 2010, 12:59 PM   #9
rien333
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I had the exact same problem for about 2 weeks and I know how irritating it is. (I just got a new internet connection 2 days ago and no problems anymore)
Maybe you will find a more cheap solution in this link:http://forums.steampowered.com/forum....php?t=1269939

It did help for me, but the problem might come back.
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