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Old Feb 20, 2011, 06:22 AM   #1
Epola
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Is it possible to replace only the backlight of my 27" iMac?

Hello,

since 3 days my display is in the left corner much dark than anywhere else and sometimes it's flickering. But only the backlight turns on and off. Graphiccard seems to be okay. I don't have any problems with the display.

I think my LED backlight or the backlight board is defective. Our local Apple Service Provider made a quotation: display-change 670€ -that's too much. Since 2,5 month I don't have any warranty and i ordered no apple care. I thought its a 2000€ computer and should work at least 3 years without any problems. Now I have a problem.

Is it possible to replace only the LED backlight?? What can i do to fix it?




Last edited by Epola; Feb 20, 2011 at 08:39 AM.
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Old Feb 20, 2011, 06:31 AM   #2
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Yes

http://www.ifixit.com/Guide/Repair/I...r-Board/1639/1
http://www.applemacparts.co.uk/store...d-p-69133.html
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Old Feb 20, 2011, 06:41 AM   #3
Epola
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Thanks for your fast answer!
Do you think the backlight board makes trouble?
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Old Feb 20, 2011, 06:44 AM   #4
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Quote:
Originally Posted by Epola View Post
Do you think the backlight board makes trouble?
It's the only part that makes sense.
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Old Feb 20, 2011, 07:30 AM   #5
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Personally I would write to Apple and explain your situation in a polite and full manner, include the photos and express how hugely disappointed you are that a computer that cost you X amount and is Y months old is suffering such a major problem. I wouldn't get aggressive or even quote any legal jargon - just set your case out and ask them what they can do about this. I would also suggest you send this e-mail to the Steve Jobs email address (sjobs@apple.com), this circumvents the first line of Apple customer care and puts you in touch with Executive Relations who have far more authority.

Quote:
Originally Posted by Epola View Post
Hello,

since 3 days my display is in the left corner much dark than anywher else and sometimes it's flickering. But only the backlight turns on and off. Graphiccard seems to be okay. I don't have any problems with the display.

I think my LED backlight or the backlight board is defective. Our local Apple Service Provider made a quotation: display-change 670€ -that's to much. Since 2,5 month I don't have any warranty and i ordered no apple care. I thought its a 2000€ computer and should work at least 3 years without any problems. Now I have a problem.

Is it possible to replace only the LED backlight?? What can i do to fix it?



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Old Mar 19, 2011, 08:49 AM   #6
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Today I changed the backlight board trying to fix my problem.

And: Nothing changed So I think the display itself is the problem, but an exchange would cost too much.
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Old Mar 19, 2011, 09:05 AM   #7
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as you dont have apple care ...

try what "spcdust" suggested , get in touch with apple DIRECT , some got lucky if they did ask polite, explaining the problem , without threatening to file a case against apple or even getting offensive , and some tears in the eyes help and they got things fixed outside warranty and a email to steve might help a lot

for example there are still some people getting displays for the early intel iMac's replaced free of charge as apple has recognized their problem was a manufacturing problem of a certain Chinese company back then and they are since years out of any warranty


its not who you speak to as long as he has authority to make a decision , its how

so a local apple service provider is not the right person to speak to , at the very least you should have tried the genius bar at the nearest apple store and speaking to the store manager as those have some authority, and if he says" NO" then go one step up the ladder
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Old Mar 19, 2011, 09:17 AM   #8
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Quote:
Originally Posted by Epola View Post
Today I changed the backlight board trying to fix my problem.

And: Nothing changed So I think the display itself is the problem, but an exchange would cost too much.
You used Euros so where are you from? Most European countries have laws that protect consumers and a reasonable lifespan for a computer is not a year and a few months. In Finland, two years is the minimum lifespan for a computer set by Finnish consumer protection bureau, so if it breaks during that time, the seller/manufacturer should fix it as long as the consumer is wise enough to know his rights.

I'm sorry I forgot this when I first helped you but it's still worth it to give it a try. Find out what your legal rights are and if needed, contact the bureau in your country, they will help you.
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Old Mar 19, 2011, 09:40 AM   #9
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Quote:
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You used Euros so where are you from? Most European countries have laws that protect consumers and a reasonable lifespan for a computer is not a year and a few months. In Finland, two years is the minimum lifespan for a computer set by Finnish consumer protection bureau, so if it breaks during that time, the seller/manufacturer should fix it as long as the consumer is wise enough to know his rights.

I'm sorry I forgot this when I first helped you but it's still worth it to give it a try. Find out what your legal rights are and if needed, contact the bureau in your country, they will help you.

I'm from Germany. What should I do, when I call to apple support and they say: Its no warranty and I have to pay all.
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Old Mar 19, 2011, 09:59 AM   #10
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Quote:
Originally Posted by Epola View Post
I'm from Germany. What should I do, when I call to apple support and they say: Its no warranty and I have to pay all.
Quote:
The seller is liable under Article 3 where the lack of conformity becomes apparent within two years as from the moment of delivery
That is straight from EU's site and Germany is a member of EU.

http://ec.europa.eu/consumers/cons_i...7_EN_final.pdf German version
http://ec.europa.eu/consumers/citize...s/index_en.htm
http://ec.europa.eu/consumers/rights...hts_en.htm#gar

See those links for further information.
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Old Mar 19, 2011, 07:02 PM   #11
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Looks to me like your still under warranty,
Don't tell them you have been in it and hope they don't find out..
That will end the warranty it self.
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Old Mar 19, 2011, 07:17 PM   #12
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sorry i have to say that in german or he goes to his nearest grocery store instead
wende Dich an die Verbraucherschutzzentrale Deines Bundeslandes

http://www.verbraucherzentrale.de/
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