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Old Nov 25, 2011, 01:39 PM   #1
SethRogen
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Dent in Macbook Pro. Will Apple fix it?

I received my 15' inch Macbook Pro exactly 14 days ago from today.

So here's what happened. I'm visiting family during Thanksgiving. My older cousin and I were playing Halo: Reach and my 9-year old cousin wanted to play. Well he got really impatient and started screaming, and the little brat took my brand new Macbook Pro and dropped it right on the ground (but it fell on a rug) and closed right shut.

As you can imagine, I am super pissed right now.

There are two dents, right side of the screen (aluminum), and bottom right of where the keyboard lies, but on the aluminum, and scratches where the dents are. He dropped my laptop when it was open.

I bought the extended warrenty. Would this be covered by my warranty and be able to fix it?
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Old Nov 25, 2011, 01:41 PM   #2
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No.
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Old Nov 25, 2011, 01:41 PM   #3
Intell
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That is not covered in the warranty.
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Old Nov 25, 2011, 01:44 PM   #4
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applecare doesnt cover ill-mannered kids. go buy a speck case and try to forget about it.
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Old Nov 25, 2011, 01:48 PM   #5
SethRogen
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Quote:
Originally Posted by chuffman15 View Post
applecare doesnt cover ill-mannered kids. go buy a speck case and try to forget about it.
WTF? Why isn't it covered?

I literally received this 14 days ago so I'm really angry...

----------

And how much does it usually cost to fix?

----------

How much does it cost to fix? I called Apple tech. support, and they didn't know nor knew it was covered or not?
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Old Nov 25, 2011, 01:49 PM   #6
GTANJ
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Quote:
Originally Posted by SethRogen View Post
WTF? Why isn't it covered?

I literally received this 14 days ago so I'm really angry...

----------

And how much does it usually cost to fix?

----------

How much does it cost to fix? I called Apple tech. support, and they didn't know nor knew it was covered or not?
It is not covered because Apple is not responsible for people being careless with their products. It will probably cost a lot more to fix it then to just forget about it, as long as everything still works fine.
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Old Nov 25, 2011, 01:49 PM   #7
TheJing
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Why would it be covered?
Apple would have to pay many millions just because their customers can't take care of their products. Try to throw your TV out the windows and call the company and ask them for a refund.
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Old Nov 25, 2011, 01:50 PM   #8
SethRogen
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So how much does it cost to fix dents?
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Old Nov 25, 2011, 01:53 PM   #9
TheJing
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I think you'd have to buy a new screen and a new case. I don't know about the price but quite a lot, especially the screen.
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Old Nov 25, 2011, 01:53 PM   #10
GGJstudios
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Originally Posted by SethRogen View Post
WTF? Why isn't it covered?
It's not covered because your Mac comes with a warranty, not insurance. Warranty only covers manufacturing defects, not damage from accidents.
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Old Nov 25, 2011, 01:54 PM   #11
SethRogen
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I think you'd have to buy a new screen and a new case. I don't know about the price but quite a lot, especially the screen.
It's not the screen, it's around it. Corner/sidelines.

Would it be more than $400?
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Old Nov 25, 2011, 02:00 PM   #12
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Quote:
Originally Posted by SethRogen View Post
It's not the screen, it's around it. Corner/sidelines.

Would it be more than $400?

I believe its a big job because of the design, i dont think its easy to take the screen out of the casing as its all glued together in the manufacturing
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Old Nov 25, 2011, 02:06 PM   #13
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Same reason when you buy a car and the same kid rides his bike into the side of it and dents the door, the manufacturers dont cover it under warranty.



Quote:
Originally Posted by SethRogen View Post
WTF? Why isn't it covered?

I literally received this 14 days ago so I'm really angry...

----------

And how much does it usually cost to fix?

----------

How much does it cost to fix? I called Apple tech. support, and they didn't know nor knew it was covered or not?
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Old Nov 25, 2011, 02:13 PM   #14
chuffman15
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its gonna be expensive. you would need a whole unibody. that cant be cheap and only apple would have them. then when you got it, you would have to take the thing completly apart. id call foxconn.
im sure ifixit has a teardown.
id break that kids fingers and then go after the kids parents
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Old Nov 25, 2011, 02:14 PM   #15
fat jez
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screen is a sealed unit, so regardless that it's only the aluminium that's dented, they have to swap the whole thing. It would have cost me 400 in the UK for a screen replacement last year, had Apple not fixed it as a good will gesture, seeing as how I was about a month out of warranty.
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Old Nov 25, 2011, 02:15 PM   #16
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Quote:
Originally Posted by chuffman15 View Post
its gonna be expensive. you would need a whole unibody. that cant be cheap and only apple would have them. then when you got it, you would have to take the thing completly apart. id call foxconn.
im sure ifixit has a teardown.
id break that kids fingers and then go after the kids parents
yup, hand it to you aunt and uncle and tell them they jsut bought a MBP
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Old Nov 25, 2011, 02:17 PM   #17
happle
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damn that sucks man. i would be ****ing livid. but i would ask your aunt and uncle to pay...did the little kid pick it up and drop it on purpose? if so they should definitely pay. my guess is it would cost around $700 to fix. post some pics of it though so we can see.
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Old Nov 25, 2011, 02:20 PM   #18
trikky
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Quote:
Originally Posted by SethRogen View Post
WTF? Why isn't it covered?

I literally received this 14 days ago so I'm really angry
You should be really angry with the spoiled brat relative of yours, not Apple. The vast majority of warranties never cover accidental damage or abuse. Nor should they.

That's like expecting Ford to pay for repairs to your car after your wife wrapped it around a pole.
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Old Nov 25, 2011, 02:40 PM   #19
Swain
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Manners these days, seems like a rare treat.
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Old Nov 25, 2011, 02:53 PM   #20
motoracer1486
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Quote:
Originally Posted by SethRogen View Post
WTF? Why isn't it covered?

I literally received this 14 days ago so I'm really angry...

----------

And how much does it usually cost to fix?

----------

How much does it cost to fix? I called Apple tech. support, and they didn't know nor knew it was covered or not?
14 days, a month, 6 months, a year, 5 years...what's the difference? It wasn't Apple's fault that your cousin threw your laptop to the ground.
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Old Nov 25, 2011, 03:04 PM   #21
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Quote:
Originally Posted by SethRogen View Post
It's not the screen, it's around it. Corner/sidelines.

Would it be more than $400?
at least 400$ + labour
talk to the kids parents
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Old Nov 25, 2011, 03:43 PM   #22
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One of my friends just had the screen/case replaced on his MacBook Pro because of a drop, and it was $800.
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Old Nov 25, 2011, 03:48 PM   #23
wrinkster22
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Quote:
Originally Posted by SethRogen View Post
I received my 15' inch Macbook Pro exactly 14 days ago from today.

So here's what happened. I'm visiting family during Thanksgiving. My older cousin and I were playing Halo: Reach and my 9-year old cousin wanted to play. Well he got really impatient and started screaming, and the little brat took my brand new Macbook Pro and dropped it right on the ground (but it fell on a rug) and closed right shut.

As you can imagine, I am super pissed right now.

There are two dents, right side of the screen (aluminum), and bottom right of where the keyboard lies, but on the aluminum, and scratches where the dents are. He dropped my laptop when it was open.

I bought the extended warrenty. Would this be covered by my warranty and be able to fix it?
The extended warranty only covers MANUFACTURING defects. It does not matter that you just bought it. Tell the kids parents to buy you a new one. If you bought a car and crashed it would dodge replace it?
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Old Nov 25, 2011, 04:09 PM   #24
IllIllIll
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Quote:
Originally Posted by SethRogen View Post
WTF? Why isn't it covered?
You really have to ask this question? Sounds like you don't know what a warranty is.

Now, if you just want to know whether Apple will fix it - yes they will. But you will pay for the repair.

Last edited by IllIllIll; Nov 25, 2011 at 04:14 PM.
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Old Nov 25, 2011, 06:27 PM   #25
Nychot
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get the little brat's parents to cough up a new laptop. tell them he fkd t up and its not not just dented but broken. i hate kids and the parents who let them do whatever they want without any punishment.

Quote:
Originally Posted by SethRogen View Post
I received my 15' inch Macbook Pro exactly 14 days ago from today.

So here's what happened. I'm visiting family during Thanksgiving. My older cousin and I were playing Halo: Reach and my 9-year old cousin wanted to play. Well he got really impatient and started screaming, and the little brat took my brand new Macbook Pro and dropped it right on the ground (but it fell on a rug) and closed right shut.

As you can imagine, I am super pissed right now.

There are two dents, right side of the screen (aluminum), and bottom right of where the keyboard lies, but on the aluminum, and scratches where the dents are. He dropped my laptop when it was open.

I bought the extended warrenty. Would this be covered by my warranty and be able to fix it?
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