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Disappointed 10 Dead Pixels Retina MBP

M

mstgkillr

macrumors regular
Original poster
Feb 11, 2012
235
20
I guess I should have stated things a little more clearly...

I am mostly disappointed with the 10 dead pixels.

I placed an order for a 2.3/256/16/AppleCare RMBP but Apple made a mistake and my order consisted of a 2.6/512/16/AppleCare. Yes, I had the opportunity to cancel the order and place a new order. Yes, I should have checked the e-mailed receipt sooner. I decided to keep the original order even though it was a mistake because for the price difference vs the delay and specification increase, I thought it was worth it. This was mainly due to the delay, if I had my choice, I would have went with the 2.3/256/16/AppleCare that I originally ordered. This was disappointing but I decided I could live with it because I needed the notebook for school and couldn't wait any longer.

There is noticeable lag but hopefully Mountain Lion will fix this.

Yes, I knew about the 3-4 week shipping estimate but that doesn't mean it wasn't a disappointment.

UPDATE:

Apple is issuing me a replacement notebook. They are sending me a box so that I can return my defective RMBP. I should have the box tomorrow or the day after. Once I send the notebook back it will take 2-5 days to process and 5-7 days after that to ship out a replacement. So, I am looking at another 10-18 days until I receive my replacement. I tried to keep the defective unit until the replacement arrived but they wouldn't go for it. I will be getting my correct order, a 2.3/256/16 this time around and refunded the difference.
 
Last edited:
tomegun

tomegun

macrumors 6502
Sep 29, 2007
347
36
Las Vegas
I think all of this could have happened with any manufacturer. However, Apple is probably the only manufacturer that will make all of that right with minimal additional hassle. The only thing they probably can't fix in short order is the supply for a different model.
 
O

ogs

macrumors member
Jan 26, 2012
63
0
jav6454 said:
How about a TL;DR version of it?
Click to expand...

TL;DR: OP didn't realize there was a wait time before shipping, OP ordered a different model than intended, OP had 10 dead pixels.


The first two reasons are your fault @OP, the last one is apples they should've taken care of you.
 
jav6454

jav6454

macrumors Core
Nov 14, 2007
22,303
6,257
1 Geostationary Tower Plaza
ogs said:
TL;DR: OP didn't realize there was a wait time before shipping, OP ordered a different model than intended, OP had 10 dead pixels.


The first two reasons are your fault @OP, the last one is apples they should've taken care of you.
Click to expand...

Thank you.

mstgkillr said:
In summary, I have a brand new notebook that was shipped later that announced, came with the wrong specifications, arrived defective (10 dead pixels), and I have to pay an additional $846.91.
Click to expand...

AppleCare covers that, why pay? Warranty service is there....
 
M

midtownhd

macrumors member
Jun 25, 2012
99
1
You should just return it.
I'm very curious to how you managed to get a 16GB rMBP+Apple Care for under $2200 after taxes, even after Discover 5% cashback.
Did you have a business discount of some sort?
 
greytmom

greytmom

macrumors 68040
Jun 23, 2010
3,566
1,002
Sorry, OP, I don't buy that you placed the right order, Apple got it wrong, and you quietly decided to just pony up another $800 for their mistake. Just admit you ordered the wrong thing.

For the pixel situation, Apple will replace it, of course.
 
Z

zone23

macrumors 68000
May 10, 2012
1,986
793
I really don't see the problem, return it and get what you want. I mean you might have to wait a couple days for the credit to appear on your discover card but at this point whats a couple more days?

BTW I did the same thing converted to all Apple. Love it.. cost a small fortune though..
 
M

mstgkillr

macrumors regular
Original poster
Feb 11, 2012
235
20
ogs said:
TL;DR: OP didn't realize there was a wait time before shipping, OP ordered a different model than intended, OP had 10 dead pixels.


The first two reasons are your fault @OP, the last one is apples they should've taken care of you.
Click to expand...

I will admit that the first one is my fault...

As far as the order goes, it was Apple's fault, they screwed up my order. I wanted the base model with 16GB not the higher end.

The dead pixels were really disappointing.
 
daleski75

daleski75

macrumors 68000
Dec 10, 2008
1,907
402
Northampton, UK
mstgkillr said:
I will admit that the first one is my fault...

As far as the order goes, it was Apple's fault, they screwed up my order. I wanted the base model with 16GB not the higher end.

