The iPhone "iPhone" could not be restored. An internal error has occured. - Page 4

hulugu · Oct 12, 2011, 02:16 PM

Quote:

Originally Posted by stridemat

Back up you phone and then click restore instead of update. That should get you sorted. Then restore from back up when iOS 5 is installed.

Tried that and it didn't work, gave me the same error.

Might have to abandon this for the day.

TobyZiegler · Oct 12, 2011, 02:17 PM

Having the same Problem with my iPhone4... internal error.

applefan289 · Oct 12, 2011, 02:17 PM

Same issue here!

miamijim · Oct 12, 2011, 02:17 PM

My iphone backs up..

The software is extracted...

Then I get the error.....

jpmaffeo · Oct 12, 2011, 02:17 PM

Updating to 10.7.2... see if it helps... in any case not a brilliant start

lukekarts · Oct 12, 2011, 02:18 PM

Internal error occurred.

WizardHunt · Oct 12, 2011, 02:18 PM

I did the update for my iPad 2 with no problems took about 1 hour or less. However I am doing my iPhone 4 and it downloaded the software backed up my iPhone and then it came up with a error box :

The iPhone could not be restored. An internal error occurred.

Anyone get their's to work after they rec'd the error? Has anyone called Apple or can you even get through?

toffa813 · Oct 12, 2011, 02:19 PM

Same error here. Tried restarting my MBP, my iPhone 4, and iTunes, and nothing worked. Roommate has the same problem. I have class soon and I want it to work

dealmaker · Oct 12, 2011, 02:19 PM

Now killed wife's iPhone - she won't be happy!

WTF - talk about a cluster****

iggypod · Oct 12, 2011, 02:20 PM

One of our iphone4s upgraded with no issues at all. Just started our iPad 2 and can't get past this internal error.

Patience.

MacNut · Oct 12, 2011, 02:20 PM

MY 3GS is having the same warning. Something most likely is corrupted in the download.

Cackeezy · Oct 12, 2011, 02:20 PM

Has anyone tried updating the security first, then upgrading to iOS5?

dwarnecke11 · Oct 12, 2011, 02:21 PM

iPod touch 4th gen - same issue. I restored my iPod and told it NOT to backup first and voila. Fixed. Apparently it made a valid backup right after downloading iOS 5 that I was able to restore later.

bembol · Oct 12, 2011, 02:22 PM

Quote:

Originally Posted by The Game 161

My guess is there are too many doing it

Try later I say

+1

TBH, I only have the 4G touch 64GB. Picked it up today. Don't know why I'm in a rush to upgrade, don't exactly need the new features. LOL

It's annoying, hate to say it. I don't expect this from Apple.

BTW, iTunes was upgraded yesterday. Just did OSX (Lion) and restarted my iMac and still no luck. I'll wait later tonight.

Hawksberry · Oct 12, 2011, 02:22 PM

Just got off the phone with AppleCare. They said their network is overloaded. The errors is not on our end.

Anotoneher · Oct 12, 2011, 02:23 PM

Is there a way to delete the iOS 5 update off my mac and redownload it????

asleep · Oct 12, 2011, 02:23 PM

It seems like my iTunes is not re-downloading iOS5 when I try again ( and it fails )...

I wonder if my first iOS5 download was corrupted & needs to be re-downloaded/over-written???

bbnck · Oct 12, 2011, 02:24 PM

Same issue for me as well...

peskaa · Oct 12, 2011, 02:24 PM

Worked on 6th attempt, didn't do anything different. You need iTunes 10.5, that's it.

zipster · Oct 12, 2011, 02:25 PM

Wow. Glad I read this thread first.

I'll hold off.

zbro90 · Oct 12, 2011, 02:25 PM

Where does iTunes keep the iOS 5 download? i want to delete and try to redownload it.

feckonastick · Oct 12, 2011, 02:26 PM

I'm getting it as well

Glad it's not an isolated case

Europe calling · Oct 12, 2011, 02:26 PM

after the third time it worked!
Just keep trying, servers are very busy apparently.

icyfire · Oct 12, 2011, 02:26 PM

I think I found a workaround. Instead of just hitting restore or update in iTunes, press option and click restore. Then navigate to your .ipsw file which should be located in (your user name)/Library/iTunes/iPhone Software Updates. I did this and it now is updating.

MCKENNATECH · Oct 12, 2011, 02:26 PM

They are aware of the problem, and hard at working getting it fixed. This always happens with new software updates to some people simply because of a mass overload of the system.

Oct 12, 2011, 02:17 PM	#78
applefan289 macrumors 68000 Join Date: Aug 2010 Location: USA	Same issue here! __________________ http://www.email-standards.org/
	0

Oct 12, 2011, 02:17 PM	#80
jpmaffeo macrumors newbie Join Date: Sep 2009	same error Updating to 10.7.2... see if it helps... in any case not a brilliant start
	0

Oct 12, 2011, 02:18 PM	#82
WizardHunt macrumors Demi-God Join Date: May 2007 Location: Las Vegas, Nevada USA	I did the update for my iPad 2 with no problems took about 1 hour or less. However I am doing my iPhone 4 and it downloaded the software backed up my iPhone and then it came up with a error box : The iPhone could not be restored. An internal error occurred. Anyone get their's to work after they rec'd the error? Has anyone called Apple or can you even get through? __________________ Once you go Mac - You will Never go Back!
	0

Oct 12, 2011, 02:19 PM	#83
toffa813 macrumors regular Join Date: May 2007 Location: Chicago/IU Bloomington	Same error here. Tried restarting my MBP, my iPhone 4, and iTunes, and nothing worked. Roommate has the same problem. I have class soon and I want it to work __________________ Indiana University '14 Mid 2010 15" MBP 2.66 i7, 4GB RAM, 500GB 16GB iPhone 5 (black, obviously)
	0

Oct 12, 2011, 02:20 PM	#85
iggypod macrumors 6502a Join Date: Jun 2010	One of our iphone4s upgraded with no issues at all. Just started our iPad 2 and can't get past this internal error. Patience. __________________  MacBook Pro \|  iPhone 4 \|  iPad 3 \|  iPod Touch \|  tv
	0

Oct 12, 2011, 02:17 PM	#77
TobyZiegler macrumors newbie Join Date: Jul 2011 Location: Germany	Having the same Problem with my iPhone4... internal error.
	0

Oct 12, 2011, 02:17 PM	#79
miamijim macrumors 6502 Join Date: May 2010	My iphone backs up.. The software is extracted... Then I get the error.....
	0

Oct 12, 2011, 02:18 PM	#81
lukekarts macrumors regular Join Date: Mar 2009	Internal error occurred.
	0

Oct 12, 2011, 02:19 PM	#84
dealmaker macrumors member Join Date: Sep 2010	Now killed wife's iPhone - she won't be happy! WTF - talk about a cluster****
	0

Oct 12, 2011, 02:20 PM	#86
MacNut macrumors P6 Join Date: Jan 2002 Location: CT	MY 3GS is having the same warning. Something most likely is corrupted in the download. __________________ Remember Sandy Hook. 42 the Final Season.
	0

Oct 12, 2011, 02:20 PM	#87
Cackeezy macrumors newbie Join Date: Jun 2007 Location: San Diego, CA	Security Update 2011-006 Has anyone tried updating the security first, then upgrading to iOS5?
	0

Oct 12, 2011, 02:21 PM	#88
dwarnecke11 macrumors 6502 Join Date: Nov 2009	iPod touch 4th gen - same issue. I restored my iPod and told it NOT to backup first and voila. Fixed. Apparently it made a valid backup right after downloading iOS 5 that I was able to restore later. __________________ iMac 27" 2.93 Ghz i7 \| Samsung N150 iPhone 4S 32GB \| iPod shuffle 2GB 4G
	0

Oct 12, 2011, 02:22 PM	#90
Hawksberry macrumors newbie Join Date: Oct 2011	AppleCare Just got off the phone with AppleCare. They said their network is overloaded. The errors is not on our end.
	3

Oct 12, 2011, 02:23 PM	#91
Anotoneher macrumors member Join Date: Feb 2011	Is there a way to delete the iOS 5 update off my mac and redownload it????
	0

Oct 12, 2011, 02:23 PM	#92
asleep Contributor Join Date: Sep 2007	It seems like my iTunes is not re-downloading iOS5 when I try again ( and it fails )... I wonder if my first iOS5 download was corrupted & needs to be re-downloaded/over-written???
	0

Oct 12, 2011, 02:24 PM	#93
bbnck macrumors regular Join Date: Mar 2009	Same issue for me as well... __________________ My personal tech blog Funny Videos and Parody Videos Blog iMac 21.5" (2.5GHz Core i5)
	0

Oct 12, 2011, 02:24 PM	#94
peskaa macrumors 68020 Join Date: Mar 2008 Location: London, UK	Worked on 6th attempt, didn't do anything different. You need iTunes 10.5, that's it. __________________ rMBP 15"(2012) 2.3 i7 \| 16GB \| 256GB \| 650M iMac 27"(2011) 3.1 i5 \| 8GB \| 1TB \| 6970M DS211j 2x2TB
	0

Oct 12, 2011, 02:25 PM	#95
zipster macrumors regular Join Date: Jan 2011	Wow. Glad I read this thread first. I'll hold off.
	0

Oct 12, 2011, 02:25 PM	#96
zbro90 macrumors newbie Join Date: Aug 2011	Where does iTunes keep the iOS 5 download? i want to delete and try to redownload it.
	0

Oct 12, 2011, 02:26 PM	#97
feckonastick macrumors newbie Join Date: Sep 2008	I'm getting it as well Glad it's not an isolated case
	0

Oct 12, 2011, 02:26 PM	#98
Europe calling macrumors regular Join Date: Jun 2007 Location: The Netherlands	after the third time it worked! Just keep trying, servers are very busy apparently. __________________ 15.4" Macbook Pro 2.2 Ghz Intel Core i7, 4 Gb RAM \| OSX 10.8.3 \| 23" ACD \| iPhone4 \| TV2 \| iPad3
	0

Oct 12, 2011, 02:26 PM	#99
icyfire Thread Starter macrumors 6502 Join Date: Jan 2010	I think I found a workaround. Instead of just hitting restore or update in iTunes, press option and click restore. Then navigate to your .ipsw file which should be located in (your user name)/Library/iTunes/iPhone Software Updates. I did this and it now is updating. __________________ 2012 Macbook Air 13" Core i5 1.8ghz/8gb/128gb \| 2009 Macbook Pro 13" Core2Duo \| iPhone 5 (Verizon)
	0

Oct 12, 2011, 02:26 PM	#100
MCKENNATECH macrumors newbie Join Date: Oct 2011	Spoke to apple care They are aware of the problem, and hard at working getting it fixed. This always happens with new software updates to some people simply because of a mass overload of the system.
	0

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