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Old Dec 19, 2011, 06:19 PM   #1
Khryz
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2nd Gen Apple TV: Completely unresponsive; no picture/audio

Hi all,

My 2nd Gen Apple TV that I bought a couple years ago is not responding at all. Connecting it to every TV in my house does nothing. No picture, no audio.

Is there anything I can do?

Would appreciate any help.

THANKS!
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Old Dec 19, 2011, 09:02 PM   #2
btbrossard
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Originally Posted by Khryz View Post
Is there anything I can do?
Do you have a micro USB cable?

If so, plug it into your computer and launch iTunes. If it shows up in iTunes, you can restore the software.

If it refuses to show up in iTunes, it's probably dead hardware.
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Old Dec 20, 2011, 05:10 AM   #3
Khryz
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Originally Posted by btbrossard View Post
Do you have a micro USB cable?

If so, plug it into your computer and launch iTunes. If it shows up in iTunes, you can restore the software.

If it refuses to show up in iTunes, it's probably dead hardware.
Good idea, I ordered one online at Monoprice for 65 cents.

Thanks!
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Old Dec 20, 2011, 07:07 AM   #4
btbrossard
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Originally Posted by Khryz View Post
Good idea, I ordered one online at Monoprice for 65 cents.
Can't beat Monoprice.
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Old Dec 20, 2011, 07:33 AM   #5
Coldsmoke
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Try resetting it to factory defaults

Like the iPod nano, you can effectively "reboot" the apple tv by holding the down arrow and menu button on the remote. With the apple tv on (and unresponsive), reboot it as described above but be sure to keep the buttons pressed until the apple tv screen goes blank.

Of course, there is always a chance the batteries in your remote need to be replaced or the remote itself is broke.

If none of the above work then it is what is commonly referred to as "kaput".
Good luck.
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Old Dec 20, 2011, 10:41 AM   #6
Shoesy
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Have you tried turning off and on again?

p.s. - just playing
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Old Dec 23, 2011, 04:14 PM   #7
Khryz
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So my USB to Micro cable came just now .. I restored my Apple TV and updated it and connected it back to my TV and nothing .. still no video or audio.



Will try some of the other TV's in the house later and then some other HDMI cables and check back .. hopefully something works.
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