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Old Feb 13, 2012, 11:27 AM   #1
DMoney34
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HELP! Lost Office Product Key....

I installed a new HDD in my MBP and used Time Machine to restore everything. Now OFFICE 2011 wants an activation code (the ONLY app that has asked for it).

Of course I don't have it anymore and Microsoft won't help me...suggestions?!
Thanks in advance!


(Side note: @Microsoft This is why people steal software. You make it impossible to be honest when you have a legit issue...)
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Old Feb 13, 2012, 11:30 AM   #2
CylonGlitch
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I ran across the exact same problem in the past. And I made the same comment, "This is why people crack / pirate software. If you're going to treat me like one, I guess I should act like one right?" In the end I switched to Pages for my general use. Fortunately for me, we have a corporate license for Office and was able to get it from our IT department.
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Old Feb 13, 2012, 11:30 AM   #3
Peace
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I'm very familier with Microsoft and if you had a registered version of Office they would help.

Call them back and ask for a supervisor.
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Old Feb 13, 2012, 11:31 AM   #4
GGJstudios
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Quote:
Originally Posted by DMoney34 View Post
I installed a new HDD in my MBP and used Time Machine to restore everything. Now OFFICE 2011 wants an activation code (the ONLY app that has asked for it).

Of course I don't have it anymore and Microsoft won't help me...suggestions?!
Thanks in advance!

(Side note: @Microsoft This is why people steal software. You make it impossible to be honest when you have a legit issue...)
Failure on your part to keep the install disc or activation code is not a justification for piracy.
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Old Feb 13, 2012, 11:32 AM   #5
MacRumorUser
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Quote:
Originally Posted by DMoney34 View Post
I installed a new HDD in my MBP and used Time Machine to restore everything. Now OFFICE 2011 wants an activation code (the ONLY app that has asked for it).

Of course I don't have it anymore and Microsoft won't help me...suggestions?!
Thanks in advance!


(Side note: @Microsoft This is why people steal software. You make it impossible to be honest when you have a legit issue...)
In fairness it's hardly MS fault for your losing of your serial key is it ?


Do you have a receipt for the product at least ? Something to show you actually purchased it ? Even a CC receipt ?



Quote:
Originally Posted by Peace View Post
I'm very familier with Microsoft and if you had a registered version of Office they would help.

Call them back and ask for a supervisor.

With Office For Mac 2011 however users did not need to register, just activate the product serial. So it's possible they do not know who the user is and this would not help in this instance.












If you can actually locate some proof of purchase contact the team on this number for activation issues:
(800) 936-5700 Explain the situation, explain you have some proof of purchase even though you have lost your product packaging, they may then be able to issue you with another activation code.
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Last edited by MacRumorUser; Feb 13, 2012 at 11:38 AM.
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Old Feb 13, 2012, 11:40 AM   #6
DMoney34
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I didn't install it. IT dept did and kept the disc.
I didn't pay for it personally. Company card. No receipt.
I DID register. If you take the time to register a legitimate; product the company should keep it on file. It's called customer service.

Any REAL suggestions that might actually HELP someone in need?


Quote:
Originally Posted by GGJstudios View Post
Failure on your part to keep the install disc or activation code is not a justification for piracy.
Quote:
Originally Posted by MacRumorUser View Post
In fairness it's hardly MS fault for your losing of your serial key is it ?


Do you have a receipt for the product at least ? Something to show you actually purchased it ? Even a CC receipt ?






With Office For Mac 2011 however users did not need to register, just activate the product serial. So it's possible they do not know who the user is and this would not help in this instance.












If you can actually locate some proof of purchase contact the team on this number for activation issues:
(800) 936-5700
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Old Feb 13, 2012, 11:43 AM   #7
Darth.Titan
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Quote:
Originally Posted by DMoney34 View Post
I didn't install it. IT dept did and kept the disc.
In that case, go to the IT dept. They should still have the disc and registration code.
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Old Feb 13, 2012, 11:44 AM   #8
GGJstudios
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Quote:
Originally Posted by DMoney34 View Post
I didn't install it. IT dept did and kept the disc.
I didn't pay for it personally. Company card. No receipt.
Then go to IT and get the code.
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Old Feb 13, 2012, 11:46 AM   #9
MacRumorUser
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Quote:
Originally Posted by DMoney34 View Post
• I didn't install it. IT dept did and kept the disc.
• I didn't pay for it personally. Company card. No receipt.
• I DID register. If you take the time to register a legitimate; product the company should keep it on file. It's called customer service.

Any REAL suggestions that might actually HELP someone in need?
That's not quite the story your first post painted was it.... Also why the attitude?


Quote:
Originally Posted by Darth.Titan View Post
In that case, go to the IT dept. They should still have the disc and registration code.
Exactly...

If this was installed by your company, go back to the IT department and ask them to activate / re-install for you.

If you no longer work at that company, then you are not entitled to it, and Microsoft or the company have no obligation to give you an activation key.
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Old Feb 13, 2012, 12:03 PM   #10
maflynn
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[MOD Note]

6. Warez/Serials/Keys. Do not post software serial numbers or keys or refer people to specific websites, software, or techniques whose purpose is to break or bypass software licensing methods, distribute cracks, or obtain or use commercial software or media in violation of its license and/or for copyright violation. Do not ask for or give such help.

Because the only way for you to get this installed legally is to contact your IT department and asking for help here is akin to asking for a Product key, this thread is being closed
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