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Old May 5, 2011, 04:49 AM   #1
windkoh
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Unhappy Crack Lines on my MacBook Air Keyboard

I bought this MacBook Air on Apple Online Store last December. I found some crack lines back in February and now... It is getting serious!



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Old May 5, 2011, 04:51 AM   #2
windkoh
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Unhappy

Is anyone out there having the same problem or I'm just the unlucky one?
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Old May 5, 2011, 04:53 AM   #3
Phil A.
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My MBA is fine, and that certainly doesn't look right. It's still under warranty, so I'd take it into a store or contact customer services
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Old May 5, 2011, 05:00 AM   #4
CorvetteZR1
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Quote:
Originally Posted by windkoh View Post
Is anyone out there having the same problem or I'm just the unlucky one?
Was it subjected to extreme temperature changes?
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Old May 5, 2011, 05:30 AM   #5
windkoh
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Was it subjected to extreme temperature changes?
Nope... I stay in Malaysia (20˚-35˚)... And, the coldest place I had been is Korea (5˚-15˚) last month.
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Old May 5, 2011, 05:35 AM   #6
windkoh
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Quote:
Originally Posted by Phil A. View Post
My MBA is fine, and that certainly doesn't look right. It's still under warranty, so I'd take it into a store or contact customer services
I bought this BTO MacBook Air online and I'm using it everyday. I think it will take time for time replace the keyboard to me. Another thing is... This baby don't have a removable hard drive, it will give me a hard time for transfering files...
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Old May 5, 2011, 07:47 AM   #7
ton123
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YES i do have the same issue! looks exactly like yours
Its on the "5", "Y" and "." key.

I have been using 4 macbooks before this one and never had this kind of problem. I dont bash my keyboard, i type rather lightly actually and no nails.

Even if its caused by pressure it should happen on "ASDF", spacebar, or other vowel key instead rite?

Was quite a shock to found this crack as i babied my air so much
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Old May 5, 2011, 08:17 AM   #8
nefan65
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Take it back! They'll replace the KB Assy without issue. If you have access to a store, it'll take about an hour, tops. If you continue to use it, and not do anything they'll take it as normal wear/tear, and won't be able to do much...
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Old May 5, 2011, 08:47 AM   #9
fatlardo
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From the pictures, you do look like a hard typer. I can see dents in a lot of keys. But like most people said, just take it to apple.
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Old Sep 26, 2011, 04:11 PM   #10
marayas
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What happened?

Did you take it to the store? the same is happening to me. I'm not sure if apple will replace the keyboard
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Old Sep 28, 2011, 05:59 AM   #11
tommi80
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Quote:
Originally Posted by windkoh View Post
I bought this MacBook Air on Apple Online Store last December. I found some crack lines back in February and now... It is getting serious!

Image

Image

I had the same issue and got the keyboard replaced under warranty.
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Old Oct 10, 2011, 10:01 PM   #12
DieterRams
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How odd, I have never encountered or heard of this problem before. Watch me get it now... argh
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Old Oct 11, 2011, 02:36 AM   #13
alphaod
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Have the keyboard replaced under warranty.
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Old Oct 15, 2011, 09:24 AM   #14
mad4you
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Thumbs down Same problem here

Hi,

I have encountered the same issue here, but thank god it only affects one single key on my MacBook Air 13" (2010) which I bought in January 2011.

I took it to a local Apple Premium Reseller (Data Quest AG in Bern) but the technician told me that I caused the damage and therefore, the keyboard cannot be replaced under warranty.

I will take my MacBook Air to the Apple Store in Zurich and hope to get a better customer service.

I took some pictures to share it with other people having the same problem:




Looking at your picture, I can spot the same pattern of corrosion.

Regards,
Mario

Last edited by mad4you; Oct 15, 2011 at 09:34 AM.
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Old Oct 31, 2011, 07:53 PM   #15
BENJMNS
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happening to mine
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Old Jan 11, 2012, 11:52 PM   #16
raps100
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me too

just noticed one of my keys doing the same. 8 months old. hardly used. taking it back to apple today. but from south africa so don't know what kind of service I will get.
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Old May 28, 2012, 12:17 AM   #17
robanga
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I think this is a fairly common cosmetic issue with Air's. Mine from late 2010 is showing it on two keys.
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Old May 28, 2012, 12:33 AM   #18
thewoz
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I thought macs were supposed to be the best and that's why they are so expensive. I have never ever seen this issue in a Windows PC laptop.
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Old May 28, 2012, 12:59 AM   #19
colour
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I thought macs were supposed to be the best and that's why they are so expensive. I have never ever seen this issue in a Windows PC laptop.
Apple have always been honest and eventually do honour any design flaws, if you look at their history they often do replace or fix these issues. It reminds me of the 2007 white 13 inch macbook palm rest which cracked and discoloured, they did fix these for people it did take some time, it seems like your not the only person with the issue and as you said it has occurred within a year so you should be fine.

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Old May 28, 2012, 01:04 AM   #20
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eventually do honour any design flaws
Eventually eh? So. if I spend twice as much as I would in a Windows laptop and I go because my keyboard is cracked after normal use and then Apple tells me it was MY fault and they won't cover it, then what? Just buy the new "fixed" model next year I guess?

So, you're saying Apple charges me a premium to be their guinea pig.
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Old May 28, 2012, 01:27 AM   #21
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Originally Posted by colour View Post
Apple have always been honest and eventually do honour any design flaws, if you look at their history they often do replace or fix these issues. It reminds me of the 2007 white 13 inch macbook palm rest which cracked and discoloured, they did fix these for people it did take some time, it seems like your not the only person with the issue and as you said it has occurred within a year so you should be fine.

Image
Yeah that happened really badly on every plastic white MacBook at my old school 3 or 4 years ago.
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Old May 28, 2012, 01:34 AM   #22
colour
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then what? Just buy the new "fixed" model next year I guess?

So, you're saying Apple charges me a premium to be their guinea pig.
In short yes.

Lots of factors come into it whether or not you will be able to get a replacement or it fixed if you go to apple, sometimes it depends on what you tell them and the person working there and how confident or knowledgeable you are of laws, apples procedures, policies, and your rights.

To answer your question, I purchased a 2011 i7 13 inch Macbook Pro a month after its launch. To me there were obvious flaws with the product (heat issues, fan issues, spinning up and down). When performing simple tasks such as skype, watching youtube or full screen videos this would occur. To me its clear that there was something wrong with the design as it was wide spread and most people had similar problems. Such simple tasks could be better performed on other laptops for a third or quarter of the price. Apple claims that this is how the laptop runs and these fan, heat and noise issues are normal. I disagree and that was the main reason for why I sold the laptop after 3-4 months. I was pretty disappointed with the 13 MBP I started to look into getting a mba and now am waiting for the redesign.
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Old May 28, 2012, 02:02 AM   #23
Gav2k
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What are u using to clean it??
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Old May 28, 2012, 04:51 PM   #24
thewoz
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I was almost certain my next computer was going to be an Air. Then I ran into this Thread.

Don't tell me this is a common issue.
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Old Oct 19, 2012, 04:25 PM   #25
lukemcurley
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Same issue here with MacBook Air (late 2010), not a hard typer, just seems to be a quality issue on some keys.
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