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Old Dec 18, 2011, 12:34 PM   #1
ncarnall
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Incase Case problem

I have had a Incase case fitted since new, one of the bottom clips soon broke and I got a free replacement from Incase which was good as it cost nearly 50 from Apple store. Well now the replacement has also broken a clip off, do you think they'll replace it again or refund me? or should I go back to Apple store?
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Old Dec 18, 2011, 12:41 PM   #2
LAS.mac
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Originally Posted by ncarnall View Post
I have had a Incase case fitted since new, one of the bottom clips soon broke and I got a free replacement from Incase which was good as it cost nearly 50 from Apple store. Well now the replacement has also broken a clip off, do you think they'll replace it again or refund me? or should I go back to Apple store?
I don't think Apple Store will be of any help on third part accessories.
I'd write Incase kindly ask for a clip. Maybe offer to buy a couple since they broke somewhat often...
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Old Dec 18, 2011, 12:45 PM   #3
ncarnall
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Originally Posted by LAS.mac View Post
I don't think Apple Store will be of any help on third part accessories.
I'd write Incase kindly ask for a clip. Maybe offer to buy a couple since they broke somewhat often...
The clip is a moulded on parts, so will need a whole replacement bottom.
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Old Dec 18, 2011, 05:01 PM   #4
aeboi
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If it's past the return window, it's up to Incase, apple won't do anything.

Last edited by aeboi; Dec 18, 2011 at 05:15 PM.
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Old Dec 18, 2011, 05:16 PM   #5
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Quote:
Originally Posted by LAS.mac View Post
I don't think Apple Store will be of any help on third part accessories.
I'd write Incase kindly ask for a clip. Maybe offer to buy a couple since they broke somewhat often...
If apple sold the item, the sale contract is with them. not with the manufacturers, so if the item is faulty it is apples fault. in the uk at least. I get so mad when people buy an item, an xbox 360 say, and when it goes wrong the shop says tell Microsoft, nothing to do with us. The contract is with the person who sells the goods, not the people who made it.
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Old Dec 30, 2011, 06:55 PM   #6
ncarnall
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Incase were excellent and have sent another replacement cover. No hassle at all.
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Old Dec 31, 2011, 08:49 AM   #7
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Originally Posted by ncarnall View Post
Incase were excellent and have sent another replacement cover. No hassle at all.
Nice customer service
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