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Old Apr 2, 2012, 11:50 AM   #1
dwright1974
macrumors 6502
 
Join Date: Aug 2007
Location: UK
Apple Configurator: Activation failed

Hi all

I'm having a problem with Apple Configurator and Preparing devices - Specifically an iPad 3rd Gen.

Apple Configurator sees the iPad fine but when I start the Preparation phase it fails at 'Activation failed'.

When I hover over the yellow warning triangle I see:

'Unable to activate (Activation store bag request could not be obtained). Try again later.'

Looking in the console, I see:

02/04/2012 17:38:04.300 [0x0-0x4a04a].com.apple.configurator: ERROR - 1398185ms Apply policy of UDID:*REMOVED_BY_ME* failed: Error Domain=com.apple.mdk.error Code=5 "Unable to activate (Activation storebag request could not be obtained). Try again later." UserInfo=0x7f91bab25df0 {NestedError=Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7f91bad737c0 {NSUnderlyingError=0x7f91bab89af0 "The request timed out.", NSErrorFailingURLStringKey=http://ax.init.itunes.apple.com/bag.xml?ix=3, NSErrorFailingURLKey=http://ax.init.itunes.apple.com/bag.xml?ix=3, NSLocalizedDescription=The request timed out.}} (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-90.1/Application/Controllers/CDDeviceController.m:456)

I have no idea what is going on!

So far I have tried:

- Activating the iPad manually through wi-fi and iTunes
- Downloading the iOS IPSW file and using that as the OS to install
- Enabling and disabling Supervision
- Creating a profile to be applied

All of the above hasn't fixed this so now I'm a bit stumped!

I'm using a MacBook running OS X Lion 10.7.3 and everything is up to date as far as System Updates go.

If anyone can help that would be great, I'm supposed to be demo'ing this tomorrow!

Thanks in advance

- D

Last edited by dwright1974; Apr 2, 2012 at 12:09 PM.
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Old Apr 5, 2012, 03:14 PM   #2
PhillyITGuy
macrumors newbie
 
Join Date: Apr 2012
Quote:
Originally Posted by dwright1974 View Post
Hi all

I'm having a problem with Apple Configurator and Preparing devices - Specifically an iPad 3rd Gen.

Apple Configurator sees the iPad fine but when I start the Preparation phase it fails at 'Activation failed'.

When I hover over the yellow warning triangle I see:

'Unable to activate (Activation store bag request could not be obtained). Try again later.'

Looking in the console, I see:

02/04/2012 17:38:04.300 [0x0-0x4a04a].com.apple.configurator: ERROR - 1398185ms Apply policy of UDID:*REMOVED_BY_ME* failed: Error Domain=com.apple.mdk.error Code=5 "Unable to activate (Activation storebag request could not be obtained). Try again later." UserInfo=0x7f91bab25df0 {NestedError=Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7f91bad737c0 {NSUnderlyingError=0x7f91bab89af0 "The request timed out.", NSErrorFailingURLStringKey=http://ax.init.itunes.apple.com/bag.xml?ix=3, NSErrorFailingURLKey=http://ax.init.itunes.apple.com/bag.xml?ix=3, NSLocalizedDescription=The request timed out.}} (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-90.1/Application/Controllers/CDDeviceController.m:456)

I have no idea what is going on!

So far I have tried:

- Activating the iPad manually through wi-fi and iTunes
- Downloading the iOS IPSW file and using that as the OS to install
- Enabling and disabling Supervision
- Creating a profile to be applied

All of the above hasn't fixed this so now I'm a bit stumped!

I'm using a MacBook running OS X Lion 10.7.3 and everything is up to date as far as System Updates go.

If anyone can help that would be great, I'm supposed to be demo'ing this tomorrow!

Thanks in advance

- D
Same problem. **BUMP**

I've been just getting them up to the point of being at the home screen, and unchecking the "erase all data" and then pulling the trigger. This has been working, but is still annoying needless extra steps nonetheless.
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Old May 28, 2012, 09:32 AM   #3
dwright1974
Thread Starter
macrumors 6502
 
Join Date: Aug 2007
Location: UK
Quote:
Originally Posted by PhillyITGuy View Post
Same problem. **BUMP**

I've been just getting them up to the point of being at the home screen, and unchecking the "erase all data" and then pulling the trigger. This has been working, but is still annoying needless extra steps nonetheless.
Sorry didn't see this!

I seem to get mine sorted. I was running it on OS X Lion Server with Profile Manager running and it seemed to be that that was causing the problems.

When I installed Apple Configurator on an OS X Lion MBP it then worked seamlessly!

Apols for not seeing this quicker, hope you've got it sorted since!

- D
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