Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Apple Applications > Mac Applications and Mac App Store

Reply
 
Thread Tools Search this Thread Display Modes
Old Dec 6, 2011, 03:22 PM   #1
Mal
macrumors 603
 
Mal's Avatar
 
Join Date: Jan 2002
Location: Orlando
Carbonite vs Mozy vs BackBlaze vs ?

I'm considering adding an online backup solution in addition to Time Machine, since I now have business data stored on my laptop, plus soon will have pictures of my child, so I want some redundancy. Any thoughts on which is best? I searched and read through a number of threads, but no one really gave any decent comparisons of them.

jW
__________________
The Bearded Nerd
13" MacBook Pro; 64GB iPod touch
"It's a real burn, being right so often."
NoiseTrade.com/Walker
Mal is offline   0 Reply With Quote
Old Dec 6, 2011, 03:24 PM   #2
miles01110
macrumors 604
 
miles01110's Avatar
 
Join Date: Jul 2006
Location: The Ivory Tower (I'm not coming down)
Amazon S3.
__________________
Got a problem? Check here first.
miles01110 is offline   0 Reply With Quote
Old Dec 6, 2011, 03:30 PM   #3
Mal
Thread Starter
macrumors 603
 
Mal's Avatar
 
Join Date: Jan 2002
Location: Orlando
Quote:
Originally Posted by miles01110 View Post
Amazon S3.
Since it's hard to figure out their pricing, do you know how much it would cost to backup ~400GB of data?

EDIT: My calculations point to about $56 a month for that! I hope I'm calculating wrong. Even for ~100GB of data, which would be the more important stuff, it's about $14 a month. Carbonite's only $55 a year, and Mozy's similar (a little more, I think?).

jW
__________________
The Bearded Nerd
13" MacBook Pro; 64GB iPod touch
"It's a real burn, being right so often."
NoiseTrade.com/Walker
Mal is offline   0 Reply With Quote
Old Dec 6, 2011, 03:34 PM   #4
miles01110
macrumors 604
 
miles01110's Avatar
 
Join Date: Jul 2006
Location: The Ivory Tower (I'm not coming down)
Around $60, depending on how much you transfer in/out.
__________________
Got a problem? Check here first.
miles01110 is offline   0 Reply With Quote
Old Dec 6, 2011, 03:46 PM   #5
Mal
Thread Starter
macrumors 603
 
Mal's Avatar
 
Join Date: Jan 2002
Location: Orlando
Quote:
Originally Posted by miles01110 View Post
Around $60, depending on how much you transfer in/out.
Yeah... that's absolutely absurd for a monthly price. Obviously not designed for this usage.

So any thoughts on the ones that are reasonably priced?

jW
__________________
The Bearded Nerd
13" MacBook Pro; 64GB iPod touch
"It's a real burn, being right so often."
NoiseTrade.com/Walker
Mal is offline   0 Reply With Quote
Old Dec 6, 2011, 05:00 PM   #6
waynep
macrumors 6502
 
Join Date: Dec 2009
I have done trials for Carbonite. I used Mozy for about 18 months. I now use CrashPlan. Mozy did a way with the unlimited plan. Technically it worked. I went to CrashPlan because of the pricing model difference between them and Mozy. I go the unlimited family plan and can backup 10 computers and an unlimited amount of data for $12/month. Currently I backup 90GB on my main Mac and 15GB on another PC. I plan on adding 3 more laptops soon. My 90GB took about 10 days to get totally backed up. So it might take you a month to get 400GB up there.

I have not tried Backblaze.
waynep is offline   2 Reply With Quote
Old Dec 6, 2011, 11:00 PM   #7
ksmith80209
macrumors 6502a
 
Join Date: Aug 2007
+1 for Crashplan. I went through the same selection process, ended up going with Crashplan and have been very happy with it.
ksmith80209 is offline   2 Reply With Quote
Old Dec 6, 2011, 11:09 PM   #8
jsgreen
macrumors 6502
 
Join Date: Nov 2007
Location: NH
Another vote for Crashplan
jsgreen is offline   1 Reply With Quote
Old Dec 7, 2011, 07:47 AM   #9
Mal
Thread Starter
macrumors 603
 
Mal's Avatar
 
Join Date: Jan 2002
Location: Orlando
I downloaded the CrashPlan software for the 30-day trial. Looks fairly good so far, although it's going to take twice as long as I have the trial for just to upload my data. Heh. That's ok, I wasn't expecting it to happen quickly, and I've got my local backup until then. Thanks for the advice, all!

jW
__________________
The Bearded Nerd
13" MacBook Pro; 64GB iPod touch
"It's a real burn, being right so often."
NoiseTrade.com/Walker
Mal is offline   0 Reply With Quote
Old Dec 7, 2011, 09:07 AM   #10
miles01110
macrumors 604
 
miles01110's Avatar
 
Join Date: Jul 2006
Location: The Ivory Tower (I'm not coming down)
Quote:
Originally Posted by Mal View Post
Yeah... that's absolutely absurd for a monthly price. Obviously not designed for this usage.

So any thoughts on the ones that are reasonably priced?
Next time be more specific about your budget then. You asked for the best service to store your business and personal data without specifying how much you were willing to spend. The answer, then, was clearly Amazon S3.
__________________
Got a problem? Check here first.
miles01110 is offline   -2 Reply With Quote
Old Dec 7, 2011, 09:11 AM   #11
Mal
Thread Starter
macrumors 603
 
Mal's Avatar
 
Join Date: Jan 2002
Location: Orlando
Quote:
Originally Posted by miles01110 View Post
Next time be more specific about your budget then. You asked for the best service to store your business and personal data without specifying how much you were willing to spend. The answer, then, was clearly Amazon S3.
No need to feel insulted. I checked it out, I didn't ignore your recommendation. And I am absolutely correct, that's an absurd price for the usage. Doesn't mean I'm saying you were stupid for suggesting it.

jW
__________________
The Bearded Nerd
13" MacBook Pro; 64GB iPod touch
"It's a real burn, being right so often."
NoiseTrade.com/Walker
Mal is offline   0 Reply With Quote
Old Dec 7, 2011, 06:02 PM   #12
prss14
macrumors member
 
Join Date: Jul 2009
I went with BackBlaze. So far I really like it. It integrates well on the Mac. I have everything backed up on the iMac and MBP for $100 per year. I think that is fairly reasonable for unlimited backup. It did take forever to back everything up. I mean over a month of constant upload. My only negative is that I wish it wouldn't search for new files that need to be backed up all the time. I have mine set to back up once a day and while it doesn't do anything to iMac regarding CPU usage our Core2Duo MBP gets hit pretty hard while it is searching. This isn't for a long time it is just a little jarring when you are just checking your email and the CPU is suddenly pegged out. Otherwise I like it. I have restored files with no problem. Download speed is pretty good on the restore. I would recommend it.
__________________
prss14 is offline   0 Reply With Quote
Old Dec 7, 2011, 08:04 PM   #13
AlanShutko
macrumors 6502
 
Join Date: Jun 2008
Mozy has both dropped their unlimited plans recently. It looks like for 400GB Mozy is about $38 a month. ($9.99/month for the first 125GB, $2/20GB after that.)

Carbonite still has it, as do other services. I have read a lot of complaints about service levels on Carbonite, though, and I have to wonder if their current price levels are sustainable. It looks like they only allow you to backup your internal drive unless you buy the $99 yearly plan. Still, that's a discount over S3 or Mozy.

I will say I have more faith in S3's servers and redundancy than cheaper options but your mileage may vary. I have been happy with my S3 backups.

You should figure this in combination with local backups. Since you are also using Time Machine, the remote backup is not as essential. After all, you probably won't need the remote backup unless there's a problem with the Time Machine. That means you can probably safely spend less on the remote backup, knowing that if they have some temporary server problems once in a while it's not a problem.
AlanShutko is offline   0 Reply With Quote
Old Dec 8, 2011, 06:01 AM   #14
maflynn
Moderator
 
maflynn's Avatar
 
Join Date: May 2009
Location: Boston
Quote:
Originally Posted by AlanShutko View Post
I will say I have more faith in S3's servers and redundancy than cheaper options but your mileage may vary. I have been happy with my S3 backups.
This is one reason I have some concerns with online back up services. I think used in conjunction with other backups, i.e., timemachine they're ok but you're putting your trust in a company that only charges 3 dollars a month (crashplan unlimited).

I agree with Mal that the cost of S3 is absurdly high for just back up purposes but it is the most reliable in the sense you're dealing with amazon. If I didn't have a NAS to back up my data (and a portable hd for offsite backups) S3 would be a contender
__________________
~Mike Flynn
maflynn is online now   0 Reply With Quote
Old Dec 22, 2011, 02:14 AM   #15
wrhumph
macrumors newbie
 
Join Date: Dec 2011
CrashPlan experience

I have been using CrashPlan on two iMacs for two years now without problem. But my plan came up for renewal recently and the expiration date for the credit card I used had expired (the card is still valid but has a new expiration date). Here is the email I received from CrashPlan.
What's all this, now?

