|Mar 3, 2011, 01:00 PM||#1|
I purchased the Facetime app in the app store for my iMac. When it finished, I tried to activate it, but received a window stating, "an internal Facetime error has occurred." I placed the app in the trash, and turned back to the app store to reinstall it. To my surprise, the link did not say install, but instead purchase for .99.
I really do hope a simple reinstall would not require me to re-purchase the app all together. Can anyone help me? Of course Apple's help would require me to buy apple care according to some receptionist...
|Mar 3, 2011, 02:57 PM||#2|
Go to your Purchases tab to reinstall without paying again.
However, reinstalling Facetime is a troubleshooting step that Apple specifically does not recommend, as chances are it won't fix anything. Removing preference files is far more likely to have an impact.
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