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Old Apr 2, 2012, 11:41 PM   #1
cjddrum1
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Asurion upgraded me to an iphone 4s

I had my iPhone 4 stolen and placed a claim. They said they would replace it with an iPhone 4. It didn't ship, so I logged in to check my claim and it said they didn't have any iPhone 4's so they would upgrade me to an iPhone 4s. I'm obviously totally fine with this. My question however is:

-if its a refurb phone, can I somehow call them and have them ship me a brand new one?
-Anyone have experience with the iPhone 4s' that asurion is shipping out?
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Old Apr 2, 2012, 11:45 PM   #2
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Old Apr 2, 2012, 11:49 PM   #3
Jordan921
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Quote:
Originally Posted by cjddrum1 View Post
I had my iPhone 4 stolen and placed a claim. They said they would replace it with an iPhone 4. It didn't ship, so I logged in to check my claim and it said they didn't have any iPhone 4's so they would upgrade me to an iPhone 4s. I'm obviously totally fine with this. My question however is:

-if its a refurb phone, can I somehow call them and have them ship me a brand new one?
-Anyone have experience with the iPhone 4s' that asurion is shipping out?
So your iPhone 4 was stolen and they are replacing it with a 4S. Refurb or not who cares you are getting upgraded for basically free. People these days.
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Old Apr 2, 2012, 11:49 PM   #4
cjddrum1
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So your iPhone 4 was stolen and they are replacing it with a 4S. Refurb or not who cares you are getting upgraded for basically free. People these days.
Asurion refurbs suck...its common knowledge. If the thing was an apple refurb I wouldn't bitch.
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Old Apr 2, 2012, 11:51 PM   #5
Jordan921
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Originally Posted by cjddrum1 View Post
Asurion refurbs suck...its common knowledge. If the thing was an apple refurb I wouldn't bitch.
Stop complaining and be happy.
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Old Apr 2, 2012, 11:52 PM   #6
cjddrum1
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Stop complaining and be happy.
I'm not gonna be happy if they're giving me a phone that doesn't work....now am I?
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Old Apr 2, 2012, 11:54 PM   #7
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Old Apr 2, 2012, 11:55 PM   #8
Jordan921
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Originally Posted by cjddrum1 View Post
I'm not gonna be happy if they're giving me a phone that doesn't work....now am I?
Then return it and be phoneless. I think you'll be more happy that way.
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Old Apr 3, 2012, 12:09 AM   #9
DerekRod
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When my iPhone 4S was stolen Assurion sent me a brand new one and AT&T waived my deductible guess paying for insurance since 2005 and never filing a claim works like a charm.You'll most likely get a new one.How will you know?It comes in the actual iPhone 4S package sealed and all
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Old Apr 3, 2012, 12:41 AM   #10
ECUSnare
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Just because its a refurb doesn't mean it wont work. Asurion is doing you a hell of a favor by giving you a better phone since they don't have yours in stock. I think you'll be just fine. They test the refurbs many times, so there is a very low chance of it being defective. If it is defective, just let them know. They already helped you out this time, why wouldn't they stand behind it?
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Old Apr 3, 2012, 01:00 AM   #11
M5RahuL
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Quote:
Originally Posted by cjddrum1 View Post
I had my iPhone 4 stolen and placed a claim. They said they would replace it with an iPhone 4. It didn't ship, so I logged in to check my claim and it said they didn't have any iPhone 4's so they would upgrade me to an iPhone 4s. I'm obviously totally fine with this. My question however is:

-if its a refurb phone, can I somehow call them and have them ship me a brand new one?
-Anyone have experience with the iPhone 4s' that asurion is shipping out?
I've received refurbs from Asurion, and if I had any issues with them ( 15 days ) I'd call'em and get a brand new one!

Their CS is pretty decent!

Of the 4 claims I've filed with Asurion, 3 were refurbs and I had no issues!

I think people are getting 4S's now because the iPhone 4 are only available in the 8GB config, and Asurion has to give you a comparable device

I'm sure they aren't too happy replacing your iP4 with a 4S!!
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Old Apr 3, 2012, 06:48 AM   #12
LoloBond
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Quote:
Originally Posted by cjddrum1 View Post
Asurion refurbs suck...its common knowledge. If the thing was an apple refurb I wouldn't bitch.
Either way you were going to receive a refurbish.. especially if they sent you an Iphone 4... Usually when they upgrade you they sent a new one.
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Old Apr 3, 2012, 07:44 AM   #13
Ecoh
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If there is a defect with the phone, take it to an Apple Store and get it replaced.

There are always options, in the end, they basically want a satisfied customer.

I got a refurbished iPhone from ATT and it was badly scratched on the front glass and just looked dirty, like someone had just pulled it out of their pocket and sent it to me. I refused it. ATT didn't have any more refurbished iPhones and replaced it with a brand new one.

Good luck.
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Old Apr 14, 2012, 04:51 PM   #14
eduardogj11
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Quote:
Originally Posted by cjddrum1 View Post
I had my iPhone 4 stolen and placed a claim. They said they would replace it with an iPhone 4. It didn't ship, so I logged in to check my claim and it said they didn't have any iPhone 4's so they would upgrade me to an iPhone 4s. I'm obviously totally fine with this. My question however is:

-if its a refurb phone, can I somehow call them and have them ship me a brand new one?
-Anyone have experience with the iPhone 4s' that asurion is shipping out?
so what happen was it refurbished?
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Old Apr 29, 2012, 09:27 AM   #15
onepoint
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I'm in the same boat -- I put in a claim for my broken-screen iPhone 4 16gig and Asurion confirmed yesterday that an iPhone 4S is being shipped tomorrow. I'm interested to see what kind of shape it's in; either way I'll be light years ahead of my old, tired, busted up iPhone 4
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Old May 1, 2012, 02:27 PM   #16
P1x3lZ
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Bait and switched

Same problem. I submitted my claim and got an iPhone 4. The box says 4S.....they INSIST its a 4S but the serial and model are both iPhone 4. So angry right now. Asurion totally screwed me.

Anyone else?
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Old May 1, 2012, 02:33 PM   #17
Globug
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Originally Posted by P1x3lZ View Post
Same problem. I submitted my claim and got an iPhone 4. The box says 4S.....they INSIST its a 4S but the serial and model are both iPhone 4. So angry right now. Asurion totally screwed me.

Anyone else?
If it has siri then its 4s.
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Old May 1, 2012, 02:33 PM   #18
cyks
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Quote:
Originally Posted by P1x3lZ View Post
Same problem. I submitted my claim and got an iPhone 4. The box says 4S.....they INSIST its a 4S but the serial and model are both iPhone 4. So angry right now. Asurion totally screwed me.

Anyone else?
Was it a 4 or 4S that they were replacing for you? If it was a 4, it sucks that you got your hopes up, but they replaced all they had to and there's no reason for you to be upset... especially when you were the one who either lost or had your phone stolen.
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Old May 1, 2012, 02:33 PM   #19
eclipse01
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I went through 7 Refurbs of a HTC Diamond before finally I convinced them to give me a brand new one never had a problem again.

i know this has nothing to do with an Apple refurb, but just sharing my experience
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Old May 1, 2012, 02:54 PM   #20
apollo1444
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op sounds like a spoiled brat for sure
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Old May 1, 2012, 03:06 PM   #21
Applejack8645
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Quote:
Originally Posted by cjddrum1 View Post
I had my iPhone 4 stolen and placed a claim. They said they would replace it with an iPhone 4. It didn't ship, so I logged in to check my claim and it said they didn't have any iPhone 4's so they would upgrade me to an iPhone 4s. I'm obviously totally fine with this. My question however is:

-if its a refurb phone, can I somehow call them and have them ship me a brand new one?
-Anyone have experience with the iPhone 4s' that asurion is shipping out?
Nope, Asurion usually does not stock new phones they are typically always refurbished
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Old May 15, 2012, 03:15 PM   #22
robdam1001
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My son dropped his 3Gs (8GB) in the toilet. Asurion replaced it with a new 4s, (16GB). I filed the claim online at 3PM and the new iphone was delivered at 2PM the next day; less than 24 hours after filing the initial claim.
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