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Old Oct 12, 2011, 03:26 PM   #101
Franktv415
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this just sucks!!!! i am so so so
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Old Oct 12, 2011, 03:26 PM   #102
pezasied182
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The file is not corrupted, if it was I wouldn't have been able to get mine to work eventually. My guess is that the problem is when the phone is about to get restored, it has to check in with Apple's servers. If a lot of people are doing it, you can't always make a connection with the server, so iTunes says there is an internal problem.
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Old Oct 12, 2011, 03:27 PM   #103
kerunt
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I'm in the same boat. Tried about 20 times now.

// edit - tried again and it seems to be updating; 21st try for the win!
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Old Oct 12, 2011, 03:27 PM   #104
fluxboi
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I had the same issues! Re-booted phone and iMac and it's now working. must just be the numbers trying to do it.
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Old Oct 12, 2011, 03:27 PM   #105
sv1223
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I get this too on my iPhone 3GS running 4.3.5. Tried 3 times plus installing 10.7.2 and still doesn't work. If it's happening to this many people then it has to be more than a coincidence.

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Old Oct 12, 2011, 03:28 PM   #106
Tommeh
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Had this issue as well. It seems to be an error when checking at Apple. Instead of updating I chose restore without backup ( did that already ). Tried like 5 or 6 times and now it works, iPhone is upgrading to 5.0.
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Old Oct 12, 2011, 03:28 PM   #107
rockhard
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Am I the only one getting the error "this device isn't eligible for the requested build"?

iP4, not jailbroken.
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Old Oct 12, 2011, 03:29 PM   #108
dealmaker
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This is FUBAR - they must have predicted this in the download protocol and spread the time spread for verification if it needed to ping the server - ??
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Old Oct 12, 2011, 03:29 PM   #109
guyt
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Yayyy it worked! just try try and try..
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Old Oct 12, 2011, 03:29 PM   #110
SpaceKyd
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The word I am getting is that Apple's servers are swamped and rejecting half the update requests. Keep trying. Don't go and do something that'll screw up your phone!!
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Old Oct 12, 2011, 03:30 PM   #111
sim667
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Quote:
Originally Posted by rockhard View Post
Am I the only one getting the error "this device isn't eligible for the requested build"?

iP4, not jailbroken.
Maybe worth backing up and doing a restore to current firmware then trying again?

My ipad is just restoring now, then onto my iphone
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Old Oct 12, 2011, 03:30 PM   #112
icyfire
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UPDATE: I think I found a workaround. Instead of just hitting restore or update in iTunes, press option and click restore. Then navigate to your .ipsw file which should be located in (your user name)/Library/iTunes/iPhone Software Updates. I did this and it now is updating.
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Old Oct 12, 2011, 03:30 PM   #113
WizardHunt
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Ok Here's the scoop. I tried to reboot and still same problem with the Internal error occurred. I called Apple Care and they told me it is because the servers are way overloaded. She said just keep trying or try later when things calm down some. It may be like this for a few hours she said.

So will everyone stop trying so I can get mine updated? Wishful thinking.. LOL
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Old Oct 12, 2011, 03:31 PM   #114
macsidy
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The iPhone "iPhone" could not be restored. An internal error has occured.

WE have 4 iPhone 4's in our house (uk), 2 on windows 2 on mac. Not one will accept iOS 5. none will restore or back up? Am updating to os10.7 see if thats gonna help,don't know about windows tho???
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Old Oct 12, 2011, 03:31 PM   #115
TLewis
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I'm going to raise the spectre of heresy, but has anyone seen this problem when updating via windows? All of the posts here, that mention an OS, talk about OS X.

Edit 1: never mind: I see that macsidy has problems on windows.

I'm using win7 x64 to update my 32GB 3GS and, while I'm still waiting for the music and videos to be restored, the base OS5 firmware upgrade worked (version 5.0 (9A334)).

(So far, the entire upgrade process is now around 2 hours and counting. Restoring the apps took over an hour, and restoring the music/videos will probably take another 30-45 minutes. I hope there isn't much to restore after that.)

Edit 2: Upgrade complete, no problems. It did take around 2.5 hours, though.

Last edited by TLewis; Oct 12, 2011 at 03:57 PM.
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Old Oct 12, 2011, 03:31 PM   #116
ECUpirate44
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Im getting it too. I just keep hitting update hoping it will go through lol.
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Old Oct 12, 2011, 03:32 PM   #117
tharepairguy
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Apple servers are slammed

LOL getting the same error but didn't read through all the comments...

Called Apple and the Tech told me that I needed to purchase Lion to get ios5 on my ipad and iphone4. What a joke! I told him that didn't sound right and he better check that out. I hung up while on hold because I finally got it to go through. I'm on snow leopard.

So keep trying!
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Old Oct 12, 2011, 03:34 PM   #118
trishann4
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Same problem on Windows
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Old Oct 12, 2011, 03:34 PM   #119
dealmaker
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On attempt number 25 so far!!!!
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Old Oct 12, 2011, 03:34 PM   #120
kirchnrd
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Took three tries here after getting this error. Have new iTunes, old lion. Now I am slowwwwwwwly restoring iPhone apps...
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Old Oct 12, 2011, 03:34 PM   #121
bbnck
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Finally working! Just keep trying, it should eventually work.
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Old Oct 12, 2011, 03:35 PM   #122
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Originally Posted by peskaa View Post
Worked on 6th attempt, didn't do anything different. You need iTunes 10.5, that's it.
Hoping this comes true for me!! Attempt no 5 now...

EDIT: Nope. Onto 6...
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Last edited by cambookpro; Oct 12, 2011 at 03:40 PM.
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Old Oct 12, 2011, 03:36 PM   #123
sim667
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Originally Posted by tharepairguy View Post
LOL getting the same error but didn't read through all the comments...

Called Apple and the Tech told me that I needed to purchase Lion to get ios5 on my ipad and iphone4. What a joke! I told him that didn't sound right and he better check that out. I hung up while on hold because I finally got it to go through. I'm on snow leopard.

So keep trying!
I can confirm you dont need lion, im running snow leopard too.
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Old Oct 12, 2011, 03:37 PM   #124
swastik
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Guess I was a little lucky then, it went through in the 3rd try!

It is actually doing it as I write this. Touchwood.

P.S.: First post!
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Old Oct 12, 2011, 03:38 PM   #125
Anotoneher
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I'm about to flip out. Failed for the 27th time and now NOTHING on my iPhone works. All the apps force close and I can't even open my email.
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