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Old Apr 4, 2011, 01:48 PM   #1
meppiel
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"Safari canít connect to the server."

I'm having a bit of a problem accessing certain sites. I keep getting an error message that says "Safari canít connect to the server" when I'm trying to access sites that I frequently go to (for example, Facebook). I thought it might be a problem with the firewall on my wireless router, so I tried from a different location (school wi-fi), but I still can't access the sites all the time. Sometimes the sites work, sometimes they don't. I tried using a different browser (Firefox)...no luck. I tried calling my ISP and they walked me through tons of troubleshooting and told me it was something wrong with the settings on my computer. I've reset Safari, emptied the cache, deleted the cookies...still no luck. Can anyone point me in the right direction? I haven't removed and reinstalled Safari yet because I figured it wouldn't matter since the other browsers don't work. Any pointers? I'm on a MacBook Pro, Mac OS X 10.6.7, Safari Version 5.0.4.

Thanks everyone!
Matthew
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Old Apr 4, 2011, 01:51 PM   #2
/user/me
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Quote:
Originally Posted by meppiel View Post
I'm having a bit of a problem accessing certain sites. I keep getting an error message that says "Safari canít connect to the server" when I'm trying to access sites that I frequently go to (for example, Facebook). I thought it might be a problem with the firewall on my wireless router, so I tried from a different location (school wi-fi), but I still can't access the sites all the time. Sometimes the sites work, sometimes they don't. I tried using a different browser (Firefox)...no luck. I tried calling my ISP and they walked me through tons of troubleshooting and told me it was something wrong with the settings on my computer. I've reset Safari, emptied the cache, deleted the cookies...still no luck. Can anyone point me in the right direction? I haven't removed and reinstalled Safari yet because I figured it wouldn't matter since the other browsers don't work. Any pointers? I'm on a MacBook Pro, Mac OS X 10.6.7, Safari Version 5.0.4.

Thanks everyone!
Matthew
theres most likely something wrong with your isp's servers, or one of the servers/connections along the way.
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Old Apr 4, 2011, 02:53 PM   #3
ScoobyMcDoo
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Look up near the top of this page - there is a link called "Troubleshooting Software Problems" - on the page that that brings up is another link called "Troubleshooting network problems". Try those procedures an see if they help.
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Old Apr 5, 2011, 01:47 AM   #4
meppiel
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Hmmm...I'm not seeing the link.
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Old Apr 5, 2011, 09:45 AM   #5
ScoobyMcDoo
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It's on the Max OS X thread list page.

Anyway, just click here.
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Old Apr 5, 2011, 11:52 AM   #6
meppiel
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Thank you! I went through the list of problems and solutions and it looks like something strange is happening when I use Traceroute. It looks like it doesn't list a possible solution for that part though. When I trace a site like Facebook (one of the sites that I frequently can't access), I get this:

Traceroute has startedÖ

traceroute: Warning: facebook.com has multiple addresses; using 69.63.189.16
traceroute to facebook.com (69.63.189.16), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.532 ms 0.814 ms 0.732 ms
2 10.49.112.1 (10.49.112.1) 10.299 ms 8.941 ms 10.051 ms
3 ten0-3-orld01-ser1.noc.bhn.net (72.31.194.54) 10.464 ms 10.429 ms 8.275 ms
4 71-44-60-184.net.bhntampa.com (71.44.60.184) 10.045 ms 9.736 ms 13.021 ms
5 ae1s0-orld71-cbr1.noc.bhn.net (72.31.194.8) 9.565 ms 7.842 ms 8.254 ms
6 77.228.95.24.cfl.res.rr.com (24.95.228.77) 9.983 ms 11.947 ms 10.392 ms
7 ae-3-10.cr1.atl20.tbone.rr.com (66.109.6.104) 19.218 ms
ae-4-11.cr1.atl20.tbone.rr.com (66.109.10.14) 18.851 ms 17.410 ms
8 ae-1-0.pr0.atl20.tbone.rr.com (66.109.6.177) 18.097 ms 17.449 ms 18.489 ms
9 tengigabitethernet9-2.ar1.atl2.gblx.net (64.212.108.69) 207.535 ms 34.803 ms
64.209.106.17 (64.209.106.17) 17.856 ms
10 facebook-inc.tengigabitethernet2-4.ar5.dca3.gblx.net (64.213.54.10) 33.015 ms *
208.178.246.154 (208.178.246.154) 38.628 ms
11 ae11.bb01.iad1.tfbnw.net (74.119.78.68) 42.692 ms 48.928 ms 40.956 ms
12 ae0.dr02.ash2.tfbnw.net (74.119.76.67) 39.298 ms
ae1.dr04.ash2.tfbnw.net (74.119.76.186) 41.041 ms
ae1.dr03.ash2.tfbnw.net (204.15.21.95) 43.504 ms
13 po1013.csw01a.ash2.tfbnw.net (74.119.77.41) 31.974 ms
eth-17-2.csw01a.ash2.tfbnw.net (74.119.76.127) 34.217 ms
eth-18-2.csw01.ash2.tfbnw.net (74.119.76.123) 33.883 ms
14 * * *
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I'm no network whiz, but I'm guessing there's a problem with my network connecting to Facebook. I tried the other problems/solutions on the page but no luck...
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