Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Apple Hardware > Buying Tips and Advice

Reply
 
Thread Tools Search this Thread Display Modes
Old Aug 10, 2011, 04:25 AM   #1
yousifabdullah
macrumors regular
 
Join Date: Jul 2011
Lesson learned: don't buy a MacBook Pro battery off eBay

Good day fellow readers,

I would like to share my experience of buying a MacBook Pro battery from an eBay seller in China, and how it turned out. To keep it short, the listing was fairly simple, with all necessary information such as battery model and type as well as a list for compatible MacBook Pro models. The listing was accompanied with a picture of a MacBook Pro battery that looked genuine, and the words 'original Apple', 'authentic' and 'genuine' all over the listing. It was reasonably priced as well and the seller had top ratings and feedback. So, without any further hesitation I decided to 'Buy it now'.

Three weeks later the battery arrives from China, but I get this uneasy feeling right when receiving it. A quick look at the battery and my suspicions were correct: this is not a genuine battery. I immediately contacted the seller via eBay, and below is the conversation with all details intact (only names and address information were removed):

Quote:
Originally Posted by Me
In your listing the battery is described as an original Apple battery, stating "100% Original manufacturer" and "original Apple" in the item description. The listing is also accompanied with a picture of a (seemingly) original battery with the Apple logo, however the item I received does not have this Apple logo. In addition, the statement "Designed by Apple in Califormia" is found on the battery I received, pointing that the item is an obvious counterfeit product and NOT original or genuine as described in the listing. I hope you can assist me with this problem and refund my purchase. Thank you.
Quote:
Originally Posted by Seller
We are so surprised to hear you that you said the battery is not original.
The battery is 100% original manufacturer.
In order to reduce the customs clearance time and smooth customs clearance.
The logo was coverd by white label,please tear off the label, you can see the Apple logo.

We have sold the apple battery to many contries, you can see our feedback.

http://feedback.ebay.com/ws/eBayISAP...ab=AllFeedback

If you still think the battery is not original, please provide evidence why the battery is not original.
We will refund the money to you once you can offer the evidence.

The battery is 1 year warranty,if there are any problems of the battery, you can contact us.
Please feel free to use the battery.
Quote:
Originally Posted by Me
I have not removed the battery from the ESD packaging it was sealed in, because I can clearly see it is not original, but a counterfeit product. Please see the three images below, the first two are directly from my DSLR camera (you can verify EXIF information if necessary) and the last one highlights the misprint found in the second picture:

http://dl.dropbox.com/u/4952093/macbookpro_battery.jpg
http://dl.dropbox.com/u/4952093/macb..._battery_2.jpg
http://dl.dropbox.com/u/4952093/macb..._battery_3.jpg

On the battery you can read the label "Designed by Apple in Califormia". This is a sign of a non-original product, because an original battery would state "Designed by Apple in California". That is, California with the letter N, not 'Califormia' with the letter M. This misprint reveals that your battery is indeed not original and I will not tear off the label to see the Apple logo, because I know for sure that this is a counterfeit product. I believe this is evidence enough to warrant your refund. If not, I will open a PayPal dispute. Thank you.
Quote:
Originally Posted by Seller
We have seen the pictures and we are so sorry for the inconvenience.

Because of the item is send by our supplier, maybe they make a mistake send a not original battery to you.
As this case we are so sorry.

We agreed to refund money to you.
Please go to your local post office and send the battery back to us.
Just send it via the cheapest post is ok.
We will refund the money to you once we received the tracking number.

There are original battery, if you want buy it, we will send the picture to us first.
If you are interested in our battery, please welcome to buy one.
Quote:
Originally Posted by Me
OK. Please refund my purchase immediately, I will send the battery back to you. I need the money first, otherwise I cannot pay postage. Thank you.
Quote:
Originally Posted by Seller
Just updated from my boss and he agreed to refund half of moeny to you.
Then,we will refund another half of money to you once we received your tracking number.

Hope you can understand us and accept this suggestion
Quote:
Originally Posted by Me
Please refund me in full, you have done bad business with me that is against eBay's policies by selling me a counterfeit item and outright lying to me. You are only taking my time right now, but if a full refund is not possible I will open a PayPal dispute and escalate it. I hope you can understand me. I am an honest person, you can see that I am not involved in any wrongdoing and I have been truthful at all times. I will send you the item once I have my money back. Thank you.
Shortly after the last message I received a notification from PayPal that the seller had refunded me in full. As an honest person I will as per my promise send the battery back to the seller. I have to pay for postage on my own, but that is not the problem. I think the greater issue is that after three weeks, a small headache and several emails back and forth I still do not have a proper battery for my MacBook Pro at my disposal.

Lesson learned: don't buy a MacBook Pro battery off eBay. Save yourselves from these issues and pay more for a genuine battery directly from Apple. If you didn't already notice, the seller in question is 'laptopbatteryking' and I strongly advise not to buy anything from him. I am thankful that the seller did refund me in the end, however I've had a lot more pleasant experiences in the past with other sellers on eBay in similar cases. Sure, somebody might misuse the system to get free stuff, but asking for evidence from the buyer when your own business is based on lies, I don't know, maybe stop wasting the precious time of other people and say that you're selling fake batteries in the get go

A happy ending after all, but if someone here at MacRumors is looking to buy a battery for their MacBook Pro off eBay, I strongly advise not to.

Comments, thoughts or similar experiences? Let me know how a situation like this turned out for you.

~Yousif
yousifabdullah is offline   0 Reply With Quote
Old Aug 10, 2011, 05:26 AM   #2
MacBoobsPro
macrumors 603
 
MacBoobsPro's Avatar
 
Join Date: Jan 2006
Send a message via AIM to MacBoobsPro
Quote:
Originally Posted by yousifabdullah View Post
Good day fellow readers,

I would like to share my experience of buying a MacBook Pro battery from an eBay seller in China, and how it turned out. To keep it short, the listing was fairly simple, with all necessary information such as battery model and type as well as a list for compatible MacBook Pro models. The listing was accompanied with a picture of a MacBook Pro battery that looked genuine, and the words 'original Apple', 'authentic' and 'genuine' all over the listing. It was reasonably priced as well and the seller had top ratings and feedback. So, without any further hesitation I decided to 'Buy it now'.

Three weeks later the battery arrives from China, but I get this uneasy feeling right when receiving it. A quick look at the battery and my suspicions were correct: this is not a genuine battery. I immediately contacted the seller via eBay, and below is the conversation with all details intact (only names and address information were removed):

Shortly after the last message I received a notification from PayPal that the seller had refunded me in full. As an honest person I will as per my promise send the battery back to the seller. I have to pay for postage on my own, but that is not the problem. I think the greater issue is that after three weeks, a small headache and several emails back and forth I still do not have a proper battery for my MacBook Pro at my disposal.

Lesson learned: don't buy a MacBook Pro battery off eBay. Save yourselves from these issues and pay more for a genuine battery directly from Apple. If you didn't already notice, the seller in question is 'laptopbatteryking' and I strongly advise not to buy anything from him. I am thankful that the seller did refund me in the end, however I've had a lot more pleasant experiences in the past with other sellers on eBay in similar cases. Sure, somebody might misuse the system to get free stuff, but asking for evidence from the buyer when your own business is based on lies, I don't know, maybe stop wasting the precious time of other people and say that you're selling fake batteries in the get go

A happy ending after all, but if someone here at MacRumors is looking to buy a battery for their MacBook Pro off eBay, I strongly advise not to.

Comments, thoughts or similar experiences? Let me know how a situation like this turned out for you.

~Yousif
Dont make scammers aware of their own faults. Now they will spell California correctly and scam more people with it. Keep the tell tale signs to yourself.
MacBoobsPro is offline   1 Reply With Quote
Old Aug 10, 2011, 05:41 AM   #3
yousifabdullah
Thread Starter
macrumors regular
 
Join Date: Jul 2011
A fair point, I didn't think of that. Unfortunately, if you look at the seller's current feedback, a lot of people are very happy with their "genuine" batteries. Educated people will likely not fall into the trap, no matter how authentic the batteries look, but not many people fall into that category.

I'm only wondering how can one stop this nonsense. I'm reporting the seller to eBay, but I have a feeling they won't do much about it

~Yousif
yousifabdullah is offline   0 Reply With Quote
Old Aug 10, 2011, 06:15 AM   #4
GoCubsGo
macrumors Nehalem
 
GoCubsGo's Avatar
 
Join Date: Feb 2005
I would buy a battery off ebay all day long; just not from someone in China. With no disrespect to China, ebay purchases out of China for me are synonymous with knock offs. Notwithstanding, I would send this all to Apple and let them pounce on the listings.
GoCubsGo is offline   0 Reply With Quote
Old Aug 10, 2011, 06:22 AM   #5
jljue
macrumors regular
 
Join Date: Feb 2011
Location: Brandon, MS
I typically don't buy from overseas vendors in eBay for anything, especially China. Sure, they have vendors in the US that sell counterfeit and knock-off products, too, but at least the turn-around time for such issues is much faster.

If I were to buy a battery for a Mac, I would use a trusted online seller like Amazon.com for a genuine battery or get the slightly higher capacity battery from OWC.
__________________
Current: 15" 2011 MBP 2.0 GHz Core i7; 16 GB iPod Nano 4G; iPhone 5 32GB; iPod Shuffle 1GB; Apple TV 2; AEBS; iPad 2 16GB Wi-Fi Black; ACD 27"
jljue is offline   0 Reply With Quote
Old Aug 10, 2011, 06:43 AM   #6
yousifabdullah
Thread Starter
macrumors regular
 
Join Date: Jul 2011
Contacting Apple about the matter might be a good step. Personally, as I live in Europe, 'overseas' to me is the same when talking about the U.S. or China. The only problem I would face when buying from the U.S. is that I have to pay 23% VAT and possible customs duties upon receiving the item. So neither choice is good for me. I have heard from people using fake or off-brand batteries that they have no problems whatsoever, and I do believe that the battery in question is not necessarily a bad battery, but I was told that it's a genuine battery when in reality it wasn't; it's different if I knowingly wanted to buy an off-brand battery.

~Yousif
yousifabdullah is offline   0 Reply With Quote
Old Aug 10, 2011, 08:34 AM   #7
DewGuy1999
macrumors 68040
 
DewGuy1999's Avatar
 
Join Date: Jan 2009
If this battery was genuine how much would you have saved over purchasing it from Apple?
__________________
13.3" MacBook Pro/i5 2.3GHz/4GB RAM/320GB HD/Super Drive/OS X 10.6.8
17" iMac/G4 1GHz/768MB RAM/80GB HD/Super Drive/OS X 10.4.11
DewGuy1999 is offline   0 Reply With Quote
Old Aug 10, 2011, 09:33 AM   #8
Fugue
macrumors 6502
 
Join Date: Jan 2011
I follow a simple rule of thumb when purchasing from eBay.

If it's from China, it's a fake. No exceptions.

That said, I often buy fakes that cost me 1/4 of the original price. Items like laptop sleeves, screwdrivers, and other minor purchases are fine to buy.
__________________
Verizon iPhone 5, 32GB
13" Macbook Air, 1.8GHz, 8 GB RAM, 128GB SSD

Fugue is offline   0 Reply With Quote
Old Aug 10, 2011, 11:32 AM   #9
yousifabdullah
Thread Starter
macrumors regular
 
Join Date: Jul 2011
Quote:
Originally Posted by DewGuy1999 View Post
If this battery was genuine how much would you have saved over purchasing it from Apple?
$50 before calculating shipping, so likely around $80 after shipping costs.
yousifabdullah is offline   0 Reply With Quote
Old Aug 10, 2011, 11:46 AM   #10
THX1139
macrumors 68000
 
Join Date: Mar 2006
China is the place where they boldly open fake Apple stores. It should come as no surprise that they would also sell fake batteries. The irony is that China is where most Apple manufacturing takes place.

That being said, there is a high likelihood that the battery in question would have worked as advertised. Just because they don't know how to spell, doesn't mean they don't know how to manufacture batteries. I'm sure the secret to making batteries is well known in a country that doesn't respect intellectual or copyright laws.
THX1139 is offline   0 Reply With Quote
Old Aug 10, 2011, 11:47 AM   #11
Kissaragi
macrumors 68000
 
Join Date: Nov 2006
Personally I wouldn't buy a battery from anyone but apple or a big, very well known 3rd party company. I prefer my house to not be on fire generally.
Kissaragi is offline   0 Reply With Quote
Old Aug 10, 2011, 02:30 PM   #12
yousifabdullah
Thread Starter
macrumors regular
 
Join Date: Jul 2011
Quote:
Originally Posted by Kissaragi View Post
Personally I wouldn't buy a battery from anyone but apple or a big, very well known 3rd party company. I prefer my house to not be on fire generally.
My thoughts exactly. At the time the eBay offer just seemed better, and I tried hard to avoid the obvious fraudulent seller, but no such luck this time. I'll see if my local Apple Authorized Reseller can bring these batteries in, because those postage fees on the Apple Store are monstrous
yousifabdullah is offline   0 Reply With Quote
Old Aug 10, 2011, 02:55 PM   #13
ideal.dreams
macrumors 68000
 
ideal.dreams's Avatar
 
Join Date: Jul 2010
Location: OH
It's good to hear everything was sorted out. This is one of the reasons I NEVER buy items from China. It takes forever to get here and if there is a problem, it takes forever to get it resolved.
__________________
15" rMBP: 256GB SSD, 8GB RAM, 2.3 GHz Quad Core i7, OS X 10.9.2
White iPhone 5s: 32GB, iOS 7.1
White iPad Air 16GB + WiFi, iOS 7.1
ideal.dreams is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Hardware > Buying Tips and Advice

Tags
battery, ebay, macbook, mbp

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Apple Releases Battery Fix SMC Firmware Update for MacBook Air, MacBook Pro and Retina MacBook Pro MacRumors Mac Blog Discussion 55 Jun 18, 2014 11:39 PM
Best place to buy a 2008 MacBook Pro battery in Canada? CFoss MacBook Pro 3 Aug 18, 2013 12:38 PM
HELP! i don't know which macbook to buy Savapple MacBook Pro 14 Oct 23, 2012 04:31 PM
Don't buy your phones from eBay, Craigslist, pawn shops, etc. hachiman iPhone 15 Oct 13, 2012 11:04 AM
Don't buy the Retina Macbook Pro mark28 MacBook Pro 52 Jun 11, 2012 07:23 PM

Forum Jump

All times are GMT -5. The time now is 02:28 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC