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Old Mar 3, 2011, 12:00 PM   #1
seanuhthin
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Join Date: Jan 2010
Facetime problem

I purchased the Facetime app in the app store for my iMac. When it finished, I tried to activate it, but received a window stating, "an internal Facetime error has occurred." I placed the app in the trash, and turned back to the app store to reinstall it. To my surprise, the link did not say install, but instead purchase for .99.

I really do hope a simple reinstall would not require me to re-purchase the app all together. Can anyone help me? Of course Apple's help would require me to buy apple care according to some receptionist...

Thanks.
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Old Mar 3, 2011, 01:57 PM   #2
Mal
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Go to your Purchases tab to reinstall without paying again.

However, reinstalling Facetime is a troubleshooting step that Apple specifically does not recommend, as chances are it won't fix anything. Removing preference files is far more likely to have an impact.

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Old Mar 3, 2011, 04:09 PM   #3
JediMeister
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There is now a FaceTime support page. You should try FaceTime on another Mac running 10.6.6, in another user account (not AppleID), and then unblock the following ports if behind a firewall.
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