Hi,
I had an issue with my iPhone 4S (sleep button was stuck) and I requested service on the 15th of this month.
I received my prepaid packaging on the 18th and shipped off my 4S on the same day.
Royal Mails Track & Trace service has not budged, nor has Apples repair page:
I received a box from Apple about a week later and was really excited to get my phone back, but no, I open it up to fine a bubble packet with a really bad conditioned iPhone 4.
I've been in contact with Margaret Lordan, Executive Relations at Apple Sales International a few times but to be honest, I'm not getting anywhere; according to their technical team I sent an iPhone 4, but I did not - I have mentioned a few times that I wanted my packaging to be inspected but no joy (I can see a lot of articles about this happening prior to delivery of Apple products via Google..)
I'm keeping my cool at the moment because my father took his own life this month and I really don't need any more stress but this is absolutely silly.
I just sent off another email, this time to:
I love Apple and I think their customer support is excellent but unfortunately I'm not seeing much of it right now.
Has anyone had a similar experience or has any advice? I'm clueless, I don't even know where I stand right now.
Regards,
I had an issue with my iPhone 4S (sleep button was stuck) and I requested service on the 15th of this month.
I received my prepaid packaging on the 18th and shipped off my 4S on the same day.
Royal Mails Track & Trace service has not budged, nor has Apples repair page:
I received a box from Apple about a week later and was really excited to get my phone back, but no, I open it up to fine a bubble packet with a really bad conditioned iPhone 4.
I've been in contact with Margaret Lordan, Executive Relations at Apple Sales International a few times but to be honest, I'm not getting anywhere; according to their technical team I sent an iPhone 4, but I did not - I have mentioned a few times that I wanted my packaging to be inspected but no joy (I can see a lot of articles about this happening prior to delivery of Apple products via Google..)
I'm keeping my cool at the moment because my father took his own life this month and I really don't need any more stress but this is absolutely silly.
I just sent off another email, this time to:
- CEO of Royal Mail
- Operations Manager of Royal Mail
- Head of Data & Information of Royal Mail,
- Tim Cook
- Margaret Lordan
- Chief Executive of The Office of Fair Trading
- Jonathan Ive
- Steve Downling
- Gizmodo, BBC News, Engadget, Mashable, TechCrunch and Wired
I love Apple and I think their customer support is excellent but unfortunately I'm not seeing much of it right now.
Has anyone had a similar experience or has any advice? I'm clueless, I don't even know where I stand right now.
Regards,
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