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Old Oct 12, 2011, 03:16 PM   #76
hulugu
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Quote:
Originally Posted by stridemat View Post
Back up you phone and then click restore instead of update. That should get you sorted. Then restore from back up when iOS 5 is installed.
Tried that and it didn't work, gave me the same error.

Might have to abandon this for the day.
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Old Oct 12, 2011, 03:17 PM   #77
TobyZiegler
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Having the same Problem with my iPhone4... internal error.
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Old Oct 12, 2011, 03:17 PM   #78
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Same issue here!
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Old Oct 12, 2011, 03:17 PM   #79
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My iphone backs up..

The software is extracted...

Then I get the error.....
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Old Oct 12, 2011, 03:17 PM   #80
jpmaffeo
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same error

Updating to 10.7.2... see if it helps... in any case not a brilliant start
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Old Oct 12, 2011, 03:18 PM   #81
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Internal error occurred.
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Old Oct 12, 2011, 03:18 PM   #82
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I did the update for my iPad 2 with no problems took about 1 hour or less. However I am doing my iPhone 4 and it downloaded the software backed up my iPhone and then it came up with a error box :

The iPhone could not be restored. An internal error occurred.

Anyone get their's to work after they rec'd the error? Has anyone called Apple or can you even get through?
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Old Oct 12, 2011, 03:19 PM   #83
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Angry

Same error here. Tried restarting my MBP, my iPhone 4, and iTunes, and nothing worked. Roommate has the same problem. I have class soon and I want it to work
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Old Oct 12, 2011, 03:19 PM   #84
dealmaker
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Now killed wife's iPhone - she won't be happy!

WTF - talk about a cluster****
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Old Oct 12, 2011, 03:20 PM   #85
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One of our iphone4s upgraded with no issues at all. Just started our iPad 2 and can't get past this internal error.

Patience.
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Old Oct 12, 2011, 03:20 PM   #86
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MY 3GS is having the same warning. Something most likely is corrupted in the download.
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Old Oct 12, 2011, 03:20 PM   #87
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Security Update 2011-006

Has anyone tried updating the security first, then upgrading to iOS5?
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Old Oct 12, 2011, 03:21 PM   #88
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iPod touch 4th gen - same issue. I restored my iPod and told it NOT to backup first and voila. Fixed. Apparently it made a valid backup right after downloading iOS 5 that I was able to restore later.
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Old Oct 12, 2011, 03:22 PM   #89
bembol
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Quote:
Originally Posted by The Game 161 View Post
My guess is there are too many doing it

Try later I say
+1

TBH, I only have the 4G touch 64GB. Picked it up today. Don't know why I'm in a rush to upgrade, don't exactly need the new features. LOL

It's annoying, hate to say it. I don't expect this from Apple.


BTW, iTunes was upgraded yesterday. Just did OSX (Lion) and restarted my iMac and still no luck. I'll wait later tonight.
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Old Oct 12, 2011, 03:22 PM   #90
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AppleCare

Just got off the phone with AppleCare. They said their network is overloaded. The errors is not on our end.
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Old Oct 12, 2011, 03:23 PM   #91
Anotoneher
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Is there a way to delete the iOS 5 update off my mac and redownload it????
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Old Oct 12, 2011, 03:23 PM   #92
asleep
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It seems like my iTunes is not re-downloading iOS5 when I try again ( and it fails )...

I wonder if my first iOS5 download was corrupted & needs to be re-downloaded/over-written???
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Old Oct 12, 2011, 03:24 PM   #93
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Same issue for me as well...
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Old Oct 12, 2011, 03:24 PM   #94
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Worked on 6th attempt, didn't do anything different. You need iTunes 10.5, that's it.
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Old Oct 12, 2011, 03:25 PM   #95
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Wow. Glad I read this thread first.

I'll hold off.
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Old Oct 12, 2011, 03:25 PM   #96
zbro90
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Where does iTunes keep the iOS 5 download? i want to delete and try to redownload it.
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Old Oct 12, 2011, 03:26 PM   #97
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I'm getting it as well

Glad it's not an isolated case
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Old Oct 12, 2011, 03:26 PM   #98
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after the third time it worked!
Just keep trying, servers are very busy apparently.
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Old Oct 12, 2011, 03:26 PM   #99
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I think I found a workaround. Instead of just hitting restore or update in iTunes, press option and click restore. Then navigate to your .ipsw file which should be located in (your user name)/Library/iTunes/iPhone Software Updates. I did this and it now is updating.
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Old Oct 12, 2011, 03:26 PM   #100
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Spoke to apple care

They are aware of the problem, and hard at working getting it fixed. This always happens with new software updates to some people simply because of a mass overload of the system.
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