Go Back   MacRumors Forums > News and Article Discussion > iOS Blog Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old Oct 15, 2011, 05:26 PM   #1
MacRumors
macrumors bot
 
Join Date: Apr 2001
Apple Caused iPhone 4S Activation Issues?






Tales of activation problems on all three U.S. carriers were widespread yesterday. An InformationWeek article claimed that the problem was not with the carriers, but instead was on Apple's end -- specifically with iTunes activation:
Quote:
It was suggested to me by someone with knowledge of the situation that Apple's servers are most likely to blame for the problems. An employee at one of the three major carriers who asked not to be named told me in an email, "Yes, my IT people aren't happy. The activation issue is out of the Apple stores ... on all carriers."
An article on iSource.com claims Apple had a "system issue" around 11:30AM Pacific time that affected activation of all iPhones.

Regardless of the difficulties, it seems iPhone 4S launch day was a success for Sprint, AT&T and Apple -- though Verizon oddly didn't announce any launch-day sales figures -- with most customers getting their activation issues worked out, eventually.

Article Link: Apple Caused iPhone 4S Activation Issues?
MacRumors is offline   -1 Reply With Quote
Old Oct 15, 2011, 05:30 PM   #2
tigres
macrumors 68040
 
tigres's Avatar
 
Join Date: Aug 2007
Location: Land of the Free-Waiting for Term Limits
So...
Activation issues, Siri Issues, iOS5 upgrade issues, iCloud issues.

Well, they sold some iPhones, that's for certain. Not their finest hour however, at least I got pretty beat up by it.
__________________
Quicker than two shakes of a lambs tail
tigres is offline   -2 Reply With Quote
Old Oct 15, 2011, 05:35 PM   #3
tasset
macrumors 6502
 
Join Date: May 2007
Can someone explain to me why the phones have to go through an 'activation' process at all? I mean, to get it in your hands you already have to dish out a couple hundred bucks, sign a contract most likely. You are ALREADY locked in. What the heck are they afraid of? I don't believe there is such an issue with iPod Touch or iPad (maybe it works similar though).
If it was to prevent theft I could see, but every other week on here there is a story about a gang rushing an Apple store and making out with thousands of dollars of iPhones/iPads. This 'activation' process seems to be more unfriendly to real customers than criminals.
tasset is offline   -5 Reply With Quote
Old Oct 15, 2011, 05:39 PM   #4
marksman
Banned
 
Join Date: Jun 2007
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

Verizon just got the 4 not that long ago so would not be surprised by their lower sales. Also their original launch was underwhelming. I think people who use their phones with data need a faster network thus Verizon rules the faux smartphone android market where the average user only uses a tiny fraction of data of an iPhone user.

----------

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

Quote:
Originally Posted by tasset
Can someone explain to me why the phones have to go through an 'activation' process at all? I mean, to get it in your hands you already have to dish out a couple hundred bucks, sign a contract most likely. You are ALREADY locked in. What the heck are they afraid of? I don't believe there is such an issue with iPod Touch or iPad (maybe it works similar though).
If it was to prevent theft I could see, but every other week on here there is a story about a gang rushing an Apple store and making out with thousands of dollars of iPhones/iPads. This 'activation' process seems to be more unfriendly to real customers than criminals.
There are a lot of bacjebd services provided like visual voice mail, siri, notifications etc and beyond that there are probably other reasons.

Last edited by OllyW; Oct 16, 2011 at 04:35 AM. Reason: merge
marksman is offline   -6 Reply With Quote
Old Oct 15, 2011, 05:46 PM   #5
sapporobaby
Banned
 
Join Date: Sep 2007
Location: 3 earth minutes from your location....
Quote:
Originally Posted by marksman View Post
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)



