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Old May 2, 2012, 09:34 PM   #1
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Volume Key Stuck... Please help!

Hi!<br />
<br />
Yesterday my up volume key got stuck somehow. It won't click and you have to push very hard in order for the volume rocker to register. I got this phone in early March after my original iPhone 4 was replaced. I no longer have AppleCare because my year was up in March, but I'm assuming I still have the additional 90 days left of the replacement iphone warranty. My question is: Is there a way I can fix the volume rocker without opening the iphone? And if not, is there a high possibility that Apple will replace or fix my iPhone because of this defect? Thanks in advance.
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Old May 2, 2012, 09:45 PM   #2
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In short, take it back in to Apple. You have a 90 day warranty on the replacement even if your original warranty has expired.

Most likely, the little plastic/ dot that is between the rear of the button and the flex cable has slipped loose. You could fix it yourself if you didn't want to get a replacement for some reason, but if it's a covered phone why would you bother? You'd need to remove the back plate and logic board to get to it. Apple should replace it with no problem.
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Old May 3, 2012, 02:29 AM   #3
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Quote:
Originally Posted by blueroom View Post
In short, take it back in to Apple. You have a 90 day warranty on the replacement even if your original warranty has expired.

Most likely, the little plastic/ dot that is between the rear of the button and the flex cable has slipped loose. You could fix it yourself if you didn't want to get a replacement for some reason, but if it's a covered phone why would you bother? You'd need to remove the back plate and logic board to get to it. Apple should replace it with no problem.
Thanks. I called AppleCare and they wanted to charge me $150+ an additional $29 and wanted to put a $400 hold on my cc even though I still had the additional 90 day warranty.
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Old May 3, 2012, 09:11 AM   #4
xnickitynickx
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Don't call AppleCare. Just go into the apple store and hand it to them. Once you explain the situation and let them play with it, I'm fairly certain you'll see good results.
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Old May 3, 2012, 09:31 AM   #5
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I had this exact same problem this week. I went to the Genius Bar yesterday and they replaced the shim under the volume button free of charge.
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Old May 11, 2012, 12:40 AM   #6
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Quote:
Originally Posted by mtbmtb View Post
I had this exact same problem this week. I went to the Genius Bar yesterday and they replaced the shim under the volume button free of charge.
Thanks, I'll have to go to the Genius Bar when I have enough time. Were you out of warranty?
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