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Old Dec 9, 2010, 07:41 PM   #1
jw3571
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I purchased a MBA nearly 24 hours on macmall's site. When I go to their site and go to my account it says there are no orders? Is this typical? Why doesn't my order show up?
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Old Dec 9, 2010, 07:45 PM   #2
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Originally Posted by jw3571 View Post
I purchased a MBA nearly 24 hours on macmall's site. When I go to their site and go to my account it says there are no orders? Is this typical? Why doesn't my order show up?
You might check your credit card to see if the charge went through. Also, follow up with MacMall. It's possible the order didn't go through because your credit card company blocked it (thinking it was a fraudulent transaction). That said, you should get some type of e-mail communication from MacMall after the order goes through (or if it fails to go through).
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Old Dec 9, 2010, 07:49 PM   #3
XianPalin
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Hmm.. I ordered an Air from them last week (Thursday morning) and overnighted it.. it showed up on their site a few hours later. Maybe it's related to shipping... it might not show right away if it's not a rush order?

Whatever the case I had no problems with them and they shipped it that day and I got it the next. I wouldn't worry about your money disappearing, they worked fine for me.
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Old Dec 9, 2010, 08:11 PM   #4
hcho3
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You might want to check and see if you got an email with confirmation number. If you didn't, then your order didn't go through. Or it could be that they are extremely busy with holiday season. Who knows, but double check.
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Old Dec 9, 2010, 08:35 PM   #5
jw3571
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I got the confirmation email right after i ordered, but I just find it weird that the order doesn't show up under my account. Maybe there's nothing to worry about.
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Old Dec 9, 2010, 08:37 PM   #6
Buck987
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I got the confirmation email right after i ordered, but I just find it weird that the order doesn't show up under my account. Maybe there's nothing to worry about.
take a chill pill..they want your money the order will show up
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Old Dec 9, 2010, 08:47 PM   #7
wirelessmacuser
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A few months ago I ordered a MBP at 2pm PST. I received it at 9:30am the next morning.

That's just one example. I always order overnight & they never fail. It's a huge company, you're safe with them.
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Old Dec 9, 2010, 10:44 PM   #8
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It's typical. I ordered around 11pm and my order didn't show up till late late next night.
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Old Dec 10, 2010, 06:02 AM   #9
bamf
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I got the confirmation email right after i ordered, but I just find it weird that the order doesn't show up under my account. Maybe there's nothing to worry about.
I ordered my MBA from them and the order did not show up in my account for 2 days I think. Still got the machine on time though.
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Old Dec 10, 2010, 10:56 AM   #10
Keysersozeh
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I ordered my MBA from MM about a month ago and it took a little while. I did get a phone call about an hour or so after I placed the order to validate my information and CC info. (I appreciate that considering I just spent $1,500+)

I had my new purchase 10 am the next morning. (Ordered at 4:00 the day before)
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Old Dec 10, 2010, 01:54 PM   #11
bowlerman625
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I've ordered from them in the past. Very prompt!
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Old Dec 10, 2010, 05:49 PM   #12
BigBeast
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Good service.

I'm typing on the MBA I ordered from them yesterday. Quick service.
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Old Dec 11, 2010, 04:04 PM   #13
merlinti325
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Like everyone has stated, MM is a company with a very good reputation. I ordered my Ultimate on Friday and paid for Sat delivery. I received it Sat the morning, less than 24 hrs after I placed the order. In fact, my order status on their website didn't change until the after I received it. Then it only stated that it was processed. You shouldn't be too concerned on your purchase.
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