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Old Oct 7, 2011, 02:11 AM   #1
cheesesteak22
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Verizon Account Locked By Accident!

I tried to log into my verizon account online and entered the wrong password one too many times and now my account is locked! I have been able to check my upgrade status through apple's website using my billing password but apparently that isn't the same as my account password. I tried to call customer service but they aren't 24 hours, so my account is still locked!

Am I going to be able to preorder through the apple website with my verizon wireless online account locked???
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Old Oct 7, 2011, 02:12 AM   #2
matthewskyle
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if you figure out your password then yes.
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Old Oct 7, 2011, 02:12 AM   #3
jav6454
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If its locked, then you'll just have to wait it out until Verizon re-opens.
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Old Oct 7, 2011, 02:12 AM   #4
lilj4425
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The same thing happened to me. I was able to add an iPhone 4 to my cart and select a data package on Apple's website just by using the last four digits of SSN.
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Old Oct 7, 2011, 02:13 AM   #5
haticK
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Verizon login password and the password the Apple site wants is definitely different. No idea what you do about a locked account, try calling Verizon or talking to someone on their live website support.
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Old Oct 7, 2011, 02:14 AM   #6
cheesesteak22
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I know my billing password and have never had a problem checking my upgrade status on the apple website using that. Is that the only password they ask for when you preorder?
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Old Oct 7, 2011, 02:14 AM   #7
Zepaw
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billing password. This is not your standard password. It is a code 1-5 characters long. I had a similar issue today. You likely set it when you set up service but forgot it like me.
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Old Oct 7, 2011, 02:15 AM   #8
haticK
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If you mean Apple they also need last 4 digits of SSN, zip code, and then your phone number obviously. Verizon just needs the number/pass.
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Old Oct 7, 2011, 02:16 AM   #9
cheesesteak22
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Quote:
Originally Posted by Zepaw View Post
billing password. This is not your standard password. It is a code 1-5 characters long. I had a similar issue today. You likely set it when you set up service but forgot it like me.
Ok, good. I just hope the fact that my account is locked wont prevent the order from being processed.
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Old Oct 7, 2011, 02:17 AM   #10
lilj4425
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Quote:
Originally Posted by cheesesteak22 View Post
I know my billing password and have never had a problem checking my upgrade status on the apple website using that. Is that the only password they ask for when you preorder?
Yes. They need that if you have one, last four digits of SSN, phone number, and zip code.
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