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Old Oct 12, 2011, 02:38 PM   #126
ru4real
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FIXED: Internal error / trouble updating

I know there are a lot of threads already about the error, so I'm sorry about starting ANOTHER one. However, since there are so many threads I don't want my fix to get lost in the clutter.

Description of MY problem: (or skip straight to the solution shown below)

Things were going great at first - I got in right at 1:05, downloaded at a reasonable speed, watched as my setup ran through a backup / update routine. Everything seemed to be going fine until I saw that my phone was up and running and had some little intro to run through. I followed the on screen instructions for accepting the new TOS and setting up my iCloud (Apple ID) account. Unlike all previous iPhone/iPod experiences I have had in the past, I noticed that my computer was still doing a restore, and yet I was still able to use my iPhone. I'm used to my iPhone being locked during sync/backup/restore operations, but I figured maybe they'd just learned how to get around this issue.

So, I end up on the home screen for my phone, some of my apps are there (and in their correct folders, more on that later), but not all. That's ok, since my computer is still doing a restore. I noticed that the newsstand app is right on my home screen though, and I'd really rather it in my "Apple" folder, so I do a long press and try to move it. This failed, since (as I later learned) newsstand can't go IN a folder, because it actually IS a folder. Then I notice something else, the app that was restored to my iphone while I was doing this isn't in the folder it is supposed to be in. Weird... --> drag --> drop. Solved.

Except... then I notice that ALL of my 160+ apps aren't going into their folders. D'oh! That's going to be a lot of extra work. Oh well, I decide to leave the phone to do it's thing.

Restore wraps up... and I get an error message on my computer!

"an error occurred while restoring this iphone (-34)"

That's not good... oh. None of my 3rd party apps will open. Also NOT GOOD.

I try to do a restore. I get the dreaded "An internal error has occurred" message that so many people are experiencing. I try a DFU restore. Same deal.

At this point I figure my iphone is pooched and figure I'll have to go to the genius bar. Then I notice on the forum that so many people are having the same problem, so I play with it a bit. And solved it. Here's how:

The Solution
  1. Don't use your computer to reset your phone, since it's obviously not working. Instead, go onto the phone itself and in the settings area reset it to factory defaults & delete all your data. You have a backup (hopefully) on you computer, so this shouldn't be a problem.
  2. Run through on screen introduction / setup of iOS 5
  3. Plug phone into your computer
  4. Your computer should recognize the phone as a "new" phone, and ask if you want to set it up as a new device or restore from backup. Restore it from your backup. You may need to run through the on screen iOS 5 setup again, but once you've done that then leave the phone alone while it does a restore. Do not mess around with the phone as it is restoring from your backup. It is my assumption that this is what caused the corruption in the first place.
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Old Oct 12, 2011, 02:39 PM   #127
ibcj
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How many iPhones has Apple sold and how much cash do they have in the bank ? This is not the first iOS upgrade, so they should have some idea as to how much traffic they can expect.
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Old Oct 12, 2011, 02:40 PM   #128
ru4real
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I also had a problem and managed to fix it: http://forums.macrumors.com/showthread.php?t=1247639
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Old Oct 12, 2011, 02:41 PM   #129
Ashwood11
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I had no problems.
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Old Oct 12, 2011, 02:41 PM   #130
JamieYeap91
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tried for the umpteenth times already still getting the same error. what does that mean actually? internal error occurred? apple or me?
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Old Oct 12, 2011, 02:41 PM   #131
MarceePauff
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Might just be coincidence but putting my 3GS into airplane mode worked. *shrug*
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Old Oct 12, 2011, 02:42 PM   #132
jackmbriggs
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Quote:
Originally Posted by icyfire View Post
I'm trying to update my Verizon iPhone 4 running 4.2.10 to iOS 5. I keep getting the message "The iPhone "iPhone" could not be restored. An internal error has occured." Tried using DFU mode and same problem. Any suggestions? P.S. it is not jailbroken.



UPDATE: I think I found a workaround. Instead of just hitting restore or update in iTunes, press option and click restore. Then navigate to your .ipsw file which should be located in (your user name)/Library/iTunes/iPhone Software Updates. I did this and it now is updating.
mine started but didnt not finish after trying this same error
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Old Oct 12, 2011, 02:42 PM   #133
Jack06
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All sorted, thanks guys
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Old Oct 12, 2011, 02:42 PM   #134
Wrathwitch
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Getting it too. What picks my a$$ is that you have to wait for the useless back up every time rather than just plowing into the install!!!!

Damn this all to hell.
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Old Oct 12, 2011, 02:44 PM   #135
bigkito
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Is there any way i can stop it from backing up every time i try to update? I already backed up in 3 attempts with internal error results

----------

Quote:
Originally Posted by Wrathwitch View Post
Getting it too. What picks my a$$ is that you have to wait for the useless back up every time rather than just plowing into the install!!!!

Damn this all to hell.
****in annoying.
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Old Oct 12, 2011, 02:44 PM   #136
g0odfr1end102
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Glad it worked for you OP, but this trick ain't working for me... Can someone please help me, I'm getting desperate
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Old Oct 12, 2011, 02:45 PM   #137
fel10
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I'm having the same problem with my iPod and iPhone. Don't know what to do
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Old Oct 12, 2011, 02:46 PM   #138
MakX
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An unknown error occurred (3002). Ugghhhhh. What is this.
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Old Oct 12, 2011, 02:46 PM   #139
razzzat
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download .ipsw file

I just downloaded the ipsw file. And updated my ipad.

The link can be found in this article.

http://techie-buzz.com/mobile-news/i...oad-links.html
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Old Oct 12, 2011, 02:47 PM   #140
Digitalflick
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i put phone into DFU mode first. then it took about 10 tries to restore with ios5. updating now.
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Old Oct 12, 2011, 02:47 PM   #141
stevelaw
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Finally Updated

Took me 7 or 8 tries, but it finally updated. Didn't reboot / reset / download updated OS X, just kept trying.
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Old Oct 12, 2011, 02:48 PM   #142
jamesferguson
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Problem

I too, are having problems with this. Do we just need to keep trying? Or is there an actual problem?
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Old Oct 12, 2011, 02:48 PM   #143
Hawksberry
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It worked after 16 tries. Network issues.
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Old Oct 12, 2011, 02:49 PM   #144
Franktv415
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this takes so long. backing up then get this error WTF!!!!!!
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Old Oct 12, 2011, 02:49 PM   #145
trishann4
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Hang in there

Mine's working now - didn't do anything differently.
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Old Oct 12, 2011, 02:50 PM   #146
sandhugu
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I had the same problem as well. I just unlocked (passcode) my iPhone 4 (16Gb) and update worked after that. I hope this will help
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Old Oct 12, 2011, 02:50 PM   #147
musika
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Airplane mode fixed it for me!!!!
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Old Oct 12, 2011, 02:51 PM   #148
yayitsezekiel
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Guys it took me about 12-15 times, but I eventually got it! You just need to keep trying to restore and you'll eventually get it.
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Old Oct 12, 2011, 02:52 PM   #149
blkonblk17
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Quote:
Originally Posted by yayitsezekiel View Post
Guys it took me about 12-15 times, but I eventually got it! You just need to keep trying to restore and you'll eventually get it.
Yes, I agree. Keep trying. I finally got through!!
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Old Oct 12, 2011, 02:53 PM   #150
fel10
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Ok, my iPod worked, finally. I feel much better now. Hopefully I won't have any issues updating my iPad and iPhone.
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