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Iphone no sound during calls(on the phone)

J

johnsonxray

macrumors member
Original poster
Apr 20, 2011
37
0
Hey peeps, it happened to me recently..my iphone4 has no sound at all when im on the phone..its not like, the ringtone doesn't ring when there's incoming calls, no, it rang, everything works fine with the speaker and microphone, playing music and games BGM were all fine..but..after i picked up the call..it has no sound at all..like..'hello hello hello???' no sound at all, I cant hear anything from my friend. I thought my friends were giving me a prank call..after i hang up then he called again and asked me..why do you keep hello and hang up my call? lol
sometimes its even worse, the conversation went mute suddenly in the middle of the call..and then i have to hang up and call again..
Is this considered as a hardware failure or what is this actually..i tried reset all settings, reboot, hard reset..but still..it happened few minutes ago =(
 
wordoflife

wordoflife

macrumors 604
Jul 6, 2009
7,564
37
The ringer, speakerfone, and games all come from the speaker on the bottom of the phone. When you are taking a call, the sound comes from the earpiece.

Since sounds works perfectly fine except for when using the earpiece, I would assume that the earpiece is broken.

You'd need to take it to an Apple Store and they'll replace it for you. When did you buy your iPhone? It comes with a One year warranty so you may or may not be eligible depending on when you bought it.

https://selfsolve.apple.com/agreementWarrantyDynamic.do
 
Legion93

Legion93

macrumors 6502a
Apr 6, 2011
545
0
Death Star, Rishi Maze
Have you considered taking it to an Apple retail store for replacement? They will most likely repair or replace it when you demonstrate them the issue.

Alternatively, you can try contacting your network provider and explain the issue.

Has this been happening a while now? Did you try putting it to airplane mode on and off?
 
J

jaytee61

macrumors newbie
Jul 6, 2011
1
0
Try a blast of pressurized air

This just happened to me, too. I blasted the headphone jack (which is where I suspect the problem was; the phone had just fallen under my car seat so could have gotten carpet fiber or dust in the jack, so the phone may have "thought" I had headphones/aux cord in) with a can of pressurized air, the stuff you clean your computer keyboard with. I did not see anything come out, but voila, sound from the earpiece again!
 
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