The dead pixels were really disappointing.
Click to expand...

apple have very good after care service so give them a call and see what they can do for you.
 
M

mstgkillr

macrumors regular
Original poster
Feb 11, 2012
235
20
greytmom said:
Sorry, OP, I don't buy that you placed the right order, Apple got it wrong, and you quietly decided to just pony up another $800 for their mistake. Just admit you ordered the wrong thing.

For the pixel situation, Apple will replace it, of course.
Click to expand...

Absolutely not... I placed the order correctly but I did consider the higher end model. Apple admitted to something strange with the order but couldn't figure it out. It may have been something due to going through Discover.com and then through Apple.com to place the order.
 
ugahairydawgs

ugahairydawgs

macrumors 68030
Jun 10, 2010
2,959
2,457
mstgkillr said:
I will admit that the first one is my fault...

As far as the order goes, it was Apple's fault, they screwed up my order. I wanted the base model with 16GB not the higher end.

The dead pixels were really disappointing.
Click to expand...

Disappointment in the dead pixels I get and you absolutely should take it in for a replacement, but the order snafu is on you. It's on you to review your purchase to make sure everything is as intended. Once you discovered the issue you could have contacted them to let them know about the error (which they would have quickly corrected), but you chose to hang the extra expense and go with it.

As far as the whole "shipping today" thing....the initial orders did ship immediately. Once the initial stock sold out that is when the delays started. For you to be in the 3-4 week window means you ordered at least a day after they went on sale. If there was ever an appropriate time for the phrase "you snooze, you lose" it is here.

These types of things happen though with all manufacturers. No sense in getting too upset about these types of things because you're going to run into them everywhere.
 
greytmom

greytmom

macrumors 68040
Jun 23, 2010
3,566
1,002
mstgkillr said:
Absolutely not... I placed the order correctly but I did consider the higher end model. Apple admitted to something strange with the order but couldn't figure it out. It may have been something due to going through Discover.com and then through Apple.com to place the order.
Click to expand...

Sorry, still don't believe it. All you had to do was show your original order (you did print a copy, I presume) to prove that you do not owe the $800. Not sure where you live, but here in the US you are NOT obligated to pay for something you did not order.
 
S

stuaz

macrumors 6502
Jun 16, 2012
446
1
greytmom said:
Sorry, still don't believe it. All you had to do was show your original order (you did print a copy, I presume) to prove that you do not owe the $800. Not sure where you live, but here in the US you are NOT obligated to pay for something you did not order.
Click to expand...

Isn't there an email confirmation as well?
 
Krazy Bill

Krazy Bill

macrumors 68030
Dec 21, 2011
2,985
3
greytmom said:
Sorry, OP, I don't buy that you placed the right order, Apple got it wrong, and you quietly decided to just pony up another $800 for their mistake. Just admit you ordered the wrong thing.
Click to expand...
Holy crap. Why is it so impossible to believe Apple made an administrative error?

What's not clear is if the OP actually thought he'd be getting a 512 SSD for the price of a 256. If so he was naive.
 
Last edited by a moderator:
L

leman

macrumors Core
Oct 14, 2008
19,202
19,062
mstgkillr said:
Until recently, I was strictly a PC and Android user to the point where I refused to use any Apple products.
Click to expand...

Tells something about your personality.

mstgkillr said:
As of now, I am completely rethinking my move to Apple products. I have never had so many problems on a single product. Everything went wrong from the beginning to the end. At this point, I am not sure how this could be quickly and easily resolved.
Click to expand...

If there is a problem with your purchase, just return it and get something which suits you better instead. Venting on a forum helps no one. You had several weeks to react after you discovered that you ordered the wrong model, yet you decided not to. You seem to be the kind of person who just complains but actually never does anything to improve the situation. And what does this 'quickly and easily resolved' even supposed to mean? Call Apple, they will pick the machine up, apologize and give your money back. My final advice: grow up.
 
bigjnyc

bigjnyc

macrumors 604
Apr 10, 2008
7,856
6,767
Deal with the 10 dead pixels until demand dies down and all models are readily available, then get it replaced with your applecare..... As for the extra $846 its not like you are paying extra money for lower specs, you are getting higher specs for that extra money.... I understand that you weren't looking to pay that much and Apple screwed up your order but when you decided to keep it you lost your right to complain about it.
 
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