Letter to FCC
Put your name in this letter that I wrote, everyone can use it, change it, make it better, send it to friends, whatever. Then send it to
FCCinfo@fcc.gov, the only way we will change the way carriers lock phones onto their networks is to speak up.
To Whom It May Concern:
Let me begin by introducing myself, my name is Jacob Tucker and I am a Verizon Wireless Customer. I believe there is an issue that needs to be addressed with carrier sim module locking and activation refusal. Phones today, such as the iPhone 4s, have advanced chipsets that are capable of operating on multiple network types throughout the world (CDMA and GSM). Through most of the world, consumers have the right to buy a phone, either outright or through a carrier subsidy, and use that phone on any network they choose. They may do this either from the beginning if purchased outright, or once they have satisfied the monetary obligations (contract fulfillment or unlock fee) to the carrier the phone was subsidized through. This leads carriers to compete with one another on price, and level of service. The United States carriers on the other hand have made it impossible for one to purchase a device and not have that device rendered useless beyond becoming a glorified iPod touch, or competitor equivalent, upon leaving one network for another. Let me go into a little more detail as to how they are accomplishing this. Verizon and Sprint sell the iPhone 4s and will unlock the sim card gsm slot for international use only; this means that a customer is never allowed to use the phone on U.S.A gsm networks. This practice is executed by Sprint/Verizon using unlock codes on Apple's Servers that exclude the unlock codes for United States based competitors. Neither Sprint nor Verizon will activate one another's phones on their networks either. The AT&T iPhone 4s equivalent is essentially even more locked down than the other two networks' phones. AT&T will not even unlock the sim slot, this is due to them having to leave the USA country code opened in order for the phone to operate on their own network, if they were to unlock it customers could freely use their phone on T-Mobile or any regional gsm network in the United States with AT&T having no way of stopping it from happening. This forces AT&T customers to pay their ridiculous international roaming rates instead of using a foreign pre paid sim while abroad as to not break the bank. And the following is my favourite act of anti-competitiveness from the carriers. Apple sells a full price, unsubsidized, fully unlocked iPhone on their website (God bless them for taking steps in the right direction); however, Verizon and Sprint refuse to activate any phone or device onto their networks that was not sold by them, even though it is perfectly capable of operating on the network (HOW IS THIS LEGAL?). An equivalent of this would be Comcast saying you cannot use an Xbox, Sony Playstation, iPod, laptop, television, etc. on your home internet connection unless they sell it to you
talk about creating a monopoly for oneself. This makes it IMPOSSIBLE to buy any option of iPhone in the United States with the ability to hop onto whatever network works the best in ones current location.
Please do not get me wrong, I do not believe the carriers should be forced to unlock these phones to use on the competitors' networks if they subsidize them and partially own them. I do on the other hand think it is ridiculous when I, as a consumer, purchase an item at full price, or complete my contract/buy out my contract, that it is acceptable for a carrier to hold my device THAT I OWN hostage on their network. I also believe it is criminal for Verizon and Sprint to refuse to allow devices they don't sell onto their networks. This leads to zero competition, zero reason to be competitively priced, zero reason to keep the network in top notch shape, and the carriers know this. Who is going to finish paying off a $650 device and then jump ship to a carrier that works better and render the device useless that they just paid off, and additionally have to transfer all of their information over to a new phone? Consumers should be able to purchase a phone and if in an area Verizon works great call Verizon and purchase air time to fulfill their needs, if Verizon has no service and AT&T is top dog, pop in their AT&T prepaid sim and enjoy their device while in the area. It is time for us to catch up with the rest of the world and quit letting the network operators lobby us into remaining hostages.
In closing, I believe this could benefit the networks as well. People who only have an account with one carrier would be more likely to open a second account with another carrier if they were not forced into a second contract, or into purchasing a second phone. This could also reduce carrier roaming fees, honestly, who is going to use 1x or edge roaming speeds when they have a prepaid service with a carrier with native coverage and can use 3G or 4G service? I know anyone in the business world, with things to get done on the go; will agree with me on that point. Finally, it would keep the carriers honest with their customers, and give all the carriers willing to step up to the plate better ranks with their customers. This would lead to more months of earning the customers hard earned money. In many areas of the country right now Verizon 3G is 300 Kbps or lower, and Sprint is less than 100 kbps. There is also the whole not being able to make calls in large cities on AT&T business we have all read about. The current system of being locked onto one carrier for two years without the option to pop in a different sim card if out of your home area for the weekend to maintain good service is absurd. Then being stuck further past that if you want to keep using your device gives them absolutely no reason to fix this and invest in upgrades. I have called many times, and to be frank, they don't seem to care. This is what we have allowed the carriers to become by giving them the power of network locking devices. Please review this and correct these issues for the people. Let the consumer once again vote with our wallets; and, create innovation, competition, and good customer service in this industry. Thank you for your time.
Jacob Tucker, Concerned American