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Old Mar 3, 2011, 12:00 PM   #1
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Join Date: Jan 2010
Facetime problem

I purchased the Facetime app in the app store for my iMac. When it finished, I tried to activate it, but received a window stating, "an internal Facetime error has occurred." I placed the app in the trash, and turned back to the app store to reinstall it. To my surprise, the link did not say install, but instead purchase for .99.

I really do hope a simple reinstall would not require me to re-purchase the app all together. Can anyone help me? Of course Apple's help would require me to buy apple care according to some receptionist...

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Old Mar 3, 2011, 01:57 PM   #2
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Join Date: Jan 2002
Location: Orlando
Go to your Purchases tab to reinstall without paying again.

However, reinstalling Facetime is a troubleshooting step that Apple specifically does not recommend, as chances are it won't fix anything. Removing preference files is far more likely to have an impact.

The Bearded Nerd
13" MacBook Pro; 64GB iPod touch
"It's a real burn, being right so often."
Mal is offline   0 Reply With Quote
Old Mar 3, 2011, 04:09 PM   #3
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Join Date: Oct 2008
There is now a FaceTime support page. You should try FaceTime on another Mac running 10.6.6, in another user account (not AppleID), and then unblock the following ports if behind a firewall.
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