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Old Jun 5, 2012, 02:57 AM   #1
maxap
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Unhappy Returning my iPad 3 to Apple - will I get a refurbished unit back?

Hey guys,

Can you imagine that?

Yesterday, I discovered quite a big speck of dust under the glass of my iPad 3 (bought in April 2012). It wasn't there before and I am very sure about it, as I always tend to baby my Apple products.



Considering the fact that I also have a very slow Wi-Fi connection on this iPad (in comparison to my iPhone 4 and iPad 2), I had decided to give Apple a call. When the Apple employee heard about that nasty speck of dust, he immediately told me that my iPad will be picked up by UPS tomorrow and that I will receive another one (he said: "most probably, you will receive a new unit".)
Now, I need to send this iPad back without accessories and original box.

Does it mean that I am going to receive a refurbished unit back? (a unit that had been used by someone else and returned to Apple)

Does anyone have experience with this kind of returns?
I am a little bit worried...

By the way, I am from the Netherlands.

Last edited by maxap; Jun 5, 2012 at 03:16 AM.
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Old Jun 5, 2012, 03:12 AM   #2
Nevzorus
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": "most probably, you will receive a new unit".)"

There's your answer. The refurbished iPad 3rd gens have not been made yet!
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Old Jun 5, 2012, 03:14 AM   #3
maxap
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Quote:
Originally Posted by Nevzorus View Post
": "most probably, you will receive a new unit".)"

There's your answer. The refurbished iPad 3rd gens have not been made yet!
I hope so. But how will they handle the warranty?

I suppose the new unit will have another serial number. Does it mean that I will have again 12 months warranty instead of 10 months? How does it work?
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Old Jun 5, 2012, 04:31 AM   #4
Kralledr
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I Changed 2 iPad "3" and got refubished One , i dont think you will get a New One , but refubished is ok

----------

Quote:
Originally Posted by maxap View Post
I hope so. But how will they handle the warranty?

I suppose the new unit will have another serial number. Does it mean that I will have again 12 months warranty instead of 10 months? How does it work?

Off course Not the warranty will be 10 months
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Old Jun 5, 2012, 04:38 AM   #5
maxap
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Quote:
Originally Posted by Kralledr View Post
I Changed 2 iPad "3" and got refubished One , i dont think you will get a New One , but refubished is ok

----------




Off course Not the warranty will be 10 months
Thanks for your reply.
But how can you know that you get a refurbished one? Will the serial number be the same as my old iPad? (if it will, then the warranty will also be 10 months)
I am not so excited to get a refurbished unit, I hope I will get a new device.
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Old Jun 5, 2012, 04:46 AM   #6
Kralledr
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Belive me or Not the refubished are Perfect you get a New battery and the outershell is New and the unit is checked before shipped , i like more refubished units

The serial will Start dk....

The serial will be different but you will Not get again 1 Year warranty if now you have 10 months left you will get 10 months
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Old Jun 5, 2012, 04:51 AM   #7
maxap
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Quote:
Originally Posted by Kralledr View Post
Belive me or Not the refubished are Perfect you get a New battery and the outershell is New and the unit is checked before shipped , i like more refubished units

The serial will Start dk....
Thank you so much!
As soon as I get a new iPad, I will check its serial number.

I also know that it is quite difficult and cumbersome to open and repair an iPad, so I hoped that Apple would just give away new iPads as a replacement.
We will see! It's good to know that your unit works perfectly and that it is in fact a refurbished one.
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Old Jun 5, 2012, 05:29 AM   #8
Kralledr
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Quote:
Originally Posted by maxap View Post
Thank you so much!
As soon as I get a new iPad, I will check its serial number.

I also know that it is quite difficult and cumbersome to open and repair an iPad, so I hoped that Apple would just give away new iPads as a replacement.
We will see! It's good to know that your unit works perfectly and that it is in fact a refurbished one.
I was Same you "i dont whant refubsihed" Because i was scary it will be used Scratches etc ..

But dont worry i am more happy Because refubished Units get checked before you get it and it Look. New Because New outershell
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Old Jun 5, 2012, 06:44 AM   #9
Enlightenment1
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I'm afraid to be the bearer of bad news, but my replacement iPad 3 was worse than the one I sent back. I do believe these are ones that others have sent back but which Apple deem as fine. This is just my opinion though.

Others have got replacements which have been fine. Yours might well be too. I really hope so

Keep us posted.
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Old Jun 5, 2012, 07:01 AM   #10
iEvolution
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Refurb units are essentially new, they are checked over and checked to make sure it conforms and performs like new. I've had several refurb units (6th gen nano, iPod video, iPod shuffle, 2g nano, 2nd gen iPad) and I've never had a problem with them.

That being said..lif you really want a new one you could go to the apple store and see what they can do for you.
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Old Jun 5, 2012, 07:15 AM   #11
marcusj0015
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Quote:
Originally Posted by maxap View Post
Thanks for your reply.
But how can you know that you get a refurbished one? Will the serial number be the same as my old iPad? (if it will, then the warranty will also be 10 months)
I am not so excited to get a refurbished unit, I hope I will get a new device.
Dude, Apple will change your warranty on their computers over to your new serial number. Stop going on about the warranty, you want a llonger waranty? buy AppleCare.

----------

Quote:
Originally Posted by maxap View Post
Thank you so much!
As soon as I get a new iPad, I will check its serial number.

I also know that it is quite difficult and cumbersome to open and repair an iPad, so I hoped that Apple would just give away new iPads as a replacement.
We will see! It's good to know that your unit works perfectly and that it is in fact a refurbished one.
It's only difficult for US who don't have the right tools, facepalm, it's easy as hell for Apple, they made the damn thing.
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Old Jun 5, 2012, 07:32 AM   #12
maxap
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Thanks for your replies, guys! I will definitely keep you posted on this one. I really hope that the new unit will be perfect.
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Old Jun 5, 2012, 08:22 AM   #13
ijen0311
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I swapped mine Saturday and got a new unit.
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Old Jun 5, 2012, 08:26 AM   #14
aristobrat
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Quote:
Originally Posted by Kralledr View Post
I was Same you "i dont whant refubsihed" Because i was scary it will be used Scratches etc ..

But dont worry i am more happy Because refubished Units get checked before you get it and it Look. New Because New outershell
I think "remanufactured" might be a better term for them, since they come with a brand new outer shell and a brand new battery.
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Old Jun 5, 2012, 08:38 AM   #15
barkomatic
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Quote:
Originally Posted by maxap View Post
Hey guys,

Can you imagine that?

Yesterday, I discovered quite a big speck of dust under the glass of my iPad 3 (bought in April 2012). It wasn't there before and I am very sure about it, as I always tend to baby my Apple products.

Image

Considering the fact that I also have a very slow Wi-Fi connection on this iPad (in comparison to my iPhone 4 and iPad 2), I had decided to give Apple a call. When the Apple employee heard about that nasty speck of dust, he immediately told me that my iPad will be picked up by UPS tomorrow and that I will receive another one (he said: "most probably, you will receive a new unit".)
Now, I need to send this iPad back without accessories and original box.

Does it mean that I am going to receive a refurbished unit back? (a unit that had been used by someone else and returned to Apple)

Does anyone have experience with this kind of returns?
I am a little bit worried...

By the way, I am from the Netherlands.
I hope you get a new one.

However, every time I've had to replace an iPhone Apple has always told me I'll get a new unit -- but I've always gotten refurbished.
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Old Jun 5, 2012, 08:46 AM   #16
Rodster
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In another thread the Apple Store told the user that she would get a refurb and when she posted her serial number it shows New.

Refurb iPad's tend to start with DK in the serial number. There's also another thread where you can check your serial number.
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Old Jun 5, 2012, 08:48 AM   #17
aristobrat
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Quote:
Originally Posted by barkomatic View Post
However, every time I've had to replace an iPhone Apple has always told me I'll get a new unit -- but I've always gotten refurbished.
How could you tell?
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Old Jun 5, 2012, 09:04 AM   #18
barkomatic
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Originally Posted by aristobrat View Post
How could you tell?
The serial number--starts with a 5K.
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Old Jun 5, 2012, 10:54 AM   #19
maxap
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Quote:
Originally Posted by barkomatic View Post
The serial number--starts with a 5K.
Not 5K, but DK.
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Old Jun 5, 2012, 11:55 AM   #20
barkomatic
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Quote:
Originally Posted by maxap View Post
Not 5K, but DK.
That's for an iPad, I was referring to my iPhone.
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Old Jun 5, 2012, 12:23 PM   #21
maxap
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Originally Posted by barkomatic View Post
That's for an iPad, I was referring to my iPhone.
Oh, you're right. My bad.
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Old Jun 6, 2012, 02:51 AM   #22
Kralledr
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Dont make the op Crazy Guys ...


A refubished Unit is Perfect you cant See any difference Because you get a New outershell and battery
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Old Jun 12, 2012, 06:16 AM   #23
maxap
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Hey guys,

I have just received a new iPad in a "nice" brown box. Well, I am a little bit disappointed because I sent my original iPad to Apple in its amazingly looking retail box. And this is what I get as a replacement.

I haven't tested the uni yet, but will do it in the coming days.
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Old Jun 12, 2012, 09:05 AM   #24
poloponies
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Quote:
Originally Posted by maxap View Post
Hey guys,

I have just received a new iPad in a "nice" brown box. Well, I am a little bit disappointed because I sent my original iPad to Apple in its amazingly looking retail box. And this is what I get as a replacement.

I haven't tested the uni yet, but will do it in the coming days.
They generally expect that you'll keep the original packaging which is why they don't bother with the replacement. My first iPad had a stray bit of milled aluminum in the microSIM slot so I brought it in for a replacement and they just brought out a new one in its plastic sheath - not even a brown box.
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Old Jun 30, 2012, 03:45 AM   #25
Jmouse
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Originally Posted by poloponies View Post
They generally expect that you'll keep the original packaging which is why they don't bother with the replacement. My first iPad had a stray bit of milled aluminum in the microSIM slot so I brought it in for a replacement and they just brought out a new one in its plastic sheath - not even a brown box.
Does all new iPad 3rd gen with serial number starting with DK indicates its a refurbished unit?
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