Go Back   MacRumors Forums > Apple Applications > iPhone and iPod touch Apps

Reply
 
Thread Tools Search this Thread Display Modes
Old Jan 26, 2011, 02:13 AM   #1
eagleglen
macrumors 6502
 
Join Date: Oct 2009
Location: San Diego, CA
Starbucks app problem

Hello,

Is anyone else having problems loading credit onto your Starbucks card using the new Mobile Card App? This is so you can start using your iPhone to pay your Starbucks bill. I go to reload card, select amount, payment type, continue, and then confirm. Long pause and then a communication error. And the balance remains unchanged. I've deleted and reinstalled the app. Tried using both wifi and 3G. Deleted my card info and re-entered. Been trying for over a day. Still no success.

Has anyone else had a similar problem, or better yet, solved the problem? A SB cashier can load your card for you, but there is a promotion currently for a $5 bonus if you load your card using the app with a Visa the first time, so I'd really like to get this to work. Thanks for any help you can offer.

------------------------------ An Update--------------

WARNING!!!!!!

Every attempt I made to reload my card resulted in a debt charge to my account. During the night, Starbucks processed the charges and now my account has been charged $875!!! After I pressed conformation on the app, the warning I got said there was a communication error and that I should refreash my balance. Since my balance never changed, it said to retry the transaction, which I foolishly did. Please be warned. Currently on the phone now with my bank and Starbucks for a resolution.

Last edited by eagleglen; Jan 26, 2011 at 09:14 AM. Reason: Update
eagleglen is offline   0 Reply With Quote
Old Jan 26, 2011, 06:46 AM   #2
sydia21
macrumors regular
 
Join Date: Jul 2010
Location: Washington, DC
Try using a different starbucks card and see it if works. You can have more than one card using the app and still earn your stars. I've been using the app for about 3 months now and it works fine for me.
sydia21 is offline   0 Reply With Quote
Old May 2, 2011, 03:58 PM   #3
debsnm
macrumors newbie
 
Join Date: May 2011
Not an isolated incident

My dd has had the same problem, multiple times. She's ready to stop using the app all together.
debsnm is offline   0 Reply With Quote
Old Oct 17, 2012, 01:23 PM   #4
joshdk
macrumors newbie
 
Join Date: Oct 2012
I had that problem, I managed to fix it by going into my passbook and deleting the card, closing the starbucks app and reopening it and everything reloaded properly.
joshdk is offline   0 Reply With Quote
Old Oct 17, 2012, 01:48 PM   #5
TWO2SEVEN
macrumors Demi-God
 
TWO2SEVEN's Avatar
 
Join Date: Jun 2010
Location: Plano, TX
Quote:
Originally Posted by eagleglen View Post
WARNING!!!!!!

Every attempt I made to reload my card resulted in a debt charge to my account. During the night, Starbucks processed the charges and now my account has been charged $875!!! After I pressed conformation on the app, the warning I got said there was a communication error and that I should refreash my balance. Since my balance never changed, it said to retry the transaction, which I foolishly did. Please be warned. Currently on the phone now with my bank and Starbucks for a resolution.


This happened to me, luckily it was only two $10 charges.

I hope you get it worked out.
__________________
Two2seveN
Twitter: @nickramato
Instagram: @Amato27
TWO2SEVEN is offline   0 Reply With Quote
Old Oct 17, 2012, 01:58 PM   #6
Sital
macrumors 65816
 
Sital's Avatar
 
Join Date: May 2012
Location: New England
Quote:
Originally Posted by TWO2SEVEN View Post
I hope you get it worked out.
I'm sure he did by now.
__________________
"I'd rather good people trust me than bad people fear me."
Sital is offline   0 Reply With Quote
Old Oct 17, 2012, 02:09 PM   #7
TWO2SEVEN
macrumors Demi-God
 
TWO2SEVEN's Avatar
 
Join Date: Jun 2010
Location: Plano, TX
Quote:
Originally Posted by Sital View Post
I'm sure he did by now.
What a useless comment. So sorry I overlooked the original posting date since this was at the top of the sub forum.
__________________
Two2seveN
Twitter: @nickramato
Instagram: @Amato27
TWO2SEVEN is offline   0 Reply With Quote
Old May 15, 2013, 03:19 AM   #8
Aaa.lll
macrumors newbie
 
Join Date: May 2013
Sudden balance lost on my card

I loaded my card last Sunday for amount amount of $10 and this morning I purchased a tall Pike. Now the stupid app shows my balance is zero.
A tall size Pikeplace cost me 10 freaking dollars. This is just a rip off. Has anyone else had experienced a similar issue.
I have to add that my history shown on the app is also my evidence/ proof.
Conclusion: I am not reloading my card anymore and I will not recommend paying using the Starbucks app. Who knows how much extra I have been charged for every drink I have bought
I have send a similar message to customer service and expecting them to reply.

Last edited by Aaa.lll; May 15, 2013 at 03:29 AM.
Aaa.lll is offline   0 Reply With Quote
Old May 18, 2013, 01:23 PM   #9
braddick
macrumors 68040
 
braddick's Avatar
 
Join Date: Jun 2009
Location: Encinitas, CA
Keep in mind too Starbucks rewards your iPhone app a single star for each purchase, not for each item.
For example, if you order three lattes and pay via the app you receive one star.
If you paid for each one separate, you would receive three star rewards.
braddick is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Applications > iPhone and iPod touch Apps

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump

All times are GMT -5. The time now is 10:29 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC