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Old Mar 18, 2011, 03:54 PM   #1
eaunoire
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Smashed my ipad 2 screen, options?

Parents picked me up this in the states and brought it back to the uk.

This just happened




Obviously its not out here yet but,

Has anyone managed to get a cheap replacement from apple in the US?

I remember reading that people got cheap iphones if they took a smashed one in.
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Old Mar 18, 2011, 03:59 PM   #2
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Wait until next week when the iPad 2 is released to the UK. Then try and arrange a warranty replacement. But, given the damage, you might be stuck.
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Old Mar 18, 2011, 03:59 PM   #3
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Sell it, "slightly used".

Joking aside, you probably have to wait quite before parts are available. You can see if ifixit (those guys that did the teardown) can repair it for you.
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Old Mar 18, 2011, 04:02 PM   #4
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I would take it to Apple after the iPad is released in the UK.
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Old Mar 18, 2011, 04:05 PM   #5
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I don't know if Apple notes the origin of sale, but there is a chance that if it was bought in the US, it may not be eligible for an exchange in the UK. There could be a slight difference in the internals or something on a country by country basis.

Then again, what the hell do I know. That sucks for your iPad.
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Old Mar 18, 2011, 04:10 PM   #6
triplecore1
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Sorry for your loss, but may I ask how it happened? I hope the iPad 2 isn't to much more fragile then the first one now that I has a skinnier glass then the old one.
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Old Mar 18, 2011, 04:12 PM   #7
eaunoire
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A pyrex measuring jug fell out a cupboard and bounced on to it
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Old Mar 18, 2011, 04:15 PM   #8
triplecore1
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Quote:
Originally Posted by eaunoire View Post
A pyrex measuring jug fell out a cupboard and bounced on to it
oouch sorry to hear that. At least when you look at the iPad 2 when its taken apart it looks like the front glass bezel should be an easy and relatively cheap replacement something which seems like you can do on your own. its better than having to buy all new tablet. ifixit.com should have apple parts and instructions if it isn't mentioned already.
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Old Mar 18, 2011, 04:22 PM   #9
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Life delt you a raw deal my friend. Wait until the iPad2 is released in the UK and bring it to an Apple store and explain what happened. Be strait up with them. Apple stores have a good deal of latitude on what they will cover under warranty. If your honest with them they may cut you a break, BS them and your likely to get nothing. Apple wants you to be a life long Apple user and they will often go the distance to win you over. Good luck.
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Old Mar 18, 2011, 04:24 PM   #10
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OMG.
Sorry OP.
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Old Mar 18, 2011, 04:33 PM   #11
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Quote:
Originally Posted by triplecore1 View Post
Sorry for your loss, but may I ask how it happened? I hope the iPad 2 isn't to much more fragile then the first one now that I has a skinnier glass then the old one.
I had both and the iPad2 doesn't seem any more fragile than the first one. Actually, I didn't think either one was. Like my iPhone I always handle with care. Anything can break, especially when you're not careful in the handling.

Quote:
Originally Posted by eaunoire View Post
A pyrex measuring jug fell out a cupboard and bounced on to it
Oops, sorry . . . accidents happen
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Last edited by dejo; Mar 18, 2011 at 06:45 PM. Reason: Consecutive posts. Please use multi-quote.
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Old Mar 18, 2011, 04:35 PM   #12
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Mail it to me with the receipt,box, etc... Along with a $50 handling fee and I'll see what I can do about getting anything done under warranty.
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Old Mar 18, 2011, 04:47 PM   #13
gwen1o
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Ouch! Same exact thing happened to me with our flat top stove. Pyrex was good as new but a big crack in the corner of the cooktop.

On a lighter now, how did your Pyrex measuring cup fare?

Quote:
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A pyrex measuring jug fell out a cupboard and bounced on to it
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Old Mar 18, 2011, 05:02 PM   #14
R1PPER
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Thats why we have household insurance guys....make sure you claim or get you parents to claim....don't take no for an answer. some one in you house pays for household.....claim.