There are a lot of bacjebd services provided like visual voice mail, siri, notifications etc and beyond that there are probably other reasons.
BS. This only goes on in the US. EMEA customers don't have this problem. Let's drop Visual Voicemail for the sake of argument. Your point is rendered moot as all phones are now on par. Android does not have this problem, nor does SE, nor Nokia. It is the operators pure and simple.
sapporobaby is offline   0 Reply With Quote
Old Oct 15, 2011, 05:55 PM   #6
wordoflife
macrumors 604
 
wordoflife's Avatar
 
Join Date: Jul 2009
The customers don't care who caused the bottle neck. At the end of the day, the customers are going to point their fingers at the carriers.
wordoflife is offline   7 Reply With Quote
Old Oct 15, 2011, 06:07 PM   #7
Celtic-moniker
macrumors regular
 
Join Date: Jun 2009
Location: Brisbane, Australia.
Quote:
Originally Posted by tigres View Post
So...
Activation issues, Siri Issues, iOS5 upgrade issues, iCloud issues.

Well, they sold some iPhones, that's for certain. Not their finest hour however, at least I got pretty beat up by it.
What Siri issues?

I haven't had any Siri issues. I had a brief iCloud password issue, which rectified itself, and only ever showed me a warning, despite still actually getting my email.

No activation issues here either.
Celtic-moniker is offline   3 Reply With Quote
Old Oct 15, 2011, 06:08 PM   #8
RoelJuun
macrumors 6502
 
Join Date: Aug 2010
Location: Netherlands
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

Apple has the activation numbers of all carriers combined.. No wonder.
RoelJuun is offline   0 Reply With Quote
Old Oct 15, 2011, 06:21 PM   #9
jffmrk
macrumors newbie
 
Join Date: Apr 2010
Location: California
No problems here

I got 2 Verizon iPhone4S yesterday morning. I activated both of them fine around 12:15pm PT. It took only a couple minutes before the activation complete message showed up.
__________________
2012 15" MacBook Pro, 16GB RAM, 2.7GHz i7 // iPad2 16GB White // Verizon iPhone5 16GB White
jffmrk is offline   0 Reply With Quote
Old Oct 15, 2011, 06:28 PM   #10
zeromeus
macrumors regular
 
Join Date: Oct 2008
Location: SOCAL
Quote:
Originally Posted by Celtic-moniker View Post
What Siri issues?

I haven't had any Siri issues. I had a brief iCloud password issue, which rectified itself, and only ever showed me a warning, despite still actually getting my email.

No activation issues here either.
I have no problem with activation. Of course, my iPhone didn't come until 8:03PM. I DID encounter a problem with Siri, though. I keep getting, "Unable to reach server." messages. This morning I woke up and Siri works!
zeromeus is offline   2 Reply With Quote
Old Oct 15, 2011, 06:30 PM   #11
haydn!
macrumors 6502
 
Join Date: Nov 2008
Quote:
Originally Posted by sapporobaby View Post
Android does not have this problem, nor does SE, nor Nokia. It is the operators pure and simple.
But when has Sony E, Nokia or any single Android handset maker attempted to active 1million+ handsets in a single day?

I think if you take into account the scale of the iPhone launch, to expect no problems at all is a little unrealistic. Apples servers are more than capable of handling everyday usage, but product launch days like this are just a handful of peak days per year.
haydn! is offline   9 Reply With Quote
Old Oct 15, 2011, 06:36 PM   #12
nebo1ss
macrumors 68000
 
Join Date: Jun 2010
Quote:
Originally Posted by haydn! View Post
But when has Sony E, Nokia or any single Android handset maker attempted to active 1million+ handsets in a single day?

I think if you take into account the scale of the iPhone launch, to expect no problems at all is a little unrealistic. Apples servers are more than capable of handling everyday usage, but product launch days like this are just a handful of peak days per year.
You are missing the point when you buy a Nokia or Samsung phone it works out of the box. There is no activation process. This all part of Apple desire for control that this process even exist.
nebo1ss is offline   -4 Reply With Quote
Old Oct 15, 2011, 06:49 PM   #13
sapporobaby
Banned
 
Join Date: Sep 2007
Location: 3 earth minutes from your location....
Quote:
Originally Posted by nebo1ss View Post
You are missing the point when you buy a Nokia or Samsung phone it works out of the box. There is no activation process. This all part of Apple desire for control that this process even exist.
Thank you for explaining that so that I didn't have to....
sapporobaby is offline   -5 Reply With Quote
Old Oct 15, 2011, 07:29 PM   #14
Tronic
macrumors 6502
 
Join Date: Jun 2009
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

Rumor has it that each carrier was given a certain channel into iTunes for activations and these channels were being overloaded. The reason there were so many AT&T threads is due to the fact that they have the most iPhone users in the US. My dad works for AT&T corporate and said that the activation of non-iPhones was smooth all day so therefore he also suspects apple is to blame.
Tronic is offline   1 Reply With Quote
Old Oct 15, 2011, 07:45 PM   #15
Finiksa
macrumors 6502a
 
Finiksa's Avatar
 
Join Date: Feb 2003
Location: Australia
Quote:
Originally Posted by nebo1ss View Post
You are missing the point when you buy a Nokia or Samsung phone it works out of the box. There is no activation process. This all part of Apple desire for control that this process even exist.
That's not true, Nokia and other phones are locked in the factory and have carrier specific firmware installed in the factory. iPhones are identical and unlocked out of the factory, they're locked to a carrier (if at all) during activation.

Other phones also need to be activated, specifically GSM SIMs (usually while removed from the phone) and CDMA ESNs however this is done by the carrier in store or at the carriers office before shipping the phone. With iPhone you have the ability to do the activation yourself at home (theoretically).
__________________
Mac mini - Core i5 2.5GHz (with Crucial M4 SSD)
iPhone 4s 16GB White
New iPad 32GB Wi-Fi White
Finiksa is offline   6 Reply With Quote
Old Oct 15, 2011, 07:49 PM   #16
minik
macrumors 65816
 
Join Date: Jun 2007
Location: Bellevue, WA
I spent 3.5 hours (from 8:15AM to 11:45AM PDT) yesterday with 2 different Apple Store employees, 2 on-site AT&T employees, and 3 phone calls with AT&T just to get one iPhone 4S. I'm already an AT&T customer with an iPhone 4, but I wanted to port my other T-mobile number to the new iPhone 4S. The SIM card inside the iPhone 4S was bad too.

It kept on going through the re-activation loop and I saw 8 different phone numbers under my name. The store employee told me to come back (today) and let the system clean out my records.

I came back to the store this morning and a new Apple employee tried to handle my problem which wasn't the best. Anyhow, I hunted down the worker who handled my case yesterday. We all stood right next to 3 AT&T employees with their laptop and doing all kinds of return/purchase/return/activate/re-activate, 90 mins later I walked out with the iPhone 4S.

I just let them do their 'job' without being angry at them.
__________________
Flickr, twitter.
minik is offline   5 Reply With Quote
Old Oct 15, 2011, 08:11 PM   #17
Rodimus Prime
Banned
 
Join Date: Oct 2006
Quote:
Originally Posted by Finiksa View Post
That's not true, Nokia and other phones are locked in the factory and have carrier specific firmware installed in the factory. iPhones are identical and unlocked out of the factory, they're locked to a carrier (if at all) during activation.

Other phones also need to be activated, specifically GSM SIMs (usually while removed from the phone) and CDMA ESNs however this is done by the carrier in store or at the carriers office before shipping the phone. With iPhone you have the ability to do the activation yourself at home (theoretically).
does not change the fact that out of the box the others work. Android they all hit Google servers but the phone can work with out receiving any activation return from Google as things finishing linking up the phone side works.

Apple well the phones do not work at all and from that mess it causes a lot of problems.
Apple could easily of solve those problems by prelocking the phones. They could easily change it later on but right off the back they are locked.

This is Apple caused problem. Apples is at fault here.
Rodimus Prime is offline   -2 Reply With Quote
Old Oct 15, 2011, 08:26 PM   #18
nebo1ss
macrumors 68000
 
Join Date: Jun 2010
Quote:
Originally Posted by Finiksa View Post
That's not true, Nokia and other phones are locked in the factory and have carrier specific firmware installed in the factory. iPhones are identical and unlocked out of the factory, they're locked to a carrier (if at all) during activation.

Other phones also need to be activated, specifically GSM SIMs (usually while removed from the phone) and CDMA ESNs however this is done by the carrier in store or at the carriers office before shipping the phone. With iPhone you have the ability to do the activation yourself at home (theoretically).
There is a world of difference between the need to activate a SIM and to activate an actual phone. SIMS always need to be activated because this is part of the billing process to associate the account with the user. There is no need to activate a phone.

I Should be able to take an Iphone out of the box and put an active sim in it and it should work. That unfortunately does not happen but I can assure you it happens with every other device.
nebo1ss is offline   1 Reply With Quote
Old Oct 15, 2011, 08:28 PM   #19
kleinias
macrumors regular
 
Join Date: Aug 2007
Quote:
Originally Posted by marksman View Post
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

Verizon just got the 4 not that long ago so would not be surprised by their lower sales. Also their original launch was underwhelming. I think people who use their phones with data need a faster network thus Verizon rules the faux smartphone android market where the average user only uses a tiny fraction of data of an iPhone user.
I'm unsure that any of what you wrote is actually accurate at all (rather surprising considering your forum username). First, I was under the impression that Verizon's iPhone 4 launch was reasonably successful. Next, I've used an iPhone 4 (and now 4S) on both Verizon's and AT&T's network and the consensus actually seems to be that both networks have their faults.

Verizon's network is superior when it comes to coverage and consistency and AT&T's can offer superior data speeds when you have a good connection. It seems quite unlikely that any of that really has to do with why folks get an iPhone or Android phone on Verizon's network (or AT&T's for that matter). I mean, wouldn't a persons first guess be that a lot of folks have Android phones on Verizon because Verizon didn't offer the iPhone until fairly recently.

Lastly, I fully realize this is a Apple-centric forum and I'm an iPhone (and Mac) user (and I've never owned an Android phone), but calling Android phones "faux smartphone(s)" makes you sound as petty as when they say the same thing regarding Apple products.
kleinias is offline   10 Reply With Quote
Old Oct 15, 2011, 08:44 PM   #20
Slurpy2k8
Banned
 
Join Date: Feb 2008
Who cares where it was cause from? Everyone could have predicted there would be activation issues the first day. You have that many people hitting the servers, something has to give, and usually does. What the hell did you expect? But it's over now, so you can move along with your lives. There's not a single company on the planet that can handle the amount of traffic generated yesterday without issue.
Slurpy2k8 is offline   2 Reply With Quote
Old Oct 15, 2011, 08:45 PM   #21
tranceme
macrumors member
 
Join Date: Jan 2006
Location: California, US
Quote:
Originally Posted by nebo1ss View Post
You are missing the point when you buy a Nokia or Samsung phone it works out of the box. There is no activation process. This all part of Apple desire for control that this process even exist.
Wrong. Not all Samsung phones come ready and activated. You're broad statement is incorrect. And, the process is different depending on the carrier. Heck, on Sprint, Epic requires going through a few steps. I agree that phone should be ready to roll.
tranceme is offline   4 Reply With Quote
Old Oct 15, 2011, 10:06 PM   #22
bretm
macrumors 68000
 
Join Date: Apr 2002
Quote:
Originally Posted by nebo1ss View Post
There is a world of difference between the need to activate a SIM and to activate an actual phone. SIMS always need to be activated because this is part of the billing process to associate the account with the user. There is no need to activate a phone.

I Should be able to take an Iphone out of the box and put an active sim in it and it should work. That unfortunately does not happen but I can assure you it happens with every other device.
Well I don't know what they were doing, but my wife's Atrix tool hours to get up and running and they did it on the store while I twiddled my thumbs.
bretm is offline   2 Reply With Quote
Old Oct 15, 2011, 10:47 PM   #23
longofest
Editor emeritus
 
longofest's Avatar
 
Join Date: Jul 2003
Location: Falls Church, VA
Send a message via AIM to longofest
Quote:
Originally Posted by Celtic-moniker View Post
What Siri issues?

I haven't had any Siri issues. I had a brief iCloud password issue, which rectified itself, and only ever showed me a warning, despite still actually getting my email.

No activation issues here either.
I've had plenty of Siri issues, and I've seen plenty of other people (via twitter or reviews) saying that Siri isn't very reliable.

Some of the issues I've had is it says "I can't find the network" even though I am connected to a perfectly good WiFI signal. Oh, and then there's the issue where it answers a question you asked two times ago. And then there's the issue where it doesn't understand you at all.

Siri has proven itself to be of Alpha quality, not even deserving a "Beta" label in my opinion. It is a really cool concept for sure, but Apple would have better served their customers by holding back - maybe demoing it- releasing the iPhone 4S, and saying it would come as a free update to iPhone 4S users later when it had the kinks worked out.

----------

Quote:
Originally Posted by Slurpy2k8 View Post
Who cares where it was cause from? Everyone could have predicted there would be activation issues the first day. You have that many people hitting the servers, something has to give, and usually does. What the hell did you expect? But it's over now, so you can move along with your lives. There's not a single company on the planet that can handle the amount of traffic generated yesterday without issue.
Actually, Amazon handles that and more during the holiday sales rush (specifically Black Friday). There is dynamically scaling cloud technology out there to handle just such situations, and some companies have employed it successfully (Amazon being one). I can't for the life of me figure out why Apple hasn't figured out how to employ cloud better yet.

I even have heard rumblings that they used some of Amazon's AWS/EC2 for iCloud, yet they clearly didn't do a good enough implementation.
__________________
Never falling under anyone's Reality Distortion Field: Tech Perfect
longofest is offline   -1 Reply With Quote
Old Oct 16, 2011, 01:50 AM   #24
chrisburton83
macrumors newbie
 
Join Date: Feb 2010
just take a deep breath

alright people. i know we are all frustrated, but why is everyone so angry on this thread! just because you had a bad experience, or don't like how apple (or any carrier) handled this launch, doesn't mean we have to be so mean to each other... or any employee of these companies.

My wife and I each got a 4s, and had problems all day with activation, iCloud login, and siri. But we have freaking amazing phones that both work perfectly today! I get frustrated too with tech issues, but geez... no one is making me buy anything. and i am pretty lucky to be able to have such a fancy phone.

let's take all of our pent up anger out on something else... like world famine or something. i dunno.

i leave you with this luis c.k. bit that will hopefully make us all stop to think before we get so angry about a dumb phone.

(this is him doing a version of it on conan, but check out his special called 'hilarious')
http://www.youtube.com/watch?v=-LkusicUL2s
chrisburton83 is offline   0 Reply With Quote
Old Oct 16, 2011, 01:51 AM   #25
BC2009
macrumors 68000
 
BC2009's Avatar
 
Join Date: Jul 2009
Quote:
Originally Posted by Celtic-moniker View Post
What Siri issues?

I haven't had any Siri issues. I had a brief iCloud password issue, which rectified itself, and only ever showed me a warning, despite still actually getting my email.

No activation issues here either.
All weekend long Siri has been sporadically telling me that it cannot connect to the servers or to the network. This is even more frustrating when basic voice dialing fails to work because Siri uses the server for voice processing. This is why Apple called it "beta" and this is why Apple usually does not release a marquee feature as "beta". I'm glad to hear your launch weekend experience has been solid, but my wife and I have had a different experience.
BC2009 is offline   0 Reply With Quote

Reply
MacRumors Forums > News and Article Discussion > iOS Blog Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Network Issues: Library Streaming issues caused by multi router set-up taylord22 Mac Peripherals 0 Jan 3, 2014 01:34 PM
Performance issues - caused by mouse? crustyjugglers MacBook Pro 0 Aug 30, 2013 05:47 PM
Verizon iPhone 5 Activation Issues alan111 iPhone 1 Jan 12, 2013 07:22 PM
iPhone 5 Activation Issues morganknorr iPhone Tips, Help and Troubleshooting 2 Dec 26, 2012 12:37 AM
Network issues caused by Macbook Pro bisnicks Mac Basics and Help 1 Dec 24, 2012 10:30 PM

Forum Jump

All times are GMT -5. The time now is 04:12 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC