My mom has has an iBook for about a year now and ever since 5 months ago it has been acting really wierd a slow. Beofre it was pretty fast, faster than any other computer I have used, but now it is really slow, closes thing unexpectedly, makes "recovered" files in word, and so on. She has taken it in 4 times and has been reformatted 4 times. Now tomorrow I am going to take it in for her, and it is not going to be pretty. I want something done so that it acts just like it did when she first got it, thats it, nothing more. Anyone have some rhetoric that I should use to the geniuses at the genius bar?