Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Apple Systems and Services > OS X > Mac OS X Server, Xserve, and Networking

Reply
 
Thread Tools Search this Thread Display Modes
Old Jul 27, 2011, 07:07 PM   #1
KD4
macrumors newbie
 
Join Date: Jul 2011
App Store charged me two times for Lion Server

Hi,

I have following problem. Few days ago I did upgrade from Mac OS Snow Leopard Server to Lion Server on my Mac Mini Server (previous version) - of course via App Store.
I was charged for Lion + Lion Server. From some reason I had to delete everything from my hard drives (I mean - format hdds).
Today, to install Lion again I had to install Snow Leopard as first system and then Lion from App Store.
i was informed that I need to buy again both systems (lion and lion server). WTF I have listed both systems as purchased in App Store and
I hope that they will not charging me everytime when I'll format hard drives

Has anyone been in the same situation ?

BTW. I have just one Mac Mini Server. I did't install Lion Server on different computers.
KD4 is offline   0 Reply With Quote
Old Jul 28, 2011, 11:17 AM   #2
ChrisCW11
macrumors regular
 
Join Date: Jul 2011
Yup

Same here. Apple's own support forums suggested that you can re-download any previously purchased App from the App store, but they don't mention that you will be charged each time you try to do it.

Apple seriously needs to rethink software distribution if their agenda is to get rid of disk media. There is no reason why my Lion install package should have been deleted on installation of Lion, in case I wanted to make a disk from it. I can't even access it through Time Machine meaning Apple did some magic to even break backups moving to Lion.

I am hoping Apple's customer support is as good and nice as everyone suggests, otherwise I will contact my credit card company with a fraudulent charge claim.

At least you were not charged 121 times as was reported by someone else.
ChrisCW11 is offline   0 Reply With Quote
Old Jul 28, 2011, 06:32 PM   #3
growltiger
macrumors newbie
 
Join Date: Nov 2007
Ask for a refund

Complain to the App store by posting an issue. They refunded my purchases in short order.

But here is what lead to my refund.

On a non-server MacBook, I purchased the Lion upgrade and installed it. FWIW, the installation was flawless. Next, I went to my server enabled Mac Mini and purchased the upgrade. It insisted I purchase the upgrade. Which I did without much reservation, but I was charged again for the Lion upgrade. That installation was far from flawless as far as the server pieces were concerned.

I reformatted the Mini, reinstalled Snow Leopard server and then went back to the App store to get Lion upgrade on disk so that I could burn a DVD of the installer. No charge this time for the system installer. I would have done the same with the server but I do not know how to do that. I reformatted and built a clean install of Lion. Is it me, but it seems that it takes more time to do a clean Lion install compared to Tiger, Leopard & Snow Leopard. Anyway, I went back to the App store to get the Server app. And I was charged for both Lion and the Server. This time the Server application install was uneventful, although Apple's streamlined server service configuration wizards leave a lot to be desired.

The overcharge was like adding insult to injury after an aborted first Server upgrade. I suppose that I would be less annoyed if my prior service configurations were not get pranged by the upgrade. At least the App store was more than expedient in facilitating a refund for two Lion and one Server application purchases. No requests for more information, just a straight up "we are sorry you were inconvenienced" and an advice regarding the refund. So I suppose Apple gets points for that.
growltiger is offline   0 Reply With Quote
Old Jul 28, 2011, 08:31 PM   #4
temetrepo
macrumors member
 
Join Date: Oct 2007
Twice, i was charged 5 times.
Had to send them an email, they refunded the money within a few hours.
__________________
2008 Octo Mac Pro 2.8 GHz, 4GB RAM, 2.TB HDD; iPhone 32GB 3GS; Mac Mini Server 2.53 GHz, 4GB RAM; Hackintosh: Core i7 920, 12GB RAM in a G5 case
temetrepo is offline   0 Reply With Quote
Old Jul 28, 2011, 08:54 PM   #5
temetrepo
macrumors member
 
Join Date: Oct 2007
Cr@p, double post. Sorry
__________________
2008 Octo Mac Pro 2.8 GHz, 4GB RAM, 2.TB HDD; iPhone 32GB 3GS; Mac Mini Server 2.53 GHz, 4GB RAM; Hackintosh: Core i7 920, 12GB RAM in a G5 case
temetrepo is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Systems and Services > OS X > Mac OS X Server, Xserve, and Networking

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Upgrade to OS X Mountain Lion through App Store from bootleg version of Lion? TheBoothGuy1 OS X 10.8 Mountain Lion 3 Jul 21, 2013 09:29 AM
Anyone upgrade from Snow Leopard Server to Mountain Lion + Server.app? talmy Mac OS X Server, Xserve, and Networking 13 Jul 14, 2013 11:22 AM
Creating a Lion Installer (Lion download no longer supported in App Store) Jeff Troiano Mac OS X 10.7 Lion 5 Feb 3, 2013 07:11 AM
Are Lion and Mountain Lion installer from App Store Brand specific? stchman OS X 4 Aug 24, 2012 04:29 PM

Forum Jump

All times are GMT -5. The time now is 09:46 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC