How to Prep iPad for Genuis Bar Appt?

Hydrocity · Apr 16, 2011, 01:46 PM

Hey everyone. I may take my iPad into the Genius Bar today for some display issues. What should I do and bring to this appointment?

Should I wipe my iPad (as in take restore it to default)?

Should I bring everything including the packaging and cables?

Any other things I should know?

mulo · Apr 16, 2011, 01:49 PM

I've always brought everything, cabels yada yada.
you don't need to wipe it, just make sure to take a backup, as you agree you have done in the contract they make you sign about lost data.

jvmxtra · Apr 16, 2011, 01:50 PM

nothing. Just go in as they will take a look and IF (doubt it) they will exchange it(they probably dont have any in stock), they will just exchange the ipad 2.

Chopstick217 · Apr 16, 2011, 01:57 PM

I just backup my ipad2 before bringing it into the apple store. It had a dead pixel and was replaced with a brand new one

synagence · Apr 16, 2011, 02:30 PM

Just take it as normal ... make sure you've sync'd before hand so you have a backup but i've had 3 iphones swapped over the years and they always made me do the phone erase once they confirmed they were swapping so i knew it had happened before i handed the device over...

Hydrocity · Apr 16, 2011, 02:40 PM

Ok thanks everyone. I did do a backup before I left. I brouhg the cables and such just incase. I'm on my way now. Let's hope they replace it!

TheUndertow · Apr 16, 2011, 02:57 PM

Quote:

Originally Posted by jvmxtra

nothing. Just go in as they will take a look and IF (doubt it) they will exchange it(they probably dont have any in stock), they will just exchange the ipad 2.

I started with AppleCare over the phone and then went into the store with the Case #and got my Orig. swapped for the 2!

Make sure to transfer purchases off of the iPad, if you bought any direct from the pad (which I tend to do mostly)

frunkis54 · Apr 16, 2011, 03:26 PM

You might want to clear you safari history before you go in there.

Hellishness · Apr 16, 2011, 03:28 PM

I've had an iPod touch, an iPhone 3G, and like 6 iPhone 4's replaced, all I've ever brought was the phone itself, after backing it up.

MrMac'n'Cheese · Apr 16, 2011, 03:31 PM

Quote:

Originally Posted by frunkis54

You might want to clear you safari history before you go in there.

+1 clear internet history and remove all your sexy lady pron$', as long as they're backed in your computer you can put them back once you return home/they give your iPad back.

The rule is don't leave anything on it/in it you wouldn't want your grandma to see/

Hydrocity · Apr 16, 2011, 04:06 PM

Quote:

Originally Posted by frunkis54

You might want to clear you safari history before you go in there.

Haha

Just got back from the Apple store. I was able to get it replaced

Great first time experience. Now I believe that Apple has great service!

goMac · Apr 16, 2011, 04:07 PM

Delete your porn?

(Actually, I shouldn't kid, I've actually gotten asked if you should delete your porn before a genius bar appointment before, along with a description of... eclectic... tastes just for context.)

Apr 16, 2011, 01:46 PM	#1
Hydrocity macrumors 6502a Join Date: May 2010	How to Prep iPad for Genuis Bar Appt? Hey everyone. I may take my iPad into the Genius Bar today for some display issues. What should I do and bring to this appointment? Should I wipe my iPad (as in take restore it to default)? Should I bring everything including the packaging and cables? Any other things I should know? __________________ 15" MacBook Pro (2010), 2.66GHz i7, 8GB RAM, 500GB @7200 16 GB WiFi White iPad 2; 32GB WiFi iPad First Gen. 16GB iPhone 4 8GB iPod Touch (3Gen); AirPort Express
	0

Apr 16, 2011, 01:49 PM	#2
mulo macrumors 68020 Join Date: Aug 2010 Location: Behind you	I've always brought everything, cabels yada yada. you don't need to wipe it, just make sure to take a backup, as you agree you have done in the contract they make you sign about lost data. __________________ iPhone 5 Black 64GB. 17" MBP 2.2GHz i7, 16GB RAM. Canon 7D + grip, 24-70mm f/2.8L USM, 70-200mm f/2.8L IS USM.
	0

Apr 16, 2011, 01:50 PM	#3
jvmxtra macrumors 65816 Join Date: Sep 2010	nothing. Just go in as they will take a look and IF (doubt it) they will exchange it(they probably dont have any in stock), they will just exchange the ipad 2. __________________ -- biggest mbp fan and believer from nj 1)2011 mbp 15 2.0 w/ high res 8 gig 2)ipad 2 black 16 gig w/ green smart cover 3)2009 late mb 4 gig
	0

Apr 16, 2011, 01:57 PM	#4
Chopstick217 macrumors regular Join Date: Apr 2011 Location: Huntington Beach, CA	I just backup my ipad2 before bringing it into the apple store. It had a dead pixel and was replaced with a brand new one __________________ MacBook Air 13" 2011 1.8GHz 4GB 256GB-SSD iPad 3 32 GB wifi iPhone 5 64 GB AT&T iPod Nano 8 GB Apple TV 2
	0

Apr 16, 2011, 02:30 PM	#5
synagence macrumors 6502a Join Date: Jul 2008	Just take it as normal ... make sure you've sync'd before hand so you have a backup but i've had 3 iphones swapped over the years and they always made me do the phone erase once they confirmed they were swapping so i knew it had happened before i handed the device over... __________________ Early 2009 iMac 2.93Ghz, 4Gb, ATI 4850HD \| 64Gb iPad2 \| 32Gb Black iPhone 4S⃣ \| iPod touch 4G 64Gb
	0

Apr 16, 2011, 02:40 PM	#6
Hydrocity Thread Starter macrumors 6502a Join Date: May 2010	Ok thanks everyone. I did do a backup before I left. I brouhg the cables and such just incase. I'm on my way now. Let's hope they replace it! __________________ 15" MacBook Pro (2010), 2.66GHz i7, 8GB RAM, 500GB @7200 16 GB WiFi White iPad 2; 32GB WiFi iPad First Gen. 16GB iPhone 4 8GB iPod Touch (3Gen); AirPort Express
	0

Apr 16, 2011, 03:26 PM	#8
frunkis54 macrumors 65816 Join Date: Apr 2009	You might want to clear you safari history before you go in there.
	0

Apr 16, 2011, 03:28 PM	#9
Hellishness macrumors 65816 Join Date: Jan 2010 Location: Bay Area, CA	I've had an iPod touch, an iPhone 3G, and like 6 iPhone 4's replaced, all I've ever brought was the phone itself, after backing it up. __________________ Black iPhone 5, 16GB. White iPad 3 WiFi 32GB Mid 2010 15" MBP 2.4 i5/4GB/320GB
	0

Apr 16, 2011, 04:07 PM	#12
goMac macrumors 601 Join Date: Apr 2004	Delete your porn? (Actually, I shouldn't kid, I've actually gotten asked if you should delete your porn before a genius bar appointment before, along with a description of... eclectic... tastes just for context.)
	0

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