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Replace Broken Iphone 4 with White at store?

D

damitssam

macrumors 6502
Original poster
Sep 22, 2009
275
0
My Iphone 4 top button is broke (actually stuck, won't push down) so its still covered by the one year warranty. I've already had 2 iphones replaced due to physical defects... Can you request a white iphone to swap as the replacement phone?

In previous times, could you swap the color of a defective product?

Thanks
 
vincenz

vincenz

macrumors 601
Oct 20, 2008
4,285
220
I don't believe so, but there have been stories of people getting lucky.
 
H

Hans Brix

macrumors 6502
Jun 19, 2010
258
1
Give it a try. Worst they can say is no. You'll still be walking out with a new iPhone either way.
 
B

Bobby Corwen

macrumors 68030
Jul 16, 2010
2,723
474
My screen is broken (not on purpose) and I think if I get a replacement (if I can't talk my way into a white) that I will sell the brand new replacement and get a white retail.
 
The Californian

The Californian

macrumors 68040
Jan 17, 2009
3,162
15
Surfers Paradise
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_2 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8H7 Safari/6533.18.5)

The only time they will give you a different color is if they are out if stock of the color you have. This has always been their policy.
 
acfusion29

acfusion29

macrumors 68040
Nov 8, 2007
3,128
1
Toronto
i love how everyone's telling the OP "no".

i've read threads on here over the years of people successfully swapping their 3G or 3GS from black->white or white->black.

i'm gonna say it all depends on the genius.

however, since the white iPhone just came out.. i highly doubt they'll be willing to swap out colours. had both came out at the same time, then i think it'd be a different story.
 
ucfgrad93

ucfgrad93

macrumors Core
Aug 17, 2007
19,530
10,817
Colorado
acfusion29 said:
i love how everyone's telling the OP "no".

i've read threads on here over the years of people successfully swapping their 3G or 3GS from black->white or white->black.

i'm gonna say it all depends on the genius.

however, since the white iPhone just came out.. i highly doubt they'll be willing to swap out colours. had both came out at the same time, then i think it'd be a different story.
Click to expand...

Care to share any of those threads that have successfully done this?:p
 
jfyrfytr25

jfyrfytr25

macrumors 6502a
Dec 6, 2008
762
3
acfusion29 said:
i love how everyone's telling the OP "no".

i've read threads on here over the years of people successfully swapping their 3G or 3GS from black->white or white->black.

i'm gonna say it all depends on the genius.

however, since the white iPhone just came out.. i highly doubt they'll be willing to swap out colours. had both came out at the same time, then i think it'd be a different story.
Click to expand...

^^^
this.

Their policy is that warranty exchanges are for the exact item you have. I'm sure exceptions are made. But, as he said, since the white was just released then I think it is gonna be difficult to get this done at this moment.
 
C

coooolwhip

macrumors newbie
Apr 27, 2011
8
0
Don't they usually give you a factory refurbished iphone if yours is broken? In that case there won't be any white refurbished ones yet. They won't let you change colors anyway.
 
T

terraphantm

macrumors 68040
Jun 27, 2009
3,814
663
Pennsylvania
coooolwhip said:
Don't they usually give you a factory refurbished iphone if yours is broken? In that case there won't be any white refurbished ones yet. They won't let you change colors anyway.
Click to expand...

In the case of a newly launched model, they keep a few brand new iphones in the white boxes for the purpose of warranty exchanges. I got a brand new 3GS as a replacement a week after I bought mine on launch.
 
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