I cant see how this is apple's issue at all....they might be kind if your really lucky and they are trying to negate negative press issues.
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Old Mar 18, 2011, 05:07 PM   #15
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Like someone said above, you can use ifixit or go here http://www.iresq.com/ipad-repair.html

Sorry OP.
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Old Mar 18, 2011, 05:08 PM   #16
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Wink

Bad luck! Terrible when accidents happen!
So, I am guessing you want some factual info...
Once the iPad 2 is released in the UK, you can book a genius appointment and they will exchange it for a fee for another iPad 2 (providing they have a replacement model, otherwise they will order it and call you when it is in store, you keep your broken one during this time though, and then exchange it).
Apple warranty is universal, so it has no bearing that you bought it in the USA. If you were very nice and stated that it broke very easily and don't tell them about the jug then you may get it replaced for free. Depends how good an actor you are and the genius on the day. Otherwise it is an in warranty replacement, but as it was user caused you will have to pay around £129 to get it replaced.
Painless
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Old Mar 18, 2011, 05:08 PM   #17
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Thats one of the parts sourced from Japan that may be in short supply because of the quake... I heard that on the news this am and they said it may cause apple problems in producing Ipad 2's

Quote:
Originally Posted by eaunoire View Post
Parents picked me up this in the states and brought it back to the uk.

This just happened




Obviously its not out here yet but,

Has anyone managed to get a cheap replacement from apple in the US?

I remember reading that people got cheap iphones if they took a smashed one in.
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Old Mar 18, 2011, 05:09 PM   #18
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That pic makes my stomach hurt
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Old Mar 18, 2011, 05:10 PM   #19
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So Pyrex: 1 Apple: 0

"As part of its work to slim down the iPad 2, Apple reduced the thickness of the tablet's glass overlay by 25%, from 0.8 millimeters to 0.6 millimeters"

Not saying the original would have survived this - but it likely would have had a better chance...
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Old Mar 18, 2011, 05:12 PM   #20
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I bet you wish you purchased SquareTrade warranty.
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Old Mar 18, 2011, 06:32 PM   #21
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Yikes

Sorry to hear this my friend.
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Last edited by bowlerman625; Mar 18, 2011 at 06:32 PM. Reason: Fat fingers
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Old Mar 18, 2011, 06:48 PM   #22
tigres
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Originally Posted by celo48 View Post
I bet you wish you purchased SquareTrade warranty.
Nice comment.
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Old Mar 18, 2011, 06:53 PM   #23
rkahl
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Enough with the thin and light product... it's a fixation! Please just make one comfortable WITHOUT sacrificing QUALITY! If a quality sturdy product weighs as much as the original without sacrificing, please go with quality!
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Old Mar 18, 2011, 07:03 PM   #24
DS3
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Originally Posted by rkahl View Post
Enough with the thin and light product... it's a fixation! Please just make one comfortable WITHOUT sacrificing QUALITY! If a quality sturdy product weighs as much as the original without sacrificing, please go with quality!
Dude, he dropped a heavy glass jug on it from several feet from what I can tell. I doubt there is a screen on any mobile or laptop that would be 100% safe from that.

The iPad is metal and glass.. not exactly what I think of when I think cheap electronics. All the early tests say its actually pretty durable glass, but unless you are toting around some half an inch thick glass you will be able to shatter it with the right kind of impact. Like this kind.

-------

So I'm curious, how well does the touch screen work up where its broken? Obviously I'd want a nice fresh one and would replace it, just wondering if thats actually still 100% functional.

Last edited by DS3; Mar 18, 2011 at 07:08 PM.
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Old Mar 18, 2011, 07:11 PM   #25
imutter
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Quote:
Originally Posted by eaunoire View Post
A pyrex measuring jug fell out a cupboard and bounced on to it
make note DO NOT COOK AND PLAY Ipad
That stinks I have mine covered through my renters insurance with an extra add on (all computers etc.) I believe they will be ble to tell where it came from and may tell you only an US store can replace it
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