This transaction has been declined, possibly due to an expired credit card. If the issue is not resolved within 15 days, your data will automatically be removed from our servers and your subscription cancelled. We would really hate to see that happen, so please check your payment details online or contact the issuing bank.
Their snippy tone and threat to delete my data are pretty annoying. What if I were in the hospital or out of the country and didn't see my email or was unable to respond? I am not too happy with CrashPlan's billing department.
wrhumph is offline   0 Reply With Quote
Old Dec 22, 2011, 06:42 AM   #16
maflynn
Moderator
 
maflynn's Avatar
 
Join Date: May 2009
Location: Boston
Quote:
Originally Posted by wrhumph View Post
Their snippy tone and threat to delete my data are pretty annoying. What if I were in the hospital or out of the country and didn't see my email or was unable to respond? I am not too happy with CrashPlan's billing department.
No offense but should they let your data consume server resources for free? They wouldn't know that you're in the hospital or someone who is unwilling to pay. Additionally all they see is an expired credit card, they cannot guess what the expiration date would be.

Would any other vendor provide free services beyond the contract date when your credit card on file was rejected?
__________________
~Mike Flynn
maflynn is online now   -1 Reply With Quote
Old Dec 22, 2011, 10:51 AM   #17
flynz4
macrumors 68030
 
Join Date: Aug 2009
Location: Portland, OR
Quote:
Originally Posted by maflynn View Post
No offense but should they let your data consume server resources for free? They wouldn't know that you're in the hospital or someone who is unwilling to pay. Additionally all they see is an expired credit card, they cannot guess what the expiration date would be.

Would any other vendor provide free services beyond the contract date when your credit card on file was rejected?
I am a really strong Crashplan supporter... but I agree with the comment that the response is written in a snippy tone... and it is out of sync with the excellent service that I have received from CP+.

I especially like the fact that their CEO is involved in day to day operations, and takes the time to interact with customers.

My expectations of great customer service would be:
  • Keeping track of your expiration date on file, and proactively letting you know when the expiration date has come due (not when the renewal was executed).
  • Give you ample time fix the issue. 15 days seems short
  • Most importantly... provide assurance in their tone, that they first and foremost have an attitude of protecting your data.

From my knowledge of this company (as a customer)... if you were to write to them you would receive a response and an apology... and would likely see a fairly quick change in policy.

My expectations of a good policy would be to inform you that you credit card is about to expire... and failure to correct it in advance would affect future renewals.

If a renewal was attempted and denied, I would expect them to let me know that after 15 days, my automatic backup would be suspended, and after 90 days my stored backups would be deleted.

In other words... I agree with the comment that their reply was "snippy" and has room for significant improvement.

/Jim
flynz4 is offline   1 Reply With Quote
Old Dec 22, 2011, 10:57 AM   #18
wrhumph
macrumors newbie
 
Join Date: Dec 2011
CrashPlan experience

Thanks for responding to my post, maflyn. I think you and I may have different expectations for the companies that we pay to provide services.

Quote:
No offense but should they let your data consume server resources for free?
I don't expect CrashPlan to provide services for free. I do expect them to be courteous and reasonable.

Quote:
Would any other vendor provide free services beyond the contract date when your credit card on file was rejected?
I don't know about the policies of other backup services. I do know that credit card services have grace periods, mortgage companies don't foreclose if a payment is late, landlords don't evict their renters if a rent check bounces, and self-storage companies don't burn your stuff if they don't receive a payment on time. Note that there is nothing wrong with my credit card - CrashPlan just had an old expiration date on file. I would think that online services that make recurring charges to customers' credit cards encounter this all the time. I have had this happen numerous times with other service providers in the past (e.g. my ISP, hosting services, ..) and I have received a nice note letting me know about it without threatening to erase my email, delete my source code, etc. I update the expiration date and everybody is happy.

There is plenty of competition in this market. CrashPlan will be worse off if they lose customers than if they let data sit on their servers a little longer than contractually required. CrashPlan is offering a service, after all, and customer satisfaction with that service will determine how successful they are (Netflix comes to mind).

Maybe I am overly prickly about this. But I think it is useful for people to know the kind of service they can expect to receive.
wrhumph is offline   3 Reply With Quote

Reply
MacRumors Forums > Apple Applications > Mac Applications and Mac App Store

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
DIY version of Carbonite, Mozy, etc. Cloud Storage? godslabrat OS X 1 May 31, 2014 11:26 AM
Cloud backup services -Backblaze, JustCloud etc patent10021 Buying Tips and Advice 11 Feb 15, 2014 02:55 PM
Backblaze the best unlimited storage? patent10021 Community Discussion 1 Feb 14, 2014 04:35 AM
Online backup alternative to Crashplan or Backblaze bostich OS X 11 Oct 21, 2013 11:30 AM
Backblaze and multiple users Wordslinger29 Mac Applications and Mac App Store 1 Dec 18, 2012 08:33 AM

Forum Jump

All times are GMT -5. The time now is 08:31 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC