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Old Aug 11, 2012, 08:25 PM   #776
ebl1112
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I wouldn't be worried. 8/10 was Friday, so you will probably hear back next week

Quote:
Originally Posted by abcneb81 View Post
Happy Day! I love this group! I do have a question:


My Timeline So Far
8/9 - Applied on website
8/9 - Received email from recruiter (questionnaire)
8/10 - Replied around 12pm

The recruiter has not gotten back to me. Should I be worried?
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Old Aug 11, 2012, 10:59 PM   #777
missatastic
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Last edited by missatastic; Aug 13, 2012 at 01:18 PM.
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Old Aug 12, 2012, 02:44 AM   #778
Happyfeet21
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Originally Posted by missatastic View Post
Once you're in the background check process, they have decided to hire you. As long as you were honest when you listed your previous employers and everything checks out with that, you'll receive an offer in a week or two. Maybe sooner, if you're lucky.
That's not always the case. My friend submitted his background and received a decline letter 2 weeks later. He got a copy of his background check and everything was verified, it came back completely clean. The job is not guaranteed until you receive an offer.
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Old Aug 12, 2012, 02:54 AM   #779
missatastic
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Last edited by missatastic; Aug 13, 2012 at 01:17 PM.
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Old Aug 12, 2012, 05:25 AM   #780
Happyfeet21
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Originally Posted by missatastic View Post
Then something was wrong with it. No company is going to pay for a background check on someone they don't want to hire. HireRight will screw you if you were off by so much as one day on your employment history. Look them up.

I'm just sharing what happened. We didn't think it made sense either. Like you said, why would they pay for the background check and not hire him. I don't know if you've ever seen the report but it list criminal, education, and employment history. His report stated no criminal history and under education and employment history it stated "verified" and how they verified it. I just want people to know its a possibility to not get the job after doing the background check, even if it comes back clean. Maybe it was a fluke, I don't know.
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Old Aug 12, 2012, 12:02 PM   #781
pctechohio
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Originally Posted by Happyfeet21 View Post
That's not always the case. My friend submitted his background and received a decline letter 2 weeks later. He got a copy of his background check and everything was verified, it came back completely clean. The job is not guaranteed until you receive an offer.
I'm curious, did you see his bg check or are you going by what he told you? Nothing personal, I just don't believe much of what I read on the internet unless it's verifiable. That being said, I'm not assuming I'll get an offer even though my bg check should be clean. It will be 2 weeks tomorrow since I submitted the HireRight stuff so I'll probably hear something soon I hope.
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Old Aug 12, 2012, 01:41 PM   #782
Happyfeet21
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Originally Posted by pctechohio View Post
I'm curious, did you see his bg check or are you going by what he told you? Nothing personal, I just don't believe much of what I read on the internet unless it's verifiable. That being said, I'm not assuming I'll get an offer even though my bg check should be clean. It will be 2 weeks tomorrow since I submitted the HireRight stuff so I'll probably hear something soon I hope.

I saw it. He wanted me to double check it so he forwarded the email to me. After not hearing from Apple for 5 days he became impatient and contacted Hireright. He thought that HireRight was the delay, Hireright told him they sent the info to Apple within 3 days of him submitting his info. He emailed his recruiter and did not receive a response. Then about a week later he got an email stating they decided to go with other candidates. It was about 2 weeks from the date he submitted the info to Hireright. I have to say this wasn't for the At-Home service advisor, it was for a different At-Home position. I don't know if that makes a difference or not.

Have you contacted HireRight to find out the status of your bg check?

Last edited by Happyfeet21; Aug 12, 2012 at 02:05 PM.
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Old Aug 12, 2012, 09:25 PM   #783
Zeta10
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Hey everyone, I have my third interview (with the hiring manager) tomorrow and was wondering what kind of role playing questions have people been asked.
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Old Aug 13, 2012, 07:32 AM   #784
pctechohio
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Quote:
Originally Posted by Happyfeet21 View Post
I saw it. He wanted me to double check it so he forwarded the email to me. After not hearing from Apple for 5 days he became impatient and contacted Hireright. He thought that HireRight was the delay, Hireright told him they sent the info to Apple within 3 days of him submitting his info. He emailed his recruiter and did not receive a response. Then about a week later he got an email stating they decided to go with other candidates. It was about 2 weeks from the date he submitted the info to Hireright. I have to say this wasn't for the At-Home service advisor, it was for a different At-Home position. I don't know if that makes a difference or not.

Have you contacted HireRight to find out the status of your bg check?
Thanks for the reply. Today will be 2 weeks since I submitted the HireRight info. If I don't hear anything by the close of business hours I'll probably contact them tomorrow. Sorry about your friend, it maybe that Apple is a little pickier about at home positions that are above the adviser pay grade. (I'm pretty sure adviser is the bottom rung). Also, I wasn't aware that they had other telecommuting positions available. Thanks, I'll have to look into that.
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Old Aug 13, 2012, 07:36 AM   #785
Taby0424
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Quote:
Originally Posted by Zeta10 View Post
Hey everyone, I have my third interview (with the hiring manager) tomorrow and was wondering what kind of role playing questions have people been asked.
My final interview was something like " do you woks up one morning and tried to turn on your computer and it didn't come on, what would you do? And once it came on you noticed your Internet connection wasn't working, what would u do? And once you got your Internet working you discovered your email was working, what would you do? And after your got your email working you discovered you couldn't print anything, how would you troubleshoot the printer issue?". Then it was "I was a student running to class and dropped my iPad and I gotta get it on because I gotta gotta gotta finish something for class. Today is the deadline. How could you help me?". "describe a typical work day from home if you were hired on with apple. Tell me about a time when you did something that you didn't want to do. Tell me about a time when you faced an obstacle and what you did to overcome it". Then he let me use the last few minutes to just ramble about anything I felt would help him to make a hiring decision.Extremely cool guy so it was very informal and fun. Lots of laughs. So I hope this helps.
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Old Aug 13, 2012, 11:07 AM   #786
ebl1112
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This was almost exactly like mine - question for question - just worded a little different here and there.


Quote:
Originally Posted by Taby0424 View Post
My final interview was something like " do you woks up one morning and tried to turn on your computer and it didn't come on, what would you do? And once it came on you noticed your Internet connection wasn't working, what would u do? And once you got your Internet working you discovered your email was working, what would you do? And after your got your email working you discovered you couldn't print anything, how would you troubleshoot the printer issue?". Then it was "I was a student running to class and dropped my iPad and I gotta get it on because I gotta gotta gotta finish something for class. Today is the deadline. How could you help me?". "describe a typical work day from home if you were hired on with apple. Tell me about a time when you did something that you didn't want to do. Tell me about a time when you faced an obstacle and what you did to overcome it". Then he let me use the last few minutes to just ramble about anything I felt would help him to make a hiring decision.Extremely cool guy so it was very informal and fun. Lots of laughs. So I hope this helps.
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Old Aug 13, 2012, 12:26 PM   #787
Taby0424
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Quote:
Originally Posted by ebl1112 View Post
This was almost exactly like mine - question for question - just worded a little different here and there.
So I guess it's all the same. Darn phone corrected my spelling. Lol
There were more but I couldn't remember the rest.
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Old Aug 13, 2012, 01:21 PM   #788
ebl1112
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Yeah, me too. Most of the interview was just kind of conversational. Very laid back and relaxed. So, I don't remember everything. Again, as has been said, it seemed he was trying to gauge my personality.

Quote:
Originally Posted by Taby0424 View Post
So I guess it's all the same. Darn phone corrected my spelling. Lol
There were more but I couldn't remember the rest.
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Old Aug 13, 2012, 03:22 PM   #789
abcneb81
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Apple Care Advisor

Had my first interview over the phone. It was very casual, laid back, and she was very friendly.

I am wondering about the second interview over facetime. Any suggestions?
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Old Aug 13, 2012, 03:32 PM   #790
pctechohio
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Quote:
Originally Posted by ebl1112 View Post
Yeah, me too. Most of the interview was just kind of conversational. Very laid back and relaxed. So, I don't remember everything. Again, as has been said, it seemed he was trying to gauge my personality.
Same here, 3 tech questions and the rest general chit chat. That being said, the conversation was focused on my philosophy of tech in general and my ability to establish a rapport with people. The hardest question I had was,"What is one of your weaknesses?. I told her I was a misanthrope kidding
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Old Aug 13, 2012, 06:21 PM   #791
leesuhhbee
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Location: USA
Waiting....

Hey everyone! (: I've been lurkin' on this thread since I applied for this position. My timeline is looking a little like this:

June 23rd: Applied for Apple.
July 19th: Got an e-mail from a recruiter asking me to fill-out a 15 questionnaire.
July 23rd: Got a call from the same recruiter above for a short initial interview. (Was told she was passing me along for a second FaceTime interview)
July 25th: FaceTime interview. (Went well, some technical questions. He said he was passing me along for a 3rd FaceTime interview.)
-20 minutes later got an e-mail to fill out an official Apple Application and set up my 3rd interview via Apple website.
July 31st: 3rd interview. Went VERY well. She said that she would pass my information along and I should hear something within a week or two.
-1 hour later I got an e-mail from HireRight.
August 3rd: Got a phone call from HireRight about some information they could get. (I apparently working for a contractor 2 years ago and didn't know. But I called them back, and sent the correct information via e-mail and got a conformation e-mail that everything was received.

So now I wait. Going on 11 days since I heard from HireRight 14 days from submitting initial background check form.

From all my interviews the start date is September, so I have my fingers crossed. Anyone get a job offer yet that starts in September? If so, how long did your HireRight information take?
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Old Aug 13, 2012, 06:41 PM   #792
MacAreLikeCrack
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Called what a surprise…...

Here is my deal, I submitted July 22, (saw the add online) never heard a thing except for the auto reply email.

Got a call today……

(i guess it was the junk filter)

Check your junk box/filters!
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Old Aug 13, 2012, 06:47 PM   #793
ChaosxKitten
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I'm now in the 6th day of waiting for my background check and I was at peace just waiting for the 2 week time period to come, but after reading that some people have called at the 5th day and their background check was done, I'm kind of nervous. What would you guys suggest for a time period to wait to contact HireRight?
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Old Aug 13, 2012, 07:14 PM   #794
leesuhhbee
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Quote:
Originally Posted by ChaosxKitten View Post
I'm now in the 6th day of waiting for my background check and I was at peace just waiting for the 2 week time period to come, but after reading that some people have called at the 5th day and their background check was done, I'm kind of nervous. What would you guys suggest for a time period to wait to contact HireRight?
I actually e-mailed my recruiter who said they didn't have an update on my status but would get in touch if more information is needed. I'm calling HireRight tomorrow just to make sure that my background check went through and that they aren't just procrastinating.
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Old Aug 13, 2012, 08:58 PM   #795
Zeta10
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I had my third interview today with Gary, and he mentioned that I was applying for the Mac position, where I would only be answering Mac computer issues and none of the other systems. I applied to the At Home Advisor position and during my first two interviews I was told that I would be dealing with all different Apple products, I even had to walk through a troubleshooting role play for the iPhone on my second interview. This left me a bit puzzled and was wondering if this had happened to anyone else.
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Old Aug 14, 2012, 02:47 AM   #796
pctechohio
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Quote:
Originally Posted by leesuhhbee View Post
I actually e-mailed my recruiter who said they didn't have an update on my status but would get in touch if more information is needed. I'm calling HireRight tomorrow just to make sure that my background check went through and that they aren't just procrastinating.
Everyone seems to be focused on HireRight here and I bet that 99% of the background checks are completed and sent to the appropriate company within 1 week. So far, I have not seen a single person actually hired for the Sept. 10 training cycle. As to why Apple is just sitting on potential hires, I have no idea but I'm guessing calls will start going out before the end of Aug.

Edit: Today it's been 15 days since I submitted HireRight info. and 14 days since I clarified stuff with them via phone.
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Old Aug 14, 2012, 05:22 AM   #797
SpetsnaZ99
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Location: UK
Quick question.

Are Apple hiring AHA employees in the UK?
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Old Aug 14, 2012, 08:54 AM   #798
pctechohio
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Quote:
Originally Posted by SpetsnaZ99 View Post
Quick question.

Are Apple hiring AHA employees in the UK?
Quick answer.

Google "Apple jobs UK"
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Old Aug 14, 2012, 11:28 AM   #799
theaton
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Interview Process????

I just had a FaceTime interview today for At-Home Advisor-iTunes and I am wondering if I will move forward. She did not ask me very many questions and the interview only lasted about 10 minutes. She asked me what iTunes experience I had and what an Apple ID was and why it is needed and then she said that this was just a screening process and I should know something next week as to whether or not I will be moving forward. Just wanted to know if there was anyone else who has had the first interview and what was asked and so on.
Thanks in Advance!
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Old Aug 14, 2012, 12:48 PM   #800
ebl1112
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LOL... okay you made me giggle


Quote:
Originally Posted by pctechohio View Post
Same here, 3 tech questions and the rest general chit chat. That being said, the conversation was focused on my philosophy of tech in general and my ability to establish a rapport with people. The hardest question I had was,"What is one of your weaknesses?. I told her I was a misanthrope kidding


----------

I was just about to ask this same question. Has anyone who is starting in September heard from Apple? Of course, I mean after you have turned in your HireRight stuff.

Quote:
Originally Posted by leesuhhbee View Post
Hey everyone! (: I've been lurkin' on this thread since I applied for this position. My timeline is looking a little like this:

June 23rd: Applied for Apple.
July 19th: Got an e-mail from a recruiter asking me to fill-out a 15 questionnaire.
July 23rd: Got a call from the same recruiter above for a short initial interview. (Was told she was passing me along for a second FaceTime interview)
July 25th: FaceTime interview. (Went well, some technical questions. He said he was passing me along for a 3rd FaceTime interview.)
-20 minutes later got an e-mail to fill out an official Apple Application and set up my 3rd interview via Apple website.
July 31st: 3rd interview. Went VERY well. She said that she would pass my information along and I should hear something within a week or two.
-1 hour later I got an e-mail from HireRight.
August 3rd: Got a phone call from HireRight about some information they could get. (I apparently working for a contractor 2 years ago and didn't know. But I called them back, and sent the correct information via e-mail and got a conformation e-mail that everything was received.

So now I wait. Going on 11 days since I heard from HireRight 14 days from submitting initial background check form.

From all my interviews the start date is September, so I have my fingers crossed. Anyone get a job offer yet that starts in September? If so, how long did your HireRight information take?


----------

Nope, I was told I would be taking calls for all products. It seems like it would be nicer to just do the Mac

Quote:
Originally Posted by Zeta10 View Post
I had my third interview today with Gary, and he mentioned that I was applying for the Mac position, where I would only be answering Mac computer issues and none of the other systems. I applied to the At Home Advisor position and during my first two interviews I was told that I would be dealing with all different Apple products, I even had to walk through a troubleshooting role play for the iPhone on my second interview. This left me a bit puzzled and was wondering if this had happened to anyone else